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Windows live mail

Having had windows live mail working satisfactorily for some time, I now find that I cannot open a new email or reply/forward to another. Each attempt is showing the message "a problem occurred while trying to open this message, please try again
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  1. This happens occasionally. In fact, I believe it started shortly after they overhauled the UI. Which internet browser are you using?
  2. theclouds said:
    This happens occasionally. In fact, I believe it started shortly after they overhauled the UI. Which internet browser are you using?
  3. Presently using Mozilla Firefox. Should tell you that I am not very computer literate so if you have any ideas can you please keep it as simple as possible. Thanks for your help
  4. You're doing fine. I just realize you aren't using "mail.live.com/" (i.e., using internet browser to access your email/hotmail), but Windows Live Essentials.

    Follow these steps:
    1) Click Start (the Windows Orb on the bottom left corner of your desktop)
    2) Click Control Panel
    3) Click Programs
    4) Click Programs and Features
    5) Browse and double click to select Windows Live Essentials
    6) Click Repair all Windows Live programs.

    This should resolve the issue. If so, click solved to close this thread. Good luck!
  5. Tried That (twice) but same result. Might have misled a bit in the opening paragraph - I can receive and delete emails, but cannot create a new one or forward/reply to existing ones
  6. No harm done. Just curious, when did this error message begin appearing? Between the time it was working flawless to now, have you installed a new antivirus or any software for that matter? Any changes to your preexisting system?

    If all else fails, you could just restore windows to earlier state when Windows Live Essentials was working.
  7. I have recently installed a new anti-virus (Comodo) but I am not sure if the problem started then or not, it could be related. Would it be advisable to uninstall the A-virus?
  8. I have checked and found that the troubles did start after Comodo was installed. Hope this helps
  9. We're on the right track. Let's keep Comodo installed for now. Before we perform an uninstall let's try to make your anti-virus work. I suspect the firewall settings needed to be adjusted. Would you navigate to the following screen:



    Press Control+Alt+Delete and make sure the Windows Live Mail process is closed.

    Untick/uncheck the box marked Enable Firewall.

    Start Windows Live Mail. Try to create an email or forward/reply to existing emails. If you are successful, then the solution to your problem is to create a new rule for Comodo to recognize Windows Live Mail. To do this:

    Press Application Rules



    Search for Windows Live Mail. Mark the boxes to Allow all connections where applicable. Click okay when done. Restart the system.

    If you cannot find the application in the list, click the upward arrow on the bottom portion of the Comodo window to bring up an options panel.



    Click Add, then browse. Navigate the directory to Windows Live Mail. Firefox.exe is used as an example in the image below.



    Click Okay after allowing permissions. Restart your system. Let me know if that works.
  10. Sorry but having trouble finding the first page. I have clicked on Programmes/Comodo which gives 2options (1) Comodo Firewwall and (2) Add/remove components, and neither produces Advanced settings. (told you I was not clever at this sort of thing!!!)
  11. The images above were pulled from Comodo's website, which I assumed was from the latest version of the software. No matter..

    You mentioned 2 options; choose option 1, Comodo Firewall. From there you should see displayed something similar to the first image I posted above. This is the Firewall Settings. It may not be a carbon copy of what you see in the image above, but use it as a guide to navigate.

    If you're still stuck, click the ? on the top right hand corner and tell me the version number. I may be able to find the version you are using and walk you through it.

    Plan B: We'll choose another antivirus program for you that is less of a hassle, more straight-forward. They're some great free alternatives, but if you prefer there are some subscription-based as well.

    Either case, don't fret. This will be resolved one way or another.

    We're getting close, and you got this. Just needed someone to point you in the right direction.
  12. By the way, you're doing fine. You provided everything I asked. It's not about being clever. Some software gui isn't as intuitive as others.
  13. Have found the first screen at last! I unclicked enable firewall and started up live mail but the problem was just the same.
  14. It may not be instantaneous. Untick enable firewall, confirm by clicking okay. Then restart the computer. After booting back up, open Comodo to confirm enable firewall is unticked. This will ensure your new firewall settings are in full effect. Check to see if the problem with live mail persists.

    Edit: Other than "a problem occurred while trying to open this message, please try again" are there any error codes displayed that may hint at the underlying problem?
  15. I have unticked enable firewall/ok/ then restarted computer and enable firewall remains unticked.
    Mail problem still exists and there are no error codes shown. By the way I did not go any further with your instructions re making a new rule for Comodo to recognise Windows mail, as the initial bit was not successful - hope that was correct.
  16. Absolutely correct. The instructions for creating a new rule is when we determine the firewall is indeed the culprit, which it is not. At this point, I'm confident Comodo is not the problem and see no benefit in uninstalling.

    Try this:
    1. Restart the computer,
    2. Do not open Windows Live Mail or any subprogram of Windows Live Essentials.
    3. Click Start, type CMD.exe where it says Search Programs and Files
    4. Right click cmd.exe, select Run as Administrator
    5. Command prompt should open: C:\Windows\system32>
    6. Copy the following entirely using Ctrl+C
    esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"

    7. Click the command prompt window and press Ctrl+V, you should see something like this:
    C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"

    8. Press enter.
    9. Restart your computer.
  17. Managed it on 3rd attempt! After restarting I tried to open Windows Live Mail and after about 30 secs the following appeared
    "Windows Live Mail could not be started. The application was unable to open WLM Message Store. Your WLM mailbox data is currently being used by another prog such as a virus protector. Close the program or wait for it to complete it's operation, then open WLM again. (0x800C0155.2)"
    I have tried 3 more restarts but all with the same result.
  18. I'm going to retract my previous statement, bc 1) Comodo/virus protector appears to be intercepting outgoing mail. 2) The issue arose shortly Comodo was installed. 3) Worst case scenario, if it isn't the culprit, you'll just have to reinstall Comodo. Worth the expense.

    Let's uninstall Comodo completely.
    Option 1) You may use the default Windows uninstaller. Click Start orb, Control Panel, Click Uninstall Program. Select Windows Live Email.
    Option 2) Use something a little more comprehensive. I prefer revo uninstaller. Download link: http://www.revouninstaller.com/download-free-portable.php

    Restart the computer.

    Reinstall the latest version of Windows Live Mail. http://go.microsoft.com/fwlink/?LinkID=255475

    Check your email as you normally would.

    Cross fingers.

    Also should have mentioned this earlier, make sure all your updates at Windows Update are current.
  19. Have uninstalled Comodo and WLM. After restart have reinstalled WLM. Still cannot open WLM - the same message re "WLM being used by another prog...." appears
  20. Best answer
    All signs point to Comodo, but it is what it is. Thank you for sticking with this post this long. Persistence is key.

    I have two more ideas, short of going blank slate which you probably will not want to undertake just for one misfit program.

    Option 1: Perform a system restore. This is Windows equivalent to Time Machine found in Mac OSx. I do not know how frequent you programmed your restore points, but by default a restore point should be created after a major change to system is made. In your case, this will be the installing of Comodo or any other program you may have missed between the time WLM was working and not. Start with the nearest date you recall WLM working as it should. Do not worry all your documents, files, folders will be preserved.

    An excellent and short guide from Windows on performing System Restore:
    http://windows.microsoft.com/en-us/windows7/products/features/system-restore

    Option 2: Use an alternative program that is arguably less temperamental. My choice is Thunderbird.

    Here is a excellent guide to migrate from WLM to Thunderbird, step by step:
    https://support.mozillamessaging.com/en-US/kb/switching-thunderbird

    I know Option 2 sounds like a cop out and going around the problem, but better software in my opinion is as good as any solution especially one that requires tweaking the existing software to make it work. Going through the forums you'll see your problem with WLM is echoed from a lot of users.

    While I have a few other ideas (I'm never really out of them, a curse and blessing to a stubborn nature) it's hard to explain unless I am physically able to work on the computer. Regardless, Option 2 will most certainly allow you to resume checking mail as you used to. Option 1 is the Hail Mary, well technically reinstalling the OS is.

    I'm sorry I am not able to help you any further. My last helpful gesture of goodwill is bumping your post up when I submit this reply. Hopefully someone more knowledgeable than I will come to your aid. Good luck
  21. hello, I am not by no means a computer expert but this worked for me without having to reinstall Windows Live. I have Windows 7. My computer and all programs have worked fine
    problem-could not reply or send emails with Windows Live got error message "problem-an error has occurred, blah blah"
    Also other problems such as homepage didn't show, History bar hidden, and various other headaches.

    After doing a system restore to a time before that update and problems still existed, I was looking for a fix for hours trying to find a solution without having to uninstall and reinstall Window Live, and I did this:

    Using CC cleaner I made sure I cleaned all applications
    I did a cleanup w/ CC Cleaner tools by removing startup items that I have never seen before for all applications-just left AVG and I believe Adobe
    I cleaned the registry with CC Cleaner

    Done! It worked! I really think a Windows update was the cause of my misery. One evening as I shut down my computer I saw windows update appeared, updating for example 100 of 680??? Then it shut down quickly. I have seen this before.
    The next day I could not send or reply to Windows Live mail and the other above problems.

    I think a Windows update added files to my startup menu that corrupted my Windows Live and other programs. Like I said, there were items on my startup in all applications I have never seen before.

    I would like to hear from people who have had Windows updates install files that corrupted their computers like it did mine.
  22. I just spent quite a bit of time troubleshooting this for a customer, and thought I might be able to help others who have found absolutely no solution to this problem "a problem occurred while trying to open this message". The customer had Windows Live Mail 2011, but I did almost every fix I found to no avail (including repairs and upgrading to WLM2012). I had already concluded that their existing messages were lost so the goal was just to get the program working again. I was able to make that happen by creating a new Windows user profile for the user, and setup the WLM email account from scratch. Now it works perfectly. It is possible that I could have tried to copy in the messages from the bad profile, but I did not try because they were already trashed by the time I had finished every other troubleshooting method, and since the user had email set to never delete off the mail server, I was able to download them all again anyhow. Hope this helps someone.
  23. AlPrentice said:
    Having had windows live mail working satisfactorily for some time, I now find that I cannot open a new email or reply/forward to another. Each attempt is showing the message "a problem occurred while trying to open this message, please try again


    Have been tracking this problem for a customer of mine as he had the same issue.
    Eventually found that if I ask WLM to Stop Signing in with a Windows Live ID, them problem goes away. My customer was not aware that they had configured WLM with a Windows Live ID, but hey, who know what Windows updates do.

    Ctrl+Shift+o and the setting is on a tab there somewhere.
  24. GAJIT said:
    AlPrentice said:
    Having had windows live mail working satisfactorily for some time, I now find that I cannot open a new email or reply/forward to another. Each attempt is showing the message "a problem occurred while trying to open this message, please try again


    Have been tracking this problem for a customer of mine as he had the same issue.
    Eventually found that if I ask WLM to Stop Signing in with a Windows Live ID, them problem goes away. My customer was not aware that they had configured WLM with a Windows Live ID, but hey, who know what Windows updates do.

    Ctrl+Shift+o and the setting is on a tab there somewhere.


    I had the exact same symptoms, this fixed the problem for me as well.
  25. Brant Burnett said:
    GAJIT said:
    AlPrentice said:
    Having had windows live mail working satisfactorily for some time, I now find that I cannot open a new email or reply/forward to another. Each attempt is showing the message "a problem occurred while trying to open this message, please try again


    Have been tracking this problem for a customer of mine as he had the same issue.
    Eventually found that if I ask WLM to Stop Signing in with a Windows Live ID, them problem goes away. My customer was not aware that they had configured WLM with a Windows Live ID, but hey, who know what Windows updates do.

    Ctrl+Shift+o and the setting is on a tab there somewhere.


    I had the exact same symptoms, this fixed the problem for me as well.

    Hi, I am having exactly the same problem after windows update (assuming, very coincidental if not) can you tell me how where to use ctrl+shift+o.
    Have windows7 with wlm11 and opera. Thanks.
  26. From the Home screen in WLM, press and hold CTRL and Shift, then tap the o key.

    Or, On the Home page in WLM, Click on the Drop Down Arrow to the left of the Home Tab and select options.
  27. Yep, wasn't my problem after all. cannot forward, reply or 'new message', any ideas?
  28. AlPrentice said:
    Having had windows live mail working satisfactorily for some time, I now find that I cannot open a new email or reply/forward to another. Each attempt is showing the message "a problem occurred while trying to open this message, please try again

    Hi Alprentice, this problem is all over the internet. Computer experts all over the internet are giving well intended long winded solutions but they don't work! I had the same problem took me 2 days to find a solution. Follow the link and the problem is fixed. http://download.cnet.com/CCleaner/ Hope this helps. Cheers Clayo
  29. Absolutely brilliant!!! I want to marry you and have your babies.
    I had exactly this problem which appeared out of nowhere one day and has been driving me mad for days.
    Just fixed it in 50 seconds.....
    1 open live mail
    2.'options'
    3 'connection/s'
    4 click 'stop signing in'
    5 and again...'yes, stop signing in'
    6 'apply, or 'close'

    SORTED........Thankyou......Austen Pinkerton (U.K.)

    By the way...screw windows and their bloody updates.
  30. I just experienced the same exact problem with a client's laptop. I tried all of the remedies which I found in forums with no success either. Finally I discovered that if I created a new user account, WLM would then open. Apparently this is caused by a corrupt user profile. Everything else was working fine with the exception of WLM. After creating a new user account and copying all the folders from the old account over to the new account, WLM opened fine. You will have to reconfigure your settings in WLM to reconnect with your email server. Hope this helps others having this issue.
  31. Dear fellow detectives, let me share you some information after my own Sherlock Holmes session with Windows Live Mail 2012 on Windows 7 yesterday.

    At first I tried the repair/reinstall thing multiple times, it didn't work.

    Then I thought, if I'm lucky the programmers might have built in some logging into the application, and it will leave some information traces in the eventlog or something, so I looked in eventvwr.exe, but alas, no information.

    So I looked further for diagnostics, and there it was! Options -> Advanced tab -> Maintenance button, on the bottom there is a section "Trouble shooting". Lo and behold, you can check the "E-mail" checkbox. So now I try to reply to an e-mail again, same error message ofcourse. Then I opened the log file, which has thousands of lines of every little thing it does, and amongst that there I saw this section:

    [23:57:44.18] 1e58 Mail: Zone_MailChk ERROR: (contenteditorfactorymanager.cpp:76), failed with 0x80131018
    [23:57:44.18] 1e58 Mail: Zone_MailChk ERROR: (contenteditorfactorymanager.cpp:191), failed with 0x80131018
    [23:57:44.18] 1e58 Mail: Zone_MailChk ERROR: (contenteditorfactorymanager.cpp:237), failed with 0x80131018
    [23:57:44.18] 1e58 Mail: Zone_MailChk ERROR: (composehost.cpp:643), failed with 0x80131018
    [23:57:44.18] 1e58 Mail: Zone_MailChk ERROR: (mehost.cpp:3840), failed with 0x80040104
    [23:57:44.18] 1e58 Mail: Zone_MailChk ERROR: (note.cpp:3088), failed with 0x80131018

    This looked very suspicious, looks like it can't fire up the "contenteditor", which I assume is the message edit window. This seemed like a good hint to finding the root cause and so I decide to dig deeper with this information.

    Googling for error 0x80131018 didn't give me a very clear idea of the problem, but I did see some posts about failing to load .NET assemblies and NGEN. I had a hunch a failure to load a .NET assembly might actually be it. I vaguely remembered that it's possible to monitor the loading of .NET assemblies, including any failures of doing so. The tool is Fuslogvw.exe, so I fired it up, and chose some path to log into and pick some detailed level of logging. And voila, bingo!

    *** Assembly Binder Log Entry (17-11-2015 @ 0:22:43) ***

    The operation failed.
    Bind result: hr = 0x80131018. No description available.

    Assembly manager loaded from: C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
    Running under executable C:\Program Files (x86)\Windows Live\Mail\wlmail.exe
    --- A detailed error log follows.

    === Pre-bind state information ===
    LOG: User = PC-51873942\Wout
    LOG: DisplayName = System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    (Fully-specified)
    LOG: Appbase = file:///C:/Program Files (x86)/Windows Live/Mail/
    LOG: Initial PrivatePath = NULL
    LOG: Dynamic Base = NULL
    LOG: Cache Base = NULL
    LOG: AppName = NULL
    Calling assembly : WindowsLive.Writer.PostEditor, Version=16.4.3528.331, Culture=neutral, PublicKeyToken=31bf3856ad364e35.
    ===
    LOG: This bind starts in LoadFrom load context.
    WRN: Native image will not be probed in LoadFrom context. Native image will only be probed in default load context, like with Assembly.Load().
    LOG: No application configuration file found.
    LOG: Using machine configuration file from C:\Windows\Microsoft.NET\Framework\v2.0.50727\config\machine.config.
    LOG: Post-policy reference: System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    WRN: Found match in cache, but cannot create assembly from the cache information.
    ERR: Unrecoverable error occurred during pre-download check (hr = 0x80131018).

    It failed to load the .NET 2.0 assembly System.dll when firing up the message editor. I figured the .NET assembly was ngen-ed (precompiled), and that the ngen native image was potentially broken. I didn't really manage to repair the ngen native image unfortunately, and I didn't have much faith in fixing this one assembly to solve everything (I already tried scanning and chkdsk for errors and that didn't help either, which should repair .NET corruptions, although they did find/recover some errors. I also tried the NetFxRepairTool with no results). So in my case I decided to reinstall my Windows, because I figured there might be a whole lot corrupted (while gaming my system black screened and did some odd stuff, and I think at that moment some things got messed up), and I rather spend a few hours reinstalling than days fixing the next little thing and the next. Reinstall worked ofcourse, there was also nothing wrong with the e-mail database as is suggested in some forums.

    Conclusion: Windows Live Mail itself was not broken, the mail database was not broken, but the .NET 2.0 framework (or parts of it) were corrupt. What Microsoft could (and should) do is give the user a proper error message so he knows what is broken, and what to do to fix it. From googling it looks like there are thousands of people with this problem, and I can't believe that nobody at Microsoft bothered to get to the bottom of this. When seeing all these reports they could have easily improved there error message handling and they would have very soon found out about what the problem was.

    For donations you can contact me. I will also accept a brand new Surface Book from Microsoft in return for handling their application support.

    - Wout
  32. GAJIT said:
    AlPrentice said:
    Having had windows live mail working satisfactorily for some time, I now find that I cannot open a new email or reply/forward to another. Each attempt is showing the message "a problem occurred while trying to open this message, please try again


    Have been tracking this problem for a customer of mine as he had the same issue.
    Eventually found that if I ask WLM to Stop Signing in with a Windows Live ID, them problem goes away. My customer was not aware that they had configured WLM with a Windows Live ID, but hey, who know what Windows updates do.

    Ctrl+Shift+o and the setting is on a tab there somewhere.


    Hi,

    I'm having the same issue. Earlier today my email worked fine. Now when I click to open an email it opens but the opened email is "behind" wwindows live mail but I can not access the opened email nor can I reply. Earlier today I was asked for my password to sign into WLM and I thought it odd but did it and my email started loading normally so I didn't think anything of it until now when I can't reply.

    So...how do I ask WLM to Stop Signing in with a Windows Live ID?

    Thanks in advance
  33. I had the same problem, running Windows 7 Pro 64 bit. After a Microsoft update, I could no longer reply, forward or create new mail messages in Live Mail 11, which I uninstalled and replaced with Live Mail 12. No dice. Oh, and Live Mail just closed when I tried, no error message. So I visited all the forums and did all the hokey pokey, still no luck. Then I looked at the updates I had gotten from Microsoft and saw that one of them was an ATI graphics driver. I uninstalled it and downloaded the driver for my specific computer from the manufacturer's support page. Installed it and the problem was gone.
  34. This just happened to me, too. Running Windows 7 Pro 64bit. After a Microsoft update, I could no longer create a new mail message or reply or forward in Live Mail 12. I visited all the forums and did all the recommended hokey pokey. Then I looked at the updates. There was a graphics driver update from MS, and I have had problems in the past with MS driver updates, so I uninstalled the graphics driver, for my ATI Radeon 6750, and downloaded the driver from the computer manufacturer for my specific laptop and installed it. End of problem.
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