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How good is SeaSonic's customer support?

Last response: in Components
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July 15, 2013 6:44:05 PM

My SeaSonic X1050 failed over the weekend, and I sent an email to their customer support address because I was having difficulty with their RMA form (it kept saying my S/N was incorrect) and their CS extension leads to an answering machine.
I've heard both good and bad things about their CS. I'm quite concerned, as I sent them an email over 24 hours ago and haven't heard back from them.
Does anyone know how long it typically takes to get through this process?
Thankfully I still have my old computer to use in the meantime, but I don't want to be stuck with it for any longer than is necessary.

Thanks in advance.
a c 2282 ) Power supply
July 17, 2013 8:35:20 PM

Any word yet?
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July 17, 2013 9:40:12 PM

SR-71 Blackbird said:
Any word yet?


Yeah, It turns out I sent my email to the wrong email address. You'd think they'd have the right email on their support page. When I found the right one, I got a reply in within 20 minutes, and I shipped out my order earlier today.

I'd say it's pretty good so far.
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a c 2282 ) Power supply
July 17, 2013 9:43:28 PM

They usually are decent , and sell great units.
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