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Suffering from Kernal Power event 41 crashes in newly built Windows 8 system. Could PSU be to blame?

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July 15, 2013 7:18:28 PM

I just built this computer this weekend and I had no problem booting it up, installing Windows 8, and all the updated drivers. However, it seems that whenever I begin multitasking with more than one program the computer freezes, I get a blue screen saying SYSTEM_PROCESS_DIED which generates a kernal power 41 event. I looked more closely at the error and the stop error bug check code was reported as zero, which according to Microsoft, indicates a problem with hardware (http://support.microsoft.com/kb/2028504#method3) which is shown in the link as scenario 3.

Now, I've reinstalled windows 3 times, and am certain this is not software related as I have all updated drivers on the system.

Here are the system specifications:

Corsair XMS3 8GB 1600 MHZ 1.65V 9-9-9-24 RAM

Gigabyte GTX650 Ti Boost 2GB GDDR5 graphics card

Asus Z87-A Motherboard

TP-Link TL-WN881ND wireless N300 PCI Express adapter

LG 24X dvd/cd reader writer

WD Blue 1 TB HDD (Secondary Storage)

Samsung 840 SSD 120 GB (Boot Drive)

Enermax Case that contains two LED Case fans (Idk if this would be significant but I'm listing it anyways)

And a Corsair CX600 80 plus certified power supply. (600 Watts)

Also an intel i5 4570 Processor 3.2 GHZ 6MB of cache

Any help is greatly appreciated.
a b * Windows 8
July 15, 2013 7:40:44 PM

You should be in AHCI sata config in BIOS (by default) also check RAM frequency is @ 1600, or select the XMP profile that is your sticks.
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July 15, 2013 7:45:27 PM

ur6beersaway said:
You should be in AHCI sata config in BIOS (by default) also check RAM frequency is @ 1600, or select the XMP profile that is your sticks.


I have already done both things and there have been no changes. Still crashing and receiving the same error code.
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Best solution

July 15, 2013 7:57:27 PM

ur6beersaway said:
I like the psu, but lets be sure, enable :http://www.resplendence.com/whocrashed


Alright I will try this, hopefully I can get some more information on it. Thanks for the help. I will reply back if I get any more information.
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a b * Windows 8
July 15, 2013 8:05:08 PM

I would hope it is not hardware, but let's prove it and you can warranty a bad part, if it is indeed the case.
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July 15, 2013 8:52:10 PM

ur6beersaway said:
I would hope it is not hardware, but let's prove it and you can warranty a bad part, if it is indeed the case.


Ok well, the tool didn't find any crash dumps as the culprit. However, I believe the system has gotten worse? Now it doesn't display BSoD at all, instead the display goes black, then the computer locks up and doesn't restart at all. And it's fairly consistent. This is getting pretty frustrating at this point.

Interestingly, after not being used for a long period of time, the computer runs perfectly fine, however after it crashes, it will repeatably crash about 5 to 10 minutes after boot up. But nothing is overheating which is why this is strange to me.
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a b * Windows 8
July 16, 2013 7:35:27 PM

No errors? Not overheating? Time to try another psu, do you have a old one for testing?
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July 17, 2013 10:41:07 AM

ur6beersaway said:
No errors? Not overheating? Time to try another psu, do you have a old one for testing?


Yeah there were no errors and no overheating. Unfortunately I do not have a power supply laying around that would be sufficient for this system. Would you recommend I get a larger power supply?
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a b * Windows 8
July 17, 2013 5:18:48 PM

I like the psu, not necessarily bigger but another.
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July 17, 2013 6:12:22 PM

ur6beersaway said:
I like the psu, not necessarily bigger but another.


Ok. Now one other thing I could try is disabling the C6/C7 states, since haswell can draw small amounts of current from the psu. Corsair has given a list of haswell ready PSU's but only listed the CX600 has "likely compatible". So I'm going to try and see if disableing C6/C7 states will help.
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a b * Windows 8
July 17, 2013 6:21:59 PM

Interesting, but it has active PFC = Active Power Factor Correction (PFC) built in.
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July 17, 2013 6:25:35 PM

ur6beersaway said:
Interesting, but it has active PFC = Active Power Factor Correction (PFC) built in.


True. Ok well I may send this one back and claim its warranty.
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a b * Windows 8
July 17, 2013 6:28:58 PM

Nypsirc said:
ur6beersaway said:
I like the psu, not necessarily bigger but another.


Ok. Now one other thing I could try is disabling the C6/C7 states, since haswell can draw small amounts of current from the psu. Corsair has given a list of haswell ready PSU's but only listed the CX600 has "likely compatible". So I'm going to try and see if disableing C6/C7 states will help.


Did you try it?
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July 17, 2013 6:30:05 PM

ur6beersaway said:
Nypsirc said:
ur6beersaway said:
I like the psu, not necessarily bigger but another.


Ok. Now one other thing I could try is disabling the C6/C7 states, since haswell can draw small amounts of current from the psu. Corsair has given a list of haswell ready PSU's but only listed the CX600 has "likely compatible". So I'm going to try and see if disableing C6/C7 states will help.


Did you try it?


Not quite yet. I'm out of town right now but I will when I return home.
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July 24, 2013 6:33:07 PM

Ok, I have been messing with the computer for a few days, and disabling C states did nothing to help the problem. I also tried removing some hardware, like the wi fi card, and it seemed to work longer for a while and then it began crashing again. I then removed the graphics card, and it was stable for a good 4 hours of use until I shut it down. I put the graphics card back in, and it ran fine for a long time as well, but then it crashed after about 2 hours of use.

I'm pretty frustrated with this thing. Either its the PSU, the motherboard, or the graphics card.

As a side note, I've been getting an error of Kernel-PnP and it says The driver\Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&1.

I don't know what this is about, but any help is appreciated.
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a b * Windows 8
July 24, 2013 7:45:02 PM

Relates to the Windows User Driver Framework - a service running under the name Windows Driver Foundation
It is related in your case, as you can see to a device - PNP0A0A etc
I do NOT know what this is - what have you got connected and are there any unknown devices or warning in device manager? Changed a sata configuration setting? Reset the bios to default or reset the CMOS.

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July 24, 2013 9:20:49 PM

ur6beersaway said:
Relates to the Windows User Driver Framework - a service running under the name Windows Driver Foundation
It is related in your case, as you can see to a device - PNP0A0A etc
I do NOT know what this is - what have you got connected and are there any unknown devices or warning in device manager? Changed a sata configuration setting? Reset the bios to default or reset the CMOS.

Ok I will try that. Also on a recent crash Windows finally created a dump file. Here's what whocrashed analyzed it as...

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 7/25/2013 3:50:48 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072413-3453-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0xEF (0xFFFFFA8007E593C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I'm hoping this helps a bit.

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July 26, 2013 9:03:23 PM

Update:

So I went through the computer hardware fairly extensively and began eliminating variables. I tested each ram stick in each slot of the motherboard and still encountered the random shutdowns and kernal power events, even when running on just one stick of RAM. I also removed the graphics card and that didn't fix the problem. I removed the extra drives from the system which did not do anything. I also tested the Power supply and it seems to be working fine. So that led me to only two things, the CPU, or the motherboard. I went and assumed the motherboard was bad (since that is the most likely scenario) so I am sending it to RMA. Hopefully this charade will end if I got it right.

Cheers.
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August 15, 2013 9:44:30 PM

I received my repaired motherboard from ASUS today and put the computer back together. All is well. No shutdowns or BSoD anymore. I'm relieved I diagnosed this thing properly. Thanks for all your help ur6beersaway! Computer is running great.
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a b * Windows 8
August 15, 2013 10:33:09 PM

Thanks for the update, condemning the motherboard is difficult sometimes. When we eliminate what is commonly the problem, whatever is left has to be it...Enjoy
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August 27, 2013 7:16:50 AM

Nypsirc said:
I received my repaired motherboard from ASUS today and put the computer back together. All is well. No shutdowns or BSoD anymore. I'm relieved I diagnosed this thing properly. Thanks for all your help ur6beersaway! Computer is running great.


I am having a similar issue where my computer will reboot occasionally instead of shutdown when I tell it to shutdown. I also receive the The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&1 warning in my system log. I have an ASUS motherboard as well. That particular device is actually an ASUS COM device I believe. I know you said your BSOD and power issues went away, I am curious if you still receive this warning in your system log.
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a b * Windows 8
August 27, 2013 5:48:08 PM

sabarrett23 said:
Nypsirc said:
I received my repaired motherboard from ASUS today and put the computer back together. All is well. No shutdowns or BSoD anymore. I'm relieved I diagnosed this thing properly. Thanks for all your help ur6beersaway! Computer is running great.


I am having a similar issue where my computer will reboot occasionally instead of shutdown when I tell it to shutdown. I also receive the The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&1 warning in my system log. I have an ASUS motherboard as well. That particular device is actually an ASUS COM device I believe. I know you said your BSOD and power issues went away, I am curious if you still receive this warning in your system log.


Did you plug any new usb devices? phone or camera ect..

Post #6 here has merit=http://www.sevenforums.com/drivers/268212-driver-driver... assuming win-7 OS
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August 28, 2013 2:06:58 PM

No, this is specifically an ASUS "device" that is built into their Motherboards. I just want to know once his power issue was fixed if the warning event still exists on boot.
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