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Computer crashes MOSTLY while playing games

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July 16, 2013 12:01:50 AM

I've been having this problem ever since I bought this custom-made computer off a trusted friend. Which was around 4-5 months ago. The issue that I've been having is that at random, windows freezes up on me, and sometimes crashes. It also crashes on me when I play certain games. For example, I play Left 4 Dead and Gary's mod with no crash "ALMOST" ever, but I can sit and play games like Sanctum, Killing Floor, and Grand Theft Auto: Vice City only for about 5, sometimes 10 minutes before it crashes. The thing i cannot quite put my finger on is that some of the times that I restore my computer completley, the problem seems to be worse. Meaning my computer would freeze up at lot more often that it did right before I did the restore. Also, I have used this Windows 7 disk for multiple computers, and have never had a problem with it. Therefore it cannot be corrupt. Plus the fact that the person I bought the computer from, already had it freshly installed and it also had these issues.

Here's what I have done to try and fix the problem:

- I've done at least 15 complete Windows 7 restores throughout the past few months
- Bought a Brand-new graphics card
- Bought a new hard-drive
- Bought a new battery that goes on the motherboard
- Updated every single driver manually
- Updated windows using Windows Update
- Downloaded multiple programs such as Speedfan and Afterburner to check temperatures (which never passed the normal limit)
- Did every diagnostic that windows provides
- Install Memtest86 onto my flash-drive and went through 2-3 passes
- Throughout my full system restores, I downloaded Bullguard, AVG, and Norton (only one at a time)
- Changed mouse, keyboard, and monitor to see if it was a driver problem of any sort
- And possibly a few other things that I cannot remember at this point





Specs:

Operating System: Windows 7 Home Premium 64-bit

Processor: Intel(R) Core(TM) i7 CPU 975 @ 3.33GHz (8 CPUs), ~3.3GHz

Memory: 6144MB RAM

DirectX Version: DirectX 11

RAM: 6GB (3 sticks, each being 2GB)

Graphics card: NVIDIA GeForce GTX 650 Ti BOOST (Brand-new and installed as of 3days ago)


I know it may seem sad, but I will be very, very grateful if somebody could figure out this solution. Thanks for your time.
a b 4 Gaming
July 16, 2013 12:06:28 AM

what psu do you have?
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July 16, 2013 12:12:02 AM

HopelessNoob said:
what psu do you have?


I'm not really sure, I forgot. I believe it's 3V, but I do not know for sure. If you really want me to check, I can, but only if I should because I have to take my graphic card out of my computer first.
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a b 4 Gaming
July 16, 2013 12:23:50 AM

3v? you mean the output is 3v?
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July 16, 2013 12:26:19 AM

HopelessNoob said:
3v? you mean the output is 3v?


EDIT: Actually, let me look more into it. What part are you talking about specifically?
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a b 4 Gaming
July 16, 2013 12:27:31 AM

ohh the power supply not the cmos battery
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July 16, 2013 12:32:40 AM

HopelessNoob said:
ohh the power supply not the cmos battery


I didn't install it so I have no idea. I have no idea how to identify it either, I mean I can try and Google it, but I don't see anything on the power supply that would tell me.

Sorry, i'm new to this stuff.
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a b 4 Gaming
July 16, 2013 12:34:51 AM

does your computer crash when it's idle?
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July 16, 2013 12:36:02 AM

HopelessNoob said:
does your computer crash when it's idle?



No.
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a b 4 Gaming
July 16, 2013 12:40:25 AM

here are my two theories then
1) the power supply isn't supplying enough power to the computer when under load
2) something's wrong with your motherboard
however my second theory is very rare cause usually if the motherboard is bad then your computer wouldn't even boot
if you could possibly get some information about your psu then that would be of much help!
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July 16, 2013 12:42:16 AM

HopelessNoob said:
here are my two theories then
1) the power supply isn't supplying enough power to the computer when under load
2) something's wrong with your motherboard
however my second theory is very rare cause usually if the motherboard is bad then your computer wouldn't even boot
if you could possibly get some information about your psu then that would be of much help!


Let me turn off my computer and try and look into it a little bit, I will reply as soon as I do. Also, thank you very much for helping me out. This has been a huge hassle for months now.
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July 16, 2013 1:04:36 AM

HopelessNoob said:
here are my two theories then
1) the power supply isn't supplying enough power to the computer when under load
2) something's wrong with your motherboard
however my second theory is very rare cause usually if the motherboard is bad then your computer wouldn't even boot
if you could possibly get some information about your psu then that would be of much help!


I wrote down everything that it said on the side of my Power supply. Ask me anything about it, i'll give you the answer, but here are the things that I think you might ask for.

Just keep in mind, I have no idea what any of this stuff means, so some of it might not be relevant.


Logisys:

ATX 12V/EPS12V
Duel 12V/P4/P6/P8

Frequency 50/60Hz

100~120Vac 10A
200~240Vac 5A

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a b 4 Gaming
July 16, 2013 1:30:38 AM

huh were you able to find a serial number too?

and how old was the computer before you bought it from your friend?
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July 16, 2013 1:43:10 AM

HopelessNoob said:
huh were you able to find a serial number too?

and how old was the computer before you bought it from your friend?


The Port number is all that it said. Which is ps65ou12
Also, the computer is maybe 2-3 years old at most.
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a b 4 Gaming
July 16, 2013 1:56:17 AM

yea.... i think when your computer is trying to draw more power when it's under load the power supply isn't doing a sufficient job in feeding the system power therefore causing the crashing i would suggest buying a different power supply
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July 16, 2013 1:57:48 AM

HopelessNoob said:
yea.... i think when your computer is trying to draw more power when it's under load the power supply isn't doing a sufficient job in feeding the system power therefore causing the crashing i would suggest buying a different power supply


Does the problems I'm having fit in with that theory? Like, it could make my windows freeze up on me?
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a b 4 Gaming
July 16, 2013 2:17:05 AM

Nemesisxy said:
HopelessNoob said:
yea.... i think when your computer is trying to draw more power when it's under load the power supply isn't doing a sufficient job in feeding the system power therefore causing the crashing i would suggest buying a different power supply


Does the problems I'm having fit in with that theory? Like, it could make my windows freeze up on me?


does it freeze and crash? or does it just freeze and then continue like normal?
if it freezes and then continues like normal what kind of activity are you doing when that happens?
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July 16, 2013 2:22:51 AM

HopelessNoob said:
Nemesisxy said:
HopelessNoob said:
yea.... i think when your computer is trying to draw more power when it's under load the power supply isn't doing a sufficient job in feeding the system power therefore causing the crashing i would suggest buying a different power supply


Does the problems I'm having fit in with that theory? Like, it could make my windows freeze up on me?


does it freeze and crash? or does it just freeze and then continue like normal?
if it freezes and then continues like normal what kind of activity are you doing when that happens?



When i'm not playing a game, once in awhile windows freezes up on me and than after maybe, 30 seconds it unfreezes. It doesn't really happen at a specific time. But it's only when I am actually using programs or the start menu.
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a b 4 Gaming
July 16, 2013 2:24:53 AM

i feel like if you got a better power supply your problems would vanish
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July 16, 2013 2:25:48 AM

HopelessNoob said:
i feel like if you got a better power supply your problems would vanish


What type of power supply would you recommend that I buy?
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July 16, 2013 2:38:00 AM

HopelessNoob said:
if you had the money then this would be a good psu
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
but if you dont plan on upgrading your build then you can settle with a 550w psu
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
the 550w fatality psu is the one i use with my i5 560ti 448 and 5 hdds


Alright, I will probably go with one of those. I would like to thank you for helping me out with fixing this problem. Even if it ends up not being the problem, you still took the time out of your day to help me out. Once again, thank you very much.
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Best solution

a b 4 Gaming
July 16, 2013 2:39:02 AM

Nemesisxy said:
HopelessNoob said:
if you had the money then this would be a good psu
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
but if you dont plan on upgrading your build then you can settle with a 550w psu
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
the 550w fatality psu is the one i use with my i5 560ti 448 and 5 hdds


Alright, I will probably go with one of those. I would like to thank you for helping me out with fixing this problem. Even if it ends up not being the problem, you still took the time out of your day to help me out. Once again, thank you very much.


if you buy it from newegg you can always return it as long as you dont wreck anything (with a "good" reason)

good luck
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