Laptop crashing needs hard reset

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phazonknight

Honorable
Jul 17, 2013
7
0
10,510
Hello everyone, im new to the the community and require some help with my HP laptop. Ive had it now for roughly 3 years and now when I watch videos or youtube links it will cause my computer to freeze and lockup. There is still an image on my screen but keyboard, mouse, and peripherals no longer work and I have to do a hard reset to reboot the computer. This has happened recently and I have no idea why. I have updated all files from windows, updated Java, updated flash player, bios, and graphic driver. I'm running out of ideas and I want to make sure its not a hardware problem before I go to my last resort and reformat and reinstall windows. Thanks (*Sorry if this is the wrong section*)

My laptop specs:
HP Pavillion Dv6
Windows 7 Home edition
6gb Ram
AMD Phenom II 960 Quad Core 1.8 ghz
 
Solution
rootbeerdan
Try and use a different browser. Since you are new to computers, I assume you are using Internet Explorer. Try Google Chrome, or Mozilla FireFox. I've provided the links for the browsers.

Google Chrome Recommended: https://www.google.com/intl/en/chrome/browser/

FireFox:
http://www.mozilla.org/en-US/firefox/new/
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rootbeerdan

rootbeerdan

Honorable
Jul 17, 2013
10
0
10,520
Try and use a different browser. Since you are new to computers, I assume you are using Internet Explorer. Try Google Chrome, or Mozilla FireFox. I've provided the links for the browsers.

Google Chrome Recommended: https://www.google.com/intl/en/chrome/browser/

FireFox:
http://www.mozilla.org/en-US/firefox/new/
 
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Solution
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phazonknight

Honorable
Jul 17, 2013
7
0
10,510
No, im not new to computers, I built a pc last summer. I'm using google chrome right now, the problem seems to only happen when i watch videos, either on youtube or on my desktop. Sometimes when I open new folders but while its idle it seems to be good. Currently going to run Memtest86 and let it run all night and see what happens
 
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rootbeerdan

rootbeerdan

Honorable
Jul 17, 2013
10
0
10,520


It could be your video card.
 
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rootbeerdan

rootbeerdan

Honorable
Jul 17, 2013
10
0
10,520

Are you trying to watch HD Videos? That could be the problem, because I assume you are using integrated graphics?

EDIT: If its not your video card, Go to http://www.adobe.com/software/flash/about/ and ensure the animation works. You may have to refresh the page.

Assuming it does, right click the animation and select Settings, then remove the tick for "Enable Hardware Acceleration".

Restart the browser then re-test the videos.
 
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phazonknight

Honorable
Jul 17, 2013
7
0
10,510


So I tried your recommendation and no dice, still froze while watching a video on gametrailers now and had to shut off the power and reset the computer to get it working again.
 
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phazonknight

Honorable
Jul 17, 2013
7
0
10,510
So I decided to do the extreme and open up the laptop and clean the heatsink, apply new thermal paste to the cpu and clean the fan. And after many youtube videos and guides and a dented bezel later its done, and it seems to be running fine now. Ill get back later on with results to see if the issue is truly gone.
 
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phazonknight

Honorable
Jul 17, 2013
7
0
10,510


Welp, it happened again after the cleaning. I'm getting frustrated, i'm thinking of reinstalling windows, or maybe even rebooting from a backup disc i made when i first got the computer. Anyone else have any other suggestions?
 
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