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Win 7-connected to router, but not to the internet

Last response: in Wireless Networking
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July 17, 2013 2:36:03 PM

Just yesterday we switched from DSL to Xfinity. We hooked up the router successfully to a win 7 laptop, my Mac, and our android phones. HOWEVER, there was one oddball: my alienware. I connected to the router successfully, but noticed that there was no response from ie, chrome, anything. Then, I restarted several times, running diagnostics, until the computer just says that I am connected, but have no internet access. I reset Winsock, no success. I merged connections, no success. The little "!" is still showing up over the wifi logo. I even borrowed a USB wifi stick and that still didn't work!

Is this a computer driver issue, a virus issue, or just a router issue? I am about to bash my head through a wall. :fou: 

Here are my specs:
2010 Alienware Aurora
DW1525 802.11n WLAN PCIe Card OEM
Up-to-date drivers

Thank you!
July 17, 2013 2:49:34 PM

open a command prompt.

type ipconfig /release.

then ip config /renew

see if this helps.
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Best solution

July 17, 2013 2:57:30 PM

Definitely sounds like a router issue. A few things to check:

Most routers have status LEDs. Let us know what's going on with each one - steady, blinking, or off?

You should try a wired connection if your router has ethernet ports and you have a cable available.

Also, if your router and high-speed modem are separate devices, try unplugging the router and plugging your computer directly into the modem with an ethernet cable.

When you do as mauller07 suggested and enter the "ipconfig /renew" command, it should return some data about your connections. You should see an entry called "Default Gateway" under the wireless adapter section. There will be an IP address next to this, something like 192.168.1.1. Take that address and type it into a web browser. You will be asked for a username and password; if you haven't changed these previously, you should be able to find them at http://www.routerpasswords.com/ . Router firmware is fairly diverse in what it calls things, but see if there's an obvious place to look for current connection status or logs.

Give us as much info as you can after doing this, and we can try and help figure out what the exact problem is.
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July 17, 2013 10:26:13 PM

tardis42 said:
Definitely sounds like a router issue. A few things to check:

Most routers have status LEDs. Let us know what's going on with each one - steady, blinking, or off?

You should try a wired connection if your router has ethernet ports and you have a cable available.

Also, if your router and high-speed modem are separate devices, try unplugging the router and plugging your computer directly into the modem with an ethernet cable.

When you do as mauller07 suggested and enter the "ipconfig /renew" command, it should return some data about your connections. You should see an entry called "Default Gateway" under the wireless adapter section. There will be an IP address next to this, something like 192.168.1.1. Take that address and type it into a web browser. You will be asked for a username and password; if you haven't changed these previously, you should be able to find them at http://www.routerpasswords.com/ . Router firmware is fairly diverse in what it calls things, but see if there's an obvious place to look for current connection status or logs.

Give us as much info as you can after doing this, and we can try and help figure out what the exact problem is.


We actually called xfinity and they will send us a new router. Hopefully that will work! thanks
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