Chrome Crashing on Startup (Windows 7 - Works fine in Safe Mode)

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sarej

Distinguished
Dec 13, 2011
13
0
18,510
After uninstalling and reinstalling several times, deleting the AppData folder contents, and uninstalling/disabling all Anti-Virus and Firewall software, my Google Chrome still "stops working" as soon as I click the shortcut.

This happened several weeks ago and was resolved with a quick uninstall and reinstall. Now, nothing is seeming to fix this issue that started after a seemingly random crash.

Windows 'problem details' states:

Problem Event Name: BEX
Application Name: chrome.exe
Application Version: 28.0.1500.72
Application Timestamp: 51e03646
Fault Module Name: BfLLR.dll
Fault Module Version: 4.1.0.15
Fault Module Timestamp: 4b27e491
Exception Offset: 00002b57
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 6f18
Additional Information 2: 6f18964b4b6009ddaa011ff7f0c55b76
Additional Information 3: f69f
Additional Information 4: f69f4e88e5492713cf7e34816877cdbb

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Thank you for any and all help!
 
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S

SeanMax420

Reputable
Apr 16, 2014
1
0
4,510
You’re experiencing this problem due to conflicts between different browser objects and components. Ad-filters, extensions, sandbox feature, cache contents might be not working. Below are outlined solutions to fix constant Chrome crashes.

Remove Corrupt User Profile Data Files:
1. Exit Google Chrome.
2. Double click My Computer desktop icon.
3. Open below directory:
C:\Users\[USER_NAME]\AppData\Local\Google\Chrome\User Data\Default
4. Remove all contents from the “Default” folder.


Reset Google Chrome Settings:
1. Click Wrench icon.
2. Select Settings.
3. Click “Show advanced settings” link at the bottom of the page.
4. Scroll down to the page bottom again and then click “Reset browser settings” link.

More diagnostic information and solutions are given here.
 
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