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fingerprint log in not working

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  • Internet Security
  • Login
Last response: in General Connectivity
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July 19, 2013 6:59:41 AM

I have my sisters old laptop and she cannot remember her password so we signed me in as a guest, only problem being i am limited to what i can do as she has Norton internet security installed with the same password (that shes forgotten)
we thought we were clever by swiping her finger to log into her account and then changing her fingerprint to mine.. all was sweet until all of a sudden my lenevo fingerprint scanner wont open to log in :/  so now im back to logging in as guest and cannot access my docs and photos previously saved in her account:(  i no i should just turf this one and buy a brand newie but thought i would ask around first

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July 19, 2013 7:09:41 AM

contact lenevo.
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July 19, 2013 7:31:09 AM

We can't help you bypass any security measures. We simply have no means to verify you are the rightful owner of, or authorized to modify, the system in question.

As rgd1101 indicated, please contact Lenovo for assistance. Be prepared to provide proof of ownership.
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