First off, Hello Tom's Hardware, I just joined this site/forum, and this is my first thread...ever...on any site...hope it ends well.
System Specs / Info:
Operating System: Windows 7 Home Premium 64-Bit
Motherboard: Gigabyte GA-X58-USB3
CPU: Intel Core i7 950
GPU: EVGA GeForce GTX 470 1280MB
Soundcard: Creative Soundblaster X-Fi Titanium Fatality PRO
HDD: Western Digital Caviar Black 640GB
Power Supply: Corsair TX Series 850 Watt
Physical Memory: G.Skill Ripjaws Series DDR3 (3 x 2GB)
Chassis/Case: Antec Nine Hundred Gaming Case
Mouse: Gigabyte M8000X Performance Laser Mouse
Keyboard: Razer Blackwidow 2013 - Mechanical Gaming Keyboard
USB Devices that are regularly plugged into my PC:
Apple iPod - always plug it into the same port on the front of the case.
Western Digital Elements SE 1TB External Harddrive - this device always gets plugged into one of the USB 3.0 ports which means either my mouse or keyboard gets unplugged and put into a port directly above it.
2GB Flash Drive - have only ever plugged into one of the 2 ports on the front of the case, and it gets a lot of use because I am a student.
A sequence of events: was on my computer one day listening to music, indication from windows action center that Kaspersky pure 3.0 was experiencing licensing issues was no longer working and needed to be reinstalled, uninstalled Kaspersky, didn't bother to reinstall, later that night went to log off computer to go to sleep and noticed windows had system updates ready for install, clicked "install updates and shutdown" ( i almost always put my pc to sleep and never shut it down unless it is for something like an update), next morning i booted up the pc instead of just moving mouse and waking it from sleep upon reaching log in screen my mouse and keyboard had stopped working...go figure
The Problem: USB mice and keyboards, as well PS/2 mice and keyboards no longer function upon reaching the Windows 7 log-in screen. Approximately 9 days ago, on either the morning of July 10th or the 11th I booted up my PC when I woke up and when I went to select my user account I was not able to because the cursor would not move. At first I thought my motherboard had died or somehow my Razer keyboard had killed my 2 USB 3.0 ports ( The plug for that keyboard requires significantly more force to plug in compared to the rest of my USB devices, just saying).
So, I started doing research on this forum and pretty much anything else I could find on many other forums and tech sites, and now I have finally given up after about 10 days. I am about to go traveling for what might be many months and I need to gain access to some work related documents on my computer and more importantly all my music! I can't sync my iPod and it is driving me crazy! LOL
I've come across these threads and they seemed very similar to my problem ( the closest I could find anyway )
http://www.tomshardware.com/forum/id-1695063/power-usb-ports-driver-update.html
http://www.tomshardware.com/answers/id-1677045/usb-ports-devices-stop-working-windows-boots.html
Things I have tried in an attempt to solve the problem:
-Pull out the power cord from the power supply, and press power button to "drain power stored in capacitance", let computer sit for a few minutes (mine sat for days, did this multiple times too, was getting desperate, or losing my sanity : ))
-Took the battery off the motherboard in an attempt to reset something that would allow me to once again use my mouse and keyboard ( I decided to partially disassemble my computer because it was getting to the point where I blow the dust out with compressed air, so I did this at same time)
-Changing some settings in BIOS regarding USB 3.0 host controller, USB legacy support for mice and keyboard
-Changed first boot priority in BIOS from hard-disk to Cd-Rom so I could boot Windows 7 from my installation disk in an attempt to do a system restore. The restore was successful, but it took my PC back to its state on the 11th, and didn't change anything.
There was also a repair tool called "system start-up repair" ( think I have that wrong), but I was not able to use it because it told I had to "unplug a USB device I had recently plugged in before I could continue"
-I tried an old PS/2 keyboard and mouse, but they only function in BIOS or when I have the Windows 7 disk in
-Removed my soundcard and Linksys PCI Wireless Internet Card that hooks up to an antenna to see if that would make a difference
I think that is all the detail I can supply on my PC and this particular problem I'm having with it, so what I ask now is what am I able to do about this?
System Specs / Info:
Operating System: Windows 7 Home Premium 64-Bit
Motherboard: Gigabyte GA-X58-USB3
CPU: Intel Core i7 950
GPU: EVGA GeForce GTX 470 1280MB
Soundcard: Creative Soundblaster X-Fi Titanium Fatality PRO
HDD: Western Digital Caviar Black 640GB
Power Supply: Corsair TX Series 850 Watt
Physical Memory: G.Skill Ripjaws Series DDR3 (3 x 2GB)
Chassis/Case: Antec Nine Hundred Gaming Case
Mouse: Gigabyte M8000X Performance Laser Mouse
Keyboard: Razer Blackwidow 2013 - Mechanical Gaming Keyboard
USB Devices that are regularly plugged into my PC:
Apple iPod - always plug it into the same port on the front of the case.
Western Digital Elements SE 1TB External Harddrive - this device always gets plugged into one of the USB 3.0 ports which means either my mouse or keyboard gets unplugged and put into a port directly above it.
2GB Flash Drive - have only ever plugged into one of the 2 ports on the front of the case, and it gets a lot of use because I am a student.
A sequence of events: was on my computer one day listening to music, indication from windows action center that Kaspersky pure 3.0 was experiencing licensing issues was no longer working and needed to be reinstalled, uninstalled Kaspersky, didn't bother to reinstall, later that night went to log off computer to go to sleep and noticed windows had system updates ready for install, clicked "install updates and shutdown" ( i almost always put my pc to sleep and never shut it down unless it is for something like an update), next morning i booted up the pc instead of just moving mouse and waking it from sleep upon reaching log in screen my mouse and keyboard had stopped working...go figure
The Problem: USB mice and keyboards, as well PS/2 mice and keyboards no longer function upon reaching the Windows 7 log-in screen. Approximately 9 days ago, on either the morning of July 10th or the 11th I booted up my PC when I woke up and when I went to select my user account I was not able to because the cursor would not move. At first I thought my motherboard had died or somehow my Razer keyboard had killed my 2 USB 3.0 ports ( The plug for that keyboard requires significantly more force to plug in compared to the rest of my USB devices, just saying).
So, I started doing research on this forum and pretty much anything else I could find on many other forums and tech sites, and now I have finally given up after about 10 days. I am about to go traveling for what might be many months and I need to gain access to some work related documents on my computer and more importantly all my music! I can't sync my iPod and it is driving me crazy! LOL
I've come across these threads and they seemed very similar to my problem ( the closest I could find anyway )
http://www.tomshardware.com/forum/id-1695063/power-usb-ports-driver-update.html
http://www.tomshardware.com/answers/id-1677045/usb-ports-devices-stop-working-windows-boots.html
Things I have tried in an attempt to solve the problem:
-Pull out the power cord from the power supply, and press power button to "drain power stored in capacitance", let computer sit for a few minutes (mine sat for days, did this multiple times too, was getting desperate, or losing my sanity : ))
-Took the battery off the motherboard in an attempt to reset something that would allow me to once again use my mouse and keyboard ( I decided to partially disassemble my computer because it was getting to the point where I blow the dust out with compressed air, so I did this at same time)
-Changing some settings in BIOS regarding USB 3.0 host controller, USB legacy support for mice and keyboard
-Changed first boot priority in BIOS from hard-disk to Cd-Rom so I could boot Windows 7 from my installation disk in an attempt to do a system restore. The restore was successful, but it took my PC back to its state on the 11th, and didn't change anything.
There was also a repair tool called "system start-up repair" ( think I have that wrong), but I was not able to use it because it told I had to "unplug a USB device I had recently plugged in before I could continue"
-I tried an old PS/2 keyboard and mouse, but they only function in BIOS or when I have the Windows 7 disk in
-Removed my soundcard and Linksys PCI Wireless Internet Card that hooks up to an antenna to see if that would make a difference
I think that is all the detail I can supply on my PC and this particular problem I'm having with it, so what I ask now is what am I able to do about this?