Hey guys, so my battery no longer charges. It says something about the internal temperature being too high, and it hasn't charged for about two weeks. I tried contacted Dell support looking elsewhere on the internet, but the furthest I have gotten was to update my BIOS. The only problem with that is since my battery level is at 0%, it would not let me update. So do you guys have any ideas or should I just buy a new one? Thanks.
Dell XPS 17 Battery
- Thread starter A-Dawg
- Start date
Solution
biopolar
Honorable
- Mar 7, 2013
- 157
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- 10,710
Typically, that's how one spots a dead battery, it fails to charge and there will be a red "x" over the battery icon in the tray.
I've simply gone to bestbuy with my laptop, test out a battery compatible with my system, and if its charging, walaa, go back home and order something from amazon or newegg.
Update the BIOS first if you're able to. Some Manufacturer's offer ways to use a bootable device in order to flash the BIOS instead of doing it as an executable program.
I've simply gone to bestbuy with my laptop, test out a battery compatible with my system, and if its charging, walaa, go back home and order something from amazon or newegg.
Update the BIOS first if you're able to. Some Manufacturer's offer ways to use a bootable device in order to flash the BIOS instead of doing it as an executable program.
biopolar
Honorable
- Mar 7, 2013
- 157
- 0
- 10,710
No problem. But I'd recommend trying your options to flash the bios first, it could be the fix. I have a feeling after some research on this, the BIOS could be preventing the battery charge.
1. Have you tried updating the BIOS without the battery in? Just leave it connected to the AC adapter and see if it will execute.
2. Found this, using the windows executable update.
A command to force the flash, with the battery in.
if the " /forceit" doesn't work, trying using " -forceit" with a dash.
Just make sure of course your computer is connected to AC..
3. Use a bootable device, a CD/USB/Floppy drive to flash the bios.
This, I would really only suggest if you're comfortable doing.
You would have to go about creating a CD/USB/Floppy that is formatted to be bootable, transfering the bios files to the media, making sure the boot order goes to the
the drive with the media before going to the HDD. Save & Exit, and then startup the computer with the CD/FLOPPY/USB in.
1. Have you tried updating the BIOS without the battery in? Just leave it connected to the AC adapter and see if it will execute.
2. Found this, using the windows executable update.
------------------------------
A command to force the flash, with the battery in.
if the " /forceit" doesn't work, trying using " -forceit" with a dash.
Just make sure of course your computer is connected to AC..
3. Use a bootable device, a CD/USB/Floppy drive to flash the bios.
This, I would really only suggest if you're comfortable doing.
You would have to go about creating a CD/USB/Floppy that is formatted to be bootable, transfering the bios files to the media, making sure the boot order goes to the
the drive with the media before going to the HDD. Save & Exit, and then startup the computer with the CD/FLOPPY/USB in.
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