Got RMA Back CPU Still Overheating

Toggle sidebar Toggle sidebar
E

eight013

Honorable
Jun 20, 2013
42
0
10,530
So I was on here about a month ago and was complaining of my computer with AMD A8 4500m was overheating. The CPU was hitting 90-100 degrees celsius at IDLE. And when gaming getting hot enough that it restarted instantly.

So I RMA'd it to newegg. A lengthy process that was...And they concluded that nothing was wrong with the laptop. They said they tested it for 12 hours straight and said nothing was wrong with it. They said it was either a virus, or an issue with software, or a bad driver and that reloading windows fresh fixed it.

Got it back three days ago and the first thing I did was install Speccy and do windows updates. I was disappointed to find that the temps were still at 90-100 degrees while simply on desktop or internet without anything else significant running. I checked with other programs as well, CPUID Hardware Monitor and it is the same.

I don't know what to make of this. And I am pretty sure I am stuck with this laptop since my 30 day thing is up and I didn't buy a warranty. And I don't really want to have to reload EVERYTHING again as it takes me several days to do and I am fairly busy.

I am getting a cooling pad and hoping for the best, but does anyone have any idea what this could mean? Why would newegg lie to me? Is there another way to possibly fix this?
 
Solution
bryonhowley
Well first check with task manager to see if a process is taking 100% CPU time. It is possible that there is something at startup using your CPU incorrectly.
Sort by date Sort by votes
E

eight013

Honorable
Jun 20, 2013
42
0
10,530


Right now temp is at 97 degrees. CPU usage ranging from 0% to 10%, mostly hovering around 1-2 over a minute period. This is without anything but task manager, running. There should be no reason it is hot. I don't even understand how they wouldn't see that that is an obvious problem. I directly pointed it out to them multiple times.

It might be worth noting the case is only slightly warm to the touch. Only gets really uncomfortable while gaming. And it is well ventilated, the intake isn't even covered by anything at the moment.
 
Upvote 0 Downvote
E

eight013

Honorable
Jun 20, 2013
42
0
10,530


I suppose. They made me wait two weeks to find out that "It is working fine" when clearly it isn't. And then almost 2 weeks just to get it back to me after they determined this.

And to be fair, it plays games and works flawlessly now that I installed ram in it. But that high temp won't make it last long, a year or two if lucky and I don't like to gamble with having a working computer or not, especially since I have to have one.

 
Upvote 0 Downvote
Tradesman1

Tradesman1

Legenda in Aeternum
Jun 5, 2013
67,883
40
126,960
I'd complain and bring up about how long they had it, how long to get it back to you, and how much it put you out...also asked who determined it was fine, and how they came to this conclusion with the high temps, to my knowledge NewEgg doesn't even have techs, and if their excuse is 'it might be this or that', ask why they didn't check as that means they DIDN'T really evaluate it, they simply turned it on (if they even did that) and let it run, and didn't crash, or at least not that they know of.
 
Upvote 0 Downvote
E

eight013

Honorable
Jun 20, 2013
42
0
10,530


I didn't even think of this. I just assumed they knew what they were talking about. Yeah, I'll be asking these exact questions tomorrow.
 
Upvote 0 Downvote
E

eight013

Honorable
Jun 20, 2013
42
0
10,530


I screamed at Newegg until they replaced the Laptop. They admitted that they probably didn't check it thoroughly.

It is unfortunate to say that even with a brand new laptop, the issue is the same. The laptop runs at 90+ degrees Celsius. Currently as I type this message, even with a Cooler Master U3 underneath, it is hitting 100 degrees Celsius.

I find it strange that none of the reviews for this laptop report ridiculously high heat. I find it even more strange that I might get two duds in a row.

Also, it doesn't really feel hot on the outer casing. It doesn't burn my leg or anything. My old laptop did, but its max temp was just 70 degrees Celsius.
 
Upvote 0 Downvote
R

retardedbloke

Honorable
Feb 7, 2014
2
0
10,510
Hi! i just got an HP G6 with AMD A6-4400M. I know this is an old thread, but I was wondering, how is your laptop doing now? mine's got the same weird high temp reading on the CPU just like yours. Funny thing is, it doesn't feel that hot. I mean, when I touch the base of the laptop, it only feels warm. But still, Speccy, HWMonitor and other monitoring apps will report it to have a temp reading averaging at 100 degrees Celsius, sometimes even higher. Could it be just a bad sensor, or the design of how these program read the temp is not compatible with AMD's APUs? Seems to happen more on AMD's APUs.. Maybe since the GPU is actually sitting on the same core as where the CPU is on, or something like that, these programs add up their temp readings? Wouldn't it have already shutdown if the temps are really that high to protect itself from further damage?
 
Upvote 0 Downvote
E

eight013

Honorable
Jun 20, 2013
42
0
10,530


Still working strong. It handles just about everything I throw at it despite the high temp readings. I eventually just uninstalled the temp programs so that I would stop being paranoid.
 
Upvote 0 Downvote
R

retardedbloke

Honorable
Feb 7, 2014
2
0
10,510
glad to hear that! it's making me paranoid as well. I guess it really has to do something about how those programs read the temperatures of AMD APUs. Today, I built a desktop cpu for a friend of mine with an AMD A8-5600K. He wanted a quadcore CPU on a budget, so we opted to go with AMD, again.. So, when I checked the temps through speccy, it was also insanely high! This is a new built PC, yet temps are skyrocketing! That convinced me that it is just a bug on the monitoring programs. Anyways, really appreciate the response. I just hope that our machines continue to perform well.
 
Upvote 0 Downvote
E

eight013

Honorable
Jun 20, 2013
42
0
10,530
So, it's been a very long time since this thread was created, but I thought I might give an update.

As predicted, the laptop got so bad that it began turning off. I kept lowering the CPU power and placed a cooling pad underneath, but over the years as the dust collected, it eventually couldn't handle even that. After many overheating crashes, it corrupted my hard drive, which I had to fix.

I took it apart, cleaned out the dust and scraped off the old thermal paste, which by the way was horribly applied. It was oozing over the sides and everything. I applied the new thermal paste (pea method to both cards), arctic silver and put it together.

Running it the first time, I was disappointed. It was very hot still. Getting to 100C - 110C at idle, even worse than before. I figured I did something wrong, this being my first time to take apart a laptop and apply thermal paste.

Anyways, I turned it on this morning and to my surprise, it's running ridiculously cool. Even playing a game, it's not pushing past 55 C. My only thought is that the paste needed to spread more with heat, then cool. Anyways, it's running great now and that's a 40-50C degree drop idle and around 60-70C drop when pushed. A pity this laptop is so outdated now.

Important note: This is the same computer that I sent to Acer to look at for the overheating 3 TIMES!
3 dang times. And they claimed nothing war wrong. Yeah, well, thanks for wasting my time Acer. All you needed to do was apply the thermal paste correctly. Clearly, they did not do a single thing to it. They probably didn't even look at this laptop.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom