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No drives were found in Win7 installation

Last response: in Storage
July 24, 2013 10:20:37 PM

Here's what happened. The laptop was reformatted with win7 but it got stuck in "Completing installation" for 7 hours. so I decided to restart the laptop. But when it restarted and I chose again the "custom" installation for reformat, it doesnt display drives anymore. "No drives were found. Click Load Driver to provide a mass storage driver for installation" and in BIOS it cant detect the SATA HDD anymore

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a b G Storage
July 25, 2013 12:03:05 AM

verify the SHA1 hash on the windows disk to make sure its not corrupted. I've had disks that seemed to be in perfect working order, boot up to install, no hard drive, verify the USB installer and get hash-fails. remake the installation USB from a working master, and boo-ya! hard disks found.

The fact that the install took seven hours is a good sign either the disk is bad, or the hard disk / hard disk controller has a problem.

Check the drive to ensure it is tightly secure.
Try resetting the BIOS to factory defaults.
Try changing HDD modes in the BIOS. try out IDE, AHCI and RAID to see if any help.
Try running a S.M.A.R.T. check on the drive and check the S.M.A.R.T. logs.
Try the drive in a different computer.
Here is a lil more info on S.M.A.R.T. status codes:

For Seagate, Samsung, Maxtor, Hitachi and Toshiba hard drives:

For Western Digital, / WD drives:

For all others:
July 26, 2013 3:56:28 AM

thank you. the notebook can read it now. i removed it and checked it and its working. now the problem is "Windows cannot be installed to Disk 0 Partition 2" when i try to install the win 7 os in the partition of the drive. thank you for you answer --- btw i do not know how to reply to your answer so ill just post a new one
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a b G Storage
July 26, 2013 10:58:57 PM

Press Next anyway. its telling you the drive has been damaged and is not suitable. You can still hit next and install.

This does mean that the hard drive is damaged and needs replacement, its days are numbered if it hasn't kicked the bucket already.

(This is a hardware failure, the disk is physically damaged. A bad Windows install would not have done this. Something was already wrong with the disk before you attempted to install windows.)
January 24, 2014 2:28:07 PM

ok the solution above is obviously the most technical/complete but i just want to pass on what turned out to be my solution

i just hadnt pushed the thinner 7mm drive into the socket properly - id kinda pushed it under the mounting socket
importantly though - it really looked like it had been fully pushed into the socket

and it was only when i was going to take it out, put it in an enclosure and mount a partition on it that somehow it struck me something wasnt exactly right
and i should just try sliding it in again and this time EVEN MORE CAREFULLY making absolutely sure it went into the slot
yup im dumb - but the thing is it did look like it was in - and the whole machine switched on, and win7 looked like it was starting to install
(which i just didnt think was possible without some sort of hard drive attached)
- then after the license agreement and stuff the win 7 installation just kept asking me for the drivers for the HSSD
anyhow - i hope youre a big idiot too and this is your solution!
a b D Laptop
a c 906 G Storage
January 25, 2014 3:28:22 PM

Well after half a year I think they figured it out before now.