my computer is underperforming and crashing

Mattsxe · Jul 25, 2013

amd fx 4130 3.80ghz quad
8gb ram
1tb hard drive
amd radeon 7770 ghz
corsair cx 430w
msi ms-7641 mobo

i upgraded to a radeon 7770 from a nvidia geforce gt 610 and seriously there is no difference and i still crash i dont get it there was a benchmark with the 7770 and it got 30fps on skyrim high settigns and 1980 resolution but i cant even play skyrim on all low settings 800 x 600 it jitters and after a while my computer will automaticly restart and sometimes it blue screens. at first i thought i was my bad nvidia card overheating but getting this card and the tempatures are MUCH lower but it still happens is it either my ram, hard drive or cpu or motherbaord. how can i test all of these? when i play far cry 2 i can only play it on low and it will crash maybe 1minute later on borderlands 1 there is a anoying skip/gitter/lag can anybody help? here are some bluescreen viewer reports

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: ntoskrnl.exe

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x00000124 (0x0000000000000000, 0xfffffa800857e8f8, 0x0000000000000000,
0x0000000000000000)

*** ntoskrnl.exe - Address 0xfffff800032c0e0c base at 0xfffff80002e13000 DateStamp
0x5147d9c6
------------------------------

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: dxgmms1.sys

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x1000007e (0xffffffffc0000005, 0xfffff88007526e26, 0xfffff88003db6568,
0xfffff88003db5dc0)

*** dxgmms1.sys - Address 0xfffff88007523ff7 base at 0xfffff88007506000 DateStamp
0x5164dc13
-----------------------------
A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: ntoskrnl.exe

IRQL_GT_ZERO_AT_SYSTEM_SERVICE

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000004a (0x0000000077c5147a, 0x0000000000000002, 0x0000000000000000,
0xfffff88003949b60)

*** ntoskrnl.exe - Address 0xfffff80002e88c00 base at 0xfffff80002e13000 DateStamp
0x5147d9c6

unreal9400 · Jul 25, 2013

Make sure your driver are all up to date including the chipset, motherboard drivers and all the important stuff is installed.
Always update to the latest driver from your manufacturer website (ASUS, MSI, Gigabyte) there could be new drivers that fix problem when running windows.
Update to the latest directX runtime here.
http://www.microsoft.com/en-us/download/details.aspx?id=35

Martell1977 · Jul 25, 2013

Download the AMD driver for the GPU, uninstall the one you have in there now, run CCleaner, Reinstall the AMD driver. There might be pieces left over from the nVidia driver that could be causing issues.

If that does not help, remove one of the RAM modules and test it. Then change to the other and test again. If no issues are found, try 1 module, but in the other slot. This should expose if you have a bad RAM module. You can also run memtest.

Mattsxe · Jul 25, 2013

unreal9400 :

alright i acually have a couple of windows updates i used msi live update to find updates theres 1 for my mobo and amdchipset so i guess ill come back to this post after im done downloading and isntalling updates

IwinFTW · Jul 25, 2013

Mattsxe :

You can check your RAM by running MemTest86 on Windows. Find instructions here: http://www.memtest86.com/technical.htm

You can check your hard drive by opening Command Prompt as an administrator and running the command "chkdsk" (without the quotes).

It's possible that a faulty PSU is the cause of your problem. To test this, try another (working) power supply and see if the issue persists.

It might also be a BIOS issue, in this case follow the motherboard manual's instructions on flashing a new BIOS. However, I recommend you clear CMOS and see if the issue is still there before flashing the BIOS.

A faulty CPU might also be the case, but this is highly unlikely. The last thing you should try is remounting the heatsink onto the CPU. First, take off the heatsink and fan. Then, clean all thermal paste from the surface of the CPU and heatsink using a cleaning compound like ArcticClean (NOT a credit card. NEVER scrape thermal paste off a CPU). If the problem still persists, and you're absolutely sure nothing else is the problem, replace your CPU.

Mattsxe · Jul 25, 2013

IwinFTW :

Mattsxe :

You can check your RAM by running MemTest86 on Windows. Find instructions here: http://www.memtest86.com/technical.htm

You can check your hard drive by opening Command Prompt as an administrator and running the command "chkdsk" (without the quotes).

It's possible that a faulty PSU is the cause of your problem. To test this, try another (working) power supply and see if the issue persists.

It might also be a BIOS issue, in this case follow the motherboard manual's instructions on flashing a new BIOS. However, I recommend you clear CMOS and see if the issue is still there before flashing the BIOS.

A faulty CPU might also be the case, but this is highly unlikely. The last thing you should try is remounting the heatsink onto the CPU. First, take off the heatsink and fan. Then, clean all thermal paste from the surface of the CPU and heatsink using a cleaning compound like ArcticClean (NOT a credit card. NEVER scrape thermal paste off a CPU). If the problem still persists, and you're absolutely sure nothing else is the problem, replace your CPU.

alright ill get on it it shouldnt be the psu or gpu i just installed them ive been automaticly restarting before i had this psu and gpu i thought it was the graphics because when i start a game with nvidia card the tempature would shoot up to like 70-87C and keep going up but of course i have bad luck and that isnt the only problem

Mattsxe · Aug 3, 2013

IwinFTW :

Mattsxe :

You can check your RAM by running MemTest86 on Windows. Find instructions here: http://www.memtest86.com/technical.htm

You can check your hard drive by opening Command Prompt as an administrator and running the command "chkdsk" (without the quotes).

It's possible that a faulty PSU is the cause of your problem. To test this, try another (working) power supply and see if the issue persists.

It might also be a BIOS issue, in this case follow the motherboard manual's instructions on flashing a new BIOS. However, I recommend you clear CMOS and see if the issue is still there before flashing the BIOS.

A faulty CPU might also be the case, but this is highly unlikely. The last thing you should try is remounting the heatsink onto the CPU. First, take off the heatsink and fan. Then, clean all thermal paste from the surface of the CPU and heatsink using a cleaning compound like ArcticClean (NOT a credit card. NEVER scrape thermal paste off a CPU). If the problem still persists, and you're absolutely sure nothing else is the problem, replace your CPU.

was a bios problem i updated it and all the suddon no more blue screens crashes and my games work how ever it still does underperform just a bit on saints row the third i pass the recommened results on "canyourunit" website but i lag and jitter on all low settings

IwinFTW · Aug 3, 2013

Mattsxe :

What speed is your RAM? APUs use system memory as graphics memory, so the faster your RAM, the greater graphics performance you get.

Mattsxe · Aug 3, 2013

IwinFTW :

not sure im gonna guess slow since i got it free of a friend windows index gives my memory operations per secend got a score of 7.2 if that means anything lowest score was 5.9 because my hard drive is slow i guess also what do you know about amd chipset drives? live update program from msi says i need that so i downloaded it and theres a crap load of files that i have no idea what one i install----------------------

SBDrv,SB7xx,SB8xx,SB9xx,SMBus,SMBus_svr,hseries,Filter. These are all folders in the drivers folder and they all have these inside of them AHCI,AHCI_svr,USB30,UsbFilter,UsbFilter_srv. Then it is LH,LH64A,W7 W764A,and inside those are installers why cant it be simple?? x.x only thing i can gues is the W7 is windows 7 but i could be wrong

unreal9400 · Aug 4, 2013

Mattsxe :

IwinFTW :

not sure im gonna guess slow since i got it free of a friend windows index gives my memory operations per secend got a score of 7.2 if that means anything lowest score was 5.9 because my hard drive is slow i guess also what do you know about amd chipset drives? live update program from msi says i need that so i downloaded it and theres a crap load of files that i have no idea what one i install----------------------

SBDrv,SB7xx,SB8xx,SB9xx,SMBus,SMBus_svr,hseries,Filter. These are all folders in the drivers folder and they all have these inside of them AHCI,AHCI_svr,USB30,UsbFilter,UsbFilter_srv. Then it is LH,LH64A,W7 W764A,and inside those are installers why cant it be simple?? x.x only thing i can gues is the W7 is windows 7 but i could be wrong

Download the latest driver from MSI website.
There might be bug fixes or improvement for the motherboard that will fix any issue that arise.

Mattsxe · Aug 4, 2013

unreal9400 :

i did there are multiple folders with multiple installers inside of them i have no idea what one i get there isnt 1 files that sets it up these are the folder names -- --------------------------------------------------------------------------------------------------SBDrv,SB7xx,SB8xx,SB9xx,SMBus,SMBus_svr,hseries,Filter
----------------------------------------------------------------------
then inside of these folders there is these folders
------------------------------------------------------------------
LH,LH64A,W7 W764A,
--------------------------------------------------------
inside of those ^ folders are installers but there all different and i have no idea what any of that means x.x

IwinFTW · Aug 5, 2013

Mattsxe :

It doesn't matter. I just looked at your specs and realized you're using an FX chip. It's not an APU, sorry I got confused.
Anyway, if your GPU was made by MSI, then go ahead and install the drivers MSI wants you to. For graphics drivers it's best to get the ones from AMD, but MSI might need some extra drivers.
Also, just ignore all those drivers. AHCI is a SATA mode used by your mobo's SATA mode controller. svr I'm guessing is server. USB30 is probably a USB 3 driver, and Usbfilter and Usbfilter_svr might be USB "firewalls" of some sort, or maybe bandwidth filters. Don't know about the others besides W7 and W764A, which are probably drivers hard-coded into Win7.
On another note, Windows Experience Index is a useless benchmark. Just avoid it.

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