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Cannot install AMD catalyst software - Error 1327

Last response: in Graphics & Displays
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July 26, 2013 12:43:24 PM

Note, I solved this issue. It was an Error 1327 issue regarding a network hard drive. See my solution further down this page.
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Windows 7 home Premium 64 bit - AMD Radeon HD6670 card - Samsung SSD - 8 gigs ram - 8 core AMD FX8120 processor. Mother board is a Gigabyte GA-970A-D3F11 with latest bios. All windows updates are up to date
.net 4 is installed which is a requirement for the latest catalyst software

I downloaded two different packages from the AMD site
Catalyst software suite and the Beta driver shown on this page.
Both packages fail to install catalyst, but they do install the driver.

http://support.amd.com/us/gpudownload/windows/Pages/rad...

I have tried uninstalling the old driver and all catalyst bits by using the control panel and the AMD cleanup utility before doing the install and that fails also.
The link for that AMD clean utility is here
http://support.amd.com/us/gpudownload/windows/Pages/cat...

The AMD forum has not been any help so far
Hoping someone here can shed some light on this.

The install log shows this and as you can see the driver installs but most other packages fail
----------------
Catalystâ„¢ Install Manager
Installation Report
07/26/13 15:31:59

Hardware information

Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x6758
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x2012
Subsystem vendor ID 0x1787
Other hardware

Packages for install

AMD Display Driver
Final Status: Success

AMD Catalyst Install Manager
Final Status: Fail

Version of Item: 8.0.915.0
Size: 20 Mbytes
Microsoft Visual C++ 2012 Redistributable (x86)
Final Status: Success

Version of Item: 10.0.30319
Size: 9 Mbytes
AMD Display Driver
Final Status: Success

Version of Item: 13.101.0.0000
Size: 90 Mbytes
HDMI Audio Driver
Final Status: Success

Version of Item: 7.12.0.7714
Size: 1 Mbytes
Microsoft Visual C++ 2012 Redistributable (x64)
Final Status: Success

Version of Item: 10.0.30319
Size: 9 Mbytes
AMD Accelerated Video Transcoding
Final Status: Fail

Version of Item: 13.10.100.30604
Size: 3 Mbytes
AMD Drag and Drop Transcoding
Final Status: Fail

Version of Item: 2.00.0000
Size: 1 Mbytes
AMD Media Foundation Transcoders
Final Status: Fail

Version of Item: 1.0.80604.1838
Size: 1 Mbytes
AMD Catalyst Control Center
Final Status: Fail

Version of Item: 2013.0604.1838.31590
Size: 150 Mbytes





July 26, 2013 12:54:58 PM

Try to download the software again from AMD's website, it's possible the download is corrupt. Remove all video drivers/software and do a restart before attempting to install the software again. I would also recommend performing a full scan of your system for any viruses floating around, they can prevent you from installing software sometimes.
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July 26, 2013 1:15:53 PM

Make sure you uninstalled all old drivers.... possibly Nvidia.
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Related resources
July 27, 2013 4:41:17 AM

Hi and thanks,
As I stated in my post.
I have done clean installs using the AMD cleanup utility which removes everything and all traces.
I have downloaded 2 different packages from the AMD site. Stable and Beta, the files are not corrupt
My system does not have a virus or malware, I do system scans every day

Trenchcoat said:
Make sure you uninstalled all old drivers.... possibly Nvidia.

Nvidia? My post says that my card is a AMD Radeon HD6670
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July 27, 2013 5:29:05 AM

Ok, I made some progress this morning looking at the windows event viewer after attempting to install Catalyst again

This error shows up for every package in the catalyst installer
Product: AMD Catalyst Install Manager -- Error 1327.Invalid Drive: Y:\

I have run into this before when updating Adobe reader and I have fixed this by applying the net use command to my network hard drive which is Y:

I have a network hard drive named Y: and this is where all my user documents are because they are all shared by several computers. This drive is always on 24/7 and is never disconnected. Every day when I start this computer it connects to this network hard drive.

To correct this situation when updating Abobe reader I found a solution on the web and it worked.
You have to remap the network drive as admin like this in a CMD window
net use Y: "\\LINSTATION2\share"

The problem is that I checked drive Y and it is already mapped so I am not sure why the Catalyst installer is complaining
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Best solution

July 27, 2013 6:06:36 AM

Ok, Error 1327.Invalid Drive problem solved
I found the solution here
http://www.vistaheads.com/forums/microsoft-public-windo...

(1) You have to disconnect the network drive in windows explorer/tools

(2) Do the net use command again in a cmd window, run as administrator.
In my case the command is
net use Y: "\\LINKSTATION2\share"

(3) Reconnect the network hard drive in windows explorer/tools

(4) Install the catalyst package

Sucess, the catalyst package installed perfectly

I hope this helps someone in the future.
I made sure the error 1327 text is present here so it can be found during a search

Now if the Catalyst installer would just report the 1327 error as many other sotware installers do, it would save users a bunch of time.
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