Samsung SA700 monitor displaying as SA300/350?

Hailene

Honorable
Jul 26, 2013
3
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10,510
Hello, this is my first post here. Please tell me if I'm in the wrong forum.

So here's my situation, I purchased as Samsung SA700 monitor several months ago. It's 120hz. I'm running it at 120hz. It's fine.

I purchased a second SA700. I can not run it at 120hz.

They're both using the DVI cables. I even switched the cables--my first monitor STILL runs at 120hz, while my new one is stuck at 60hz, so I know it's not the cables at fault or my GPU's.

I even took out my first monitor and plugged its cable into the new monitor by itself (just in case my GTX 670 could only run one monitor at 120hz, dunno if that's the case), still no dice.

So I'm pretty sure there's something up with my new monitor? I vaguely recall having to change one of the settings on my first monitor to allow it to be set to 120hz. An hour of googling, though, has only yielded threads about HDMI vs DVI cables (which is not my issue). Can someone help me here?

Something that worries me, though, is that when I go to window's screen resolution screen under control panel to change the refresh rate of my monitor, my first monitor is shown as a SA700 and the second, new one is a SA300/350. The new monitor's case says its a SA700, but maybe someone switched up the cases? I bought it refurbished, after all. Could someone have switched the cases? How do I check what monitor I *really* have?

I googled that and I was told to look in the device manager under monitors, but all I got was "generic PnP monitor". I'm using Windows 7 professional, by the way.

So to recap my questions...

1. Do I need to set up each individual monitor to be 120hz (both have DVI-cables).

2. How do I check what monitor I really have? Through the computer and not simply looking at the model number on the monitor.

Thanks for your time. I hope this was the right forum.

Edit: If I recall correctly, what I had to do to enable 120hz on my monitor was to go to the Nvidia control panel and switch the refresh rate to 120hz. There's no option to do this on my new monitor since it thinks it's a SA300/350 (which, to my knowledge, do not support 120hz). Is there some sort of driver bug or something...or did someone screw up when they made my monitor?
 
Solution
Windows 7 - change refresh rate-

right-click desktop > screen resolution > Advanced Settings > Monitor tab > "Screen refresh rate:"

Unfortunately I'm overseas at the moment and not at my own configuration, but right-click desktop > screen resolution , this is where you will be able to change the primary and secondary monitors.
Are both the cables DVI-D?



It's possible, things do get switched up occasionally. Like how I once paid for a Hitman II game, but they accidentally put Hitman III inside of the case.

Or you can check the sticker documentation on the back of the monitor and any other documentation that came with it. Having a Samsung monitor, it usually has the model # on the border frame.

biopolar

Honorable
Mar 7, 2013
157
0
10,710
Windows 7 - change refresh rate-

right-click desktop > screen resolution > Advanced Settings > Monitor tab > "Screen refresh rate:"

Unfortunately I'm overseas at the moment and not at my own configuration, but right-click desktop > screen resolution , this is where you will be able to change the primary and secondary monitors.
Are both the cables DVI-D?



It's possible, things do get switched up occasionally. Like how I once paid for a Hitman II game, but they accidentally put Hitman III inside of the case.

Or you can check the sticker documentation on the back of the monitor and any other documentation that came with it. Having a Samsung monitor, it usually has the model # on the border frame.
 
Solution

Hailene

Honorable
Jul 26, 2013
3
0
10,510
Yeah, I can't change the refresh rate of the second monitor to anything above 60hz. They're both using DVI cables.

I'm thinking it's mixed up, but the odd thing is that the model number in the border frame says SA700. The documentation that came with it also says it's a SA700.

Maybe there was a manufacturing error or something.