Constant Blue screens :(?

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ventorsh23

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Jul 26, 2013
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So a problem I've been getting lately has been insanely constant Blue Screens. This usually happens when I'm playing games but it's been like 2 or 3 times per day. So after some research I did CCleaner and my registry found 457 issues. After an hour of doing that I got another blue screen and did another ccleaner scan and then got 57 issues more. I then did a memtest (which had 3 passes with 0 errors).
After all this I have yet to get another blue screen but I'm quite scared that it might happen again. I also used blue screen view but after doing ccleaner everything got erased, but fortunately I did save the logs for my blue screen before using ccleaner.

my specs (msinfo32):http://www.mediafire.com/download/eggv9nhhc3dna48/My_computer.nfo

blue screen view note: http://www.mediafire.com/download/hdy3xvb263b2nz7/Blue_screen_view.txt

I think that most of the problems from my blue screen were ntokrnl.exe
Any help is appreciated!
 
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Tom Tancredi
There isn't such a thing. If you don't live in the U.S. (even in Guam they still have places like that) then you would have to look at your local place, which being in a foreign country adds even more issues (power is different and can affect U.S. based electronics for example). Personally I would just suggest buying a new computer then and call it even. Your a 'noob', everything is very technical at this point, and your now saying you can't reach out to a local IT Tech shop / Best Buy / othername.

FYI: Unless under warranty NO Dell does not support hardware because you asked them to on something out of warranty. Even if they did the costs would be between twice to ten times the costs of a new computer considered at Walmart a computer...
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Tom Tancredi

Tom Tancredi

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AHEM: your specs are "File Blocked for Violation.
The file you requested has been blocked for a violation of our Terms of Service.

Still have questions, or think we've made a mistake? Please contact support for further assistance."

That said just post them in the forum, it is much easier.

Do you get BSOD if you (on boot) press f8 repeatedly then enter SAFE mode? If so Windows is toast, reinstall
If not, have you tried to remove the drivers of your video card, run Driver Sweeper to completely remove them, reboot and be in VGA mode, install the NEWEST drivers from the manufacturer? Does this resolve it?
From there if this occurs "only in games" then try setting the video LOWER graphics until A) it stops BSOD or B) your at the lowest settings possible and it still is occuring. Let us know the outcome

Otherwise there is 1000000 things it can be without ANY information on what the system specs are, the games are, is this when OL or when in Single Player mode, etc. We need to ANALIZE the situation to determine the differences between your situation and every 'working computer' to figure out the problem.
 
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ventorsh23

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Jul 26, 2013
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Okay so so far, I did re-install my graphics driver just as you said to the newest version like 3 hours ago and I haven't had any blue screens so far. This happens in various games like Maplestory, or LoL mainly and my computer suddenly freezes and then bam. BSOD. Maybe updating all my drivers and using ccleaner solved part of the problem but I still need a bit of time to test more of it.

My specs are:
Alienware m14x R1
Intel Core i7-2670M CPU @ 2.20 GHz, 2201 Mhz
Nvidia GeForce GT 555m
BIOS Version: A08, date : 2011-12-24
RAM: 4.0GB
Operative system: Windows 7

Note: I was getting constant blue screens while using the Nvidia geforce driver 314.97 which was from like 2011~2012. Also my registry had around 457 problems (I took note of it after using ccleaner).
Thanks for the help btw! I'll be waiting to see if i get a blue screen

Update: I just got another BSOD that said something_KERNEL
then at the bottom it said Stop 0x0007--------
After that BSOD, it took me to a black screen that said something like DHCPI and started loading random numbers and asked for a bootable device. I didn't have any so I had to turn off the computer and reboot it. I'm really worried about these bluee screens and have seen in my blue screen notes the ntokrnl.exe problem.
Do you need any other information? If so please tell me! I'll do anything in order to fix this problem :(
 
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Tom Tancredi

Tom Tancredi

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ahh I am a M17x R2 owner. First you could check with Dell and make sure your had their BIOS is upto date. Did you use Driver Sweeper before reinstalling the video drivers? Most likely Windows is hosed up and you probably need to reinstall. BUT use the Windows Easy Transfer utility to backup your data (vids, pics, docs) to a external drive, then go ahead and so a clean wipe of the drive and reinstall Windows. Then the drivers, make sure to get Intel site to scan and provide all the drivers you need. Then the video drivers. Then go back to Maplestory and other ways you seen it crash and see if it still does. If so then your looking at hardware is the issue. When was the last time you used the service manual and opened the case to get at the fans physically on the GPU / CPU and clean them out?
 
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ventorsh23

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I have a question though R1 and R2 are different in BIOS versions right? Because my computer is R1 and as long as im concerned the latest BIOS version is A08 which was released in 2011... Which is really sad for me.
Also I just used Driver sweeper but I didn't get any option to delete my Intel HD graphics driver, but I did get the option for Nvidia which I just did and re-installed to the latest version.
As for physically opening my computer and cleaning the fans... Honestly I haven't done it for 2 years since I'm really a computer noob and don't wanna mess up anything inside my computer. Up until now I cleaned the fans from outside my blowing compressed air into the bottom part and the side part where the fans are. Should I physically open my computer and repair anything inside?
 
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Tom Tancredi

Tom Tancredi

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Well as your a 'computer noob' I wouldn't but yes normally people whom purchased the AW line are computer savvy and would do those changes. That said, I would reinstall windows on a clean wipe and see if that helps, but considering what your saying hardware wise, and how old the system is, it might be just best to either get a savvy friend to give it a good cleaning inside (get the AW Service Manual first) or bring it to a IT Tech shop. Best Buy won't actually do that low level even if you paid them. Otherwise your looking at End of Life for the machine and would consider a replacement as something physically with the parts is going, and potentially that could be HD, Mobo, Mem, PSU, GPU, etc. and that requires some testing with spare parts and again computer savvy.

If you check my specs I just did the very LAST possible updates to mine I could, and this machine is at End Of Life. I stretched its life for a couple more years, maybe 3, but that is pushing it I think.

M17x R2 Alienware 17" Laptop
Operating System Windows 7 Professional
64-bit SP1 CPU Intel Core i7 740QM @ 1.73GHz 71 °C Clarksfield 45nm
Technology RAM 16.0GB Dual-Channel DDR3 @ 660MHz (8-8-8-23)
Motherboard Alienware Graphics Generic PnP Monitor
(1920x1080@100Hz) Acer GD235HZ (1920x1080@100Hz)
1536MB NVIDIA GeForce GTX 670M (Dell) 65 °C
Hard Drives 233GB Samsung SSD 840 Series (SSD) 55°C
932GB Seagate ST1000LM014-1EJ164 (SATA) 47 °C
Optical Drives HL-DT-ST DVDRWBD CA30N
Audio IDT High Definition Audio CODEC
 
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ventorsh23

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Jul 26, 2013
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Well now I'm getting awfully constant blue screens. Even while my computer is restarting and it gets into the desktop it gets another BSOD. So best buy won't really do much for this, but how about Dell? I honestly don't mind paying extra money for replacements or so in my computer but I just really wanna stop these problems and I've been doing everything I could for 1 week. Do you know of brand savvy tech shops that could help me? I don't exactly live in the U.S. and would like something like Best Buy that exists all over the world to take my computer to
 
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Tom Tancredi

Tom Tancredi

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May 9, 2013
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There isn't such a thing. If you don't live in the U.S. (even in Guam they still have places like that) then you would have to look at your local place, which being in a foreign country adds even more issues (power is different and can affect U.S. based electronics for example). Personally I would just suggest buying a new computer then and call it even. Your a 'noob', everything is very technical at this point, and your now saying you can't reach out to a local IT Tech shop / Best Buy / othername.

FYI: Unless under warranty NO Dell does not support hardware because you asked them to on something out of warranty. Even if they did the costs would be between twice to ten times the costs of a new computer considered at Walmart a computer can be had for only $249 (including laptops). So I really don't know in your situation where you are or how you can / can't something to you and from whom.
 
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