- Jul 28, 2013
- 4
- 0
- 10,510
So here's the full story: I downloaded some software called "DriverMax" which is supposed to find out of date drivers and install them for you. After running the software and installing/rebooting my DVD Writer (Toshiba-Samsung SH-2SSSL) is no longer recognized in Explorer.
I've found the latest firmware from the OEM, but when I try to install I get the error message:
"Can't Find Suitable Drive for F/W"
I've since added an external DVD Writer via USB to bypass this but I'd really like to have my internal drive up and running again. I've checked the internal cables, unplugged, and plugged them all in. Jumper on the Drive is set to Master and attached to the Master ribbon cable. I thought there was a way to manually add a Disc Drive via the Disk Management Console, but I could be wrong.
Troubleshooting steps taken so far:
-Found OEM Driver ("Can't Find Suitable Drive for F/W")
-Uninstalled all CD/DVD Drivers via Device Manager and reinstalled via "Scan for Hardware changes"
-Disabled/ Enabled all CD/DVD Drivers via Device Manager
-Unplugged and plugged in all CD/DVD Drive Connectors
-Tray still opens when eject button is hit, but does not show up in explorer/Disk manager
-Switched back to a restore point before installation of "DriverMax" took place (no change)
The following Devices are listed in Device Manager:
1-ARGZ OHI7SH6N05Y CdRom Device
2-RCFINIT FK5AROL ATA Device
3-TSSTcorp CDDVDW SE-208DB USB Device (I know this is my external burner)
A note on the side:
I have 2 vitual disc drives via Demonoid software which I believe that is the first Device listed above.
Here's my DxDiag info:
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7642
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 2918MB used, 13462MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
If there is any more information I need to provide please let me know, this has been bugging me for quite a while now.
I've found the latest firmware from the OEM, but when I try to install I get the error message:
"Can't Find Suitable Drive for F/W"
I've since added an external DVD Writer via USB to bypass this but I'd really like to have my internal drive up and running again. I've checked the internal cables, unplugged, and plugged them all in. Jumper on the Drive is set to Master and attached to the Master ribbon cable. I thought there was a way to manually add a Disc Drive via the Disk Management Console, but I could be wrong.
Troubleshooting steps taken so far:
-Found OEM Driver ("Can't Find Suitable Drive for F/W")
-Uninstalled all CD/DVD Drivers via Device Manager and reinstalled via "Scan for Hardware changes"
-Disabled/ Enabled all CD/DVD Drivers via Device Manager
-Unplugged and plugged in all CD/DVD Drive Connectors
-Tray still opens when eject button is hit, but does not show up in explorer/Disk manager
-Switched back to a restore point before installation of "DriverMax" took place (no change)
The following Devices are listed in Device Manager:
1-ARGZ OHI7SH6N05Y CdRom Device
2-RCFINIT FK5AROL ATA Device
3-TSSTcorp CDDVDW SE-208DB USB Device (I know this is my external burner)
A note on the side:
I have 2 vitual disc drives via Demonoid software which I believe that is the first Device listed above.
Here's my DxDiag info:
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7642
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 2918MB used, 13462MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
If there is any more information I need to provide please let me know, this has been bugging me for quite a while now.
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