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New Router but Slower Wifi Speeds?! please help!

Last response: in Wireless Networking
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July 28, 2013 4:54:33 PM

Just upgraded from from a 6 year old Linksys to the Netgear RT-N66U. Everything works fine and our Download speeds are a lot higher now on the desktop PC (mine in my room) but the problem is with our phones and tablets. While speedtest shows that our DL and UL speeds are perfectly fine, when we browse the internet it TAKES FOREVER to load. With our old wireless router the pages loaded almost instantly, now it takes anywhere from10-15 seconds to load a single page. Any help would be appreciated. (we have a 50MB/s connection btw from cox cable)
July 28, 2013 7:07:24 PM

Are you using WPA2 with aes or tkip encryption? most N routers require that to get full speed ( it's in the specs as a requiremebt to force ppl to use security features )
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July 28, 2013 8:11:12 PM

Hard Line said:
Are you using WPA2 with aes or tkip encryption? most N routers require that to get full speed ( it's in the specs as a requiremebt to force ppl to use security features )


Yes, the router is currently set to WPA2 with AES, I have tried everything I can think of. The connection to my desktop (wireless) is perfect (in the attic) but for whatever reason on phones or tablets there is insane amounts of packet loss. Takes forever to load a single page while browsing the internet.
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July 29, 2013 6:01:05 AM

am102392 said:
Hard Line said:
Are you using WPA2 with aes or tkip encryption? most N routers require that to get full speed ( it's in the specs as a requiremebt to force ppl to use security features )


Yes, the router is currently set to WPA2 with AES, I have tried everything I can think of. The connection to my desktop (wireless) is perfect (in the attic) but for whatever reason on phones or tablets there is insane amounts of packet loss. Takes forever to load a single page while browsing the internet.



I am guessing this is a dual band router.. switch to 24 ghz radio and see how the phones etc perform at that frequency. ( we are troubleshooting whether it is a radio issue, or perhaps interference etc )


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July 29, 2013 11:09:37 AM

Hard Line said:
am102392 said:
Hard Line said:
Are you using WPA2 with aes or tkip encryption? most N routers require that to get full speed ( it's in the specs as a requiremebt to force ppl to use security features )


Yes, the router is currently set to WPA2 with AES, I have tried everything I can think of. The connection to my desktop (wireless) is perfect (in the attic) but for whatever reason on phones or tablets there is insane amounts of packet loss. Takes forever to load a single page while browsing the internet.



I am guessing this is a dual band router.. switch to 24 ghz radio and see how the phones etc perform at that frequency. ( we are troubleshooting whether it is a radio issue, or perhaps interference etc )



They perform the same on both frequencies. I've tried switching channels as well but iy has no effect. The new router is in the exacf same spot as the old one as well.
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July 29, 2013 12:50:39 PM

try switching encryption to tkip instead of aes lets see if that makes a difference. Also do you have a smartphone? I ask because you can get the free app wifi analyzer. We can use that to look for interference from other wifi in the area and can compare signal strength between both routers ( set up side by side and 1 at a time)
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July 29, 2013 1:05:20 PM

Hard Line said:
try switching encryption to tkip instead of aes lets see if that makes a difference. Also do you have a smartphone? I ask because you can get the free app wifi analyzer. We can use that to look for interference from other wifi in the area and can compare signal strength between both routers ( set up side by side and 1 at a time)


Switching to tkip didn't make a difference, the signal strength is also very strong, even wen I run speedtest I get low ping and high DL/UL speeds. Most frustrating thing I have ever encountered, there seems to be no answer.
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July 29, 2013 1:58:54 PM

This is quite strange. Would you mind telling me your old router and the new one? perhaps the new one is a lower end model compared to the older one which may have been higher end? I can research and figure it out. the higher end routers have faster processors in them. I have 2 routers myself. dgl-4500 gamerlounge and while fast, has limited range for my house. so I ran 100FT ethernet through garage and basement to the other side and added another router conencted both routers at gigabit ethernet and it solved signal issue ( obviously ) though I did find that the newer router loaded pages quicker than the gamerlounge for some reason.
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July 29, 2013 2:31:15 PM

Hard Line said:
This is quite strange. Would you mind telling me your old router and the new one? perhaps the new one is a lower end model compared to the older one which may have been higher end? I can research and figure it out. the higher end routers have faster processors in them. I have 2 routers myself. dgl-4500 gamerlounge and while fast, has limited range for my house. so I ran 100FT ethernet through garage and basement to the other side and added another router conencted both routers at gigabit ethernet and it solved signal issue ( obviously ) though I did find that the newer router loaded pages quicker than the gamerlounge for some reason.


Current router is the asus rt-n66u, the one we replaced was a lynksys wrt54gl. Tjanks again for the help
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July 29, 2013 3:20:53 PM

ok it is a decent router. so lets try a few things. 1st how are the speeds when the problem devices are right next to the router? Do they exhibit the same issue? Have you updated the firmware on the router? often times there is a fix in the firmware. how are your speeds while accessing another computer on the network? what is the speed you are connecting to wirelessly?
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July 29, 2013 4:36:41 PM

Hard Line said:
ok it is a decent router. so lets try a few things. 1st how are the speeds when the problem devices are right next to the router? Do they exhibit the same issue? Have you updated the firmware on the router? often times there is a fix in the firmware. how are your speeds while accessing another computer on the network? what is the speed you are connecting to wirelessly?

The DL/UL speed while standing directly next to the router is the exact same as lets say 2 floors away ( around 15MB/s). However the internet itself is still "slow" or losing packets. I have updated the firmware to the latest edition and I do not experience any packet loss on my 2 desktops that are on wireless and my laptop. Just on the tablets and smart phones.
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July 29, 2013 5:55:34 PM

ok have you tried performing a hard reset on the tablet? or one of the devices with an issue? it would help see if it's an odd issue with configuration on the devices. ( it sounds like all devices that are having an issue are android.)
am I correct?
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