Sound Card Issue

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omgShiny

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Jul 29, 2013
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10,510
Hi.
(Back story: I purchased this headset a Logitech G930 Headset. When I plugged the headset in, I would get no sound from my computer, the speaker icon had an X over it.)

Problem: I thought that buying a new sound card would solve the issue. I bought this sound card:
http://www.canadacomputers.com/product_info.php?cPath=40&item_id=047993
This website says that it supports Windows 7. But in the manual it says it supports Windows XP and Vista.

I the sound card in my computer, and I disabled my on-board sound card. I tried to put in the CD that comes with the sound card but it does not work. I installed the driver online, and in the device manager it says my xonar asus sound card works, and is up to date. However I am not receieving any sound, and my sound icon says: No Audio Output Device is installed. Any help would be appreciated.

Thanks in advance.
:(
 
Solution
mauller07
try another pci port on your motherboard, also give the ports a quick vacume off or a spray with some compressed air to make sure they are not dirty.
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omgShiny

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Jul 29, 2013
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Hi! Thank you for your reply! I downloaded these, I restarted my computer, but It still says that no audio output has been installed. :(
 
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omgShiny

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Jul 29, 2013
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Okay, I will try this. I have one question, when I turn my computer on it goes to a black screen and doesn't turn on. I have to reboot 3-5 times before it starts loading windows. This started happening ever since I put in the sound card. Do you know why? Thank you so much for answering my questions.
 
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mauller07

mauller07

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Mar 28, 2010
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it sounds like it could be a faulty sound card, is the card itself new?

something you could try is to clear the cmos with the soundcard in the machine and then start the pc, could be the bios not liking the cmos settings with the card installed.
 
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omgShiny

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Jul 29, 2013
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Yes the sound card is new.
http://www.canadacomputers.com/product_info.php?cPath=40&item_id=047993
It says it supports windows 7 on the site, but on the box it only says Windows Vista and Windows XP. How do I clear the cmos? What is the cmos? I'm very new to computers. Sorry. Thanks for all your help.
 
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omgShiny

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Jul 29, 2013
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One more thing, when right click on the Sound icon, and click Playback devices there are 4 tabs. When I click the 2nd one, Recording, my computer starts ticking like a time bomb. It's really strange. When I close it, the sound goes away.
 
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gamerk316

gamerk316

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Jul 8, 2008
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Odd; sounds like the relays on the card are flipping...Might be a hardware problem in that case.

And FYI, the DSX fully supports Win7/8. Documentation probably hasn't been updated since the card released.

First thing to do: Check the Windows Control Panel -> Sounds tab and check to see if the ASUS card is even detected. [If no drivers are installed, it will be detected as a C-Media card instead]. Might just be Windows not selecting the right output device...
 
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omgShiny

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Jul 29, 2013
11
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10,510


Thank you very much, very informative. I went to device manager, and it was listed there.
http://i.imgur.com/nuAuTNT.png
And I also have a mini icon on my taskbar that says Xonar DSX Audio Center, so I assume my computer is picking up something.
Thanks again for your help.
 
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