RMA a WD Black or refund for a Seagate Barracuda?

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ohioutod

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Jul 30, 2013
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Hey all --

I recently put together my first-ever homebuild, and things were going great until Windows gave me a hard disk error on my WD 1tb (Western Digital WD Black WD1002FAEX 1TB 7200 RPM) after two days of use. Luckily I have Windows, drivers, and all important apps installed on an SSD. I downloaded some diagnostic software from WD's website and ran a Quick SMART test which showed a failure in Raw Read Error Rate -- value of 1. I understand this is pretty much a death knell?

I ordered the drive from Newegg and was unhappy with the way it was packaged when it arrived -- a bare drive wrapped in bubble wrap, in a too-large box. I went on this morning and was prepared to RMA the drive, but then saw this. The Seagate 2tb is only $10 more than I paid for the WD, comes in retail packaging which may better protect the drive, has significantly more reviews than the WD I purchased, and seems to have much fewer reports of DOAs.

I do not have time to deal with multiple DOAs due to poor Newegg handling/shipping and am optimistic the retail packaging may solve that problem. Which is the better option? Or is there a third, even better option?

Thanks in advance for the help you give to this homebuilding newb.
 
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Seagate is fine, a four star product. I have used their drives for a few years and out of five drives, I have had one failure and it was mostly my fault. I will say that the Seagate will only have a two year warranty, whereas the WD Black has five years. I don't know about WD, but Seagate was little dodgy when I tried to make good on a warranty. They insisted on the drive being shipped in an anti-static bag (perfectly normal) and secured with a special cardboard container designed for shipping hard drives, which I had thrown away. I ended up fixing the drive my self, so I didn't send it in. Retail drives are supposed to be shipped in the original retail packaging, so keep it if you decide on the Seagate.
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gbryan101

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May 28, 2013
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Seagate is fine, a four star product. I have used their drives for a few years and out of five drives, I have had one failure and it was mostly my fault. I will say that the Seagate will only have a two year warranty, whereas the WD Black has five years. I don't know about WD, but Seagate was little dodgy when I tried to make good on a warranty. They insisted on the drive being shipped in an anti-static bag (perfectly normal) and secured with a special cardboard container designed for shipping hard drives, which I had thrown away. I ended up fixing the drive my self, so I didn't send it in. Retail drives are supposed to be shipped in the original retail packaging, so keep it if you decide on the Seagate.
 
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oczdude8

Distinguished
Oct 18, 2009
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Best option is to send your WD black back to newegg, and get a new one from them. You don't have to RMA it since you recently purchased it. This will save you a couple weeks of waiting.

In terms of reliability, WD and Seagate are similar. Just ask newegg to package it properly.

Also as someone said, WD black has 5 year warranty compared to 2 or 3 years from Seagate.
 
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