Brand new system/components but no video

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SoccerMummy

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Jul 14, 2013
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I recently purchased a bunch of new components/parts to build a new computer off of Newegg, but I can't seem to get any video. All I get is just a black screen like the monitor is turned on, but it's not getting a signal (light on monitor is yellow for standby?)

Parts are as listed:
SSD - http://www.newegg.com/Product/Product.aspx?Item=N82E16820147192
Case - http://www.newegg.com/Product/Product.aspx?Item=N82E16811147169
Videocard - http://www.newegg.com/Product/Product.aspx?Item=N82E16814127699
Motherboard - http://www.newegg.com/Product/Product.aspx?Item=N82E16813130665
Processor - http://www.newegg.com/Product/Product.aspx?Item=N82E16819116782
PSU - http://www.newegg.com/Product/Product.aspx?Item=N82E16817182133
RAM - http://www.newegg.com/Product/Product.aspx?Item=N82E16820148661

Here is a summary of the problem:
When I turn the power on the computer just sits and runs. It doesn't make any noises, and it doesn't turn itself off. It did try to boot from the DVD once (to try and install windows for the first time) but I haven't had it plugged in since.

Information and results:

I've run through the entire walk through that's been written up by shortstuff_mt (here), but I still haven't had any luck so I figured I'd post something.

- The machine will power up so fans will start spinning and lights will come on the motherboard.
- I have the on-board speaker plugged in but it doesn't make any beeping noises (I've booted without any RAM and it did beep at me, so I know the speaker works)
- I only have one stick of RAM (8GB) but I've tried it in every slot
- The motherboard is securely screwed down to the case
- The PSU has been tried on my current computer and it ran just fine
- My current video card computer has been tried in my NEW computer and I still can't get a picture, so the video card shouldn't be the problem
- I have tried multiple monitors but that doesn't seem to make a difference either
- I have tried the video plug in on the motherboard as well as the video card but neither makes a difference
- I have tried the video card in different expansion slots too

Thoughts:
- Do I need a processor with integrated graphics?
- I don't even have Windows installed on it yet but do I need it to get a new video card running?
- Did I accidentally buy a component that for some reason isn't compatible with the rest?

Thank you for any help that you're willing to give.
 
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jorda13456

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Feb 22, 2012
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Is your CPU correctly positioned and no pins are damaged ?
That was at least my issue was the cpu and for most it is. Very heart ticking when building and waiting for the POST.

Hope you get it solved
 
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mc962

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Jul 18, 2013
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i think the board should have some sort of debugging led, try checking for any issues there

when you say securely screwed down to the case, i assume you mean with motherboard standoffs?

Might as well double check part compatability again

maybe your motherboard can't detect it until you do a bios update?

try 2 sticks of cheap ram to experiment, or experiment with different ram than crucial?

Probably not the best solution at this point, but a 3570k (and probably non k) can be bought for about $10 more than the price for that processor you picked. Would be faster and have integrated graphics to test to see if its just the graphic card's problem. could try returning the one you have and getting a new one with integrated graphics
 
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SoccerMummy

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I've tried both the VGA on the motherboard as well as connecting the monitor to the video card. I've even gone as far as trying HDMI on both, but nothing has worked.

As far as a bios sticker, I can't seem to find one.
 
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SoccerMummy

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I do have it screwed into the standoffs. They are built in, so I have no option but to screw it into them.

In terms of LEDs, only 4 light up on the motherboard and they are labeled phase 1, phase 2, phase 3, and phase 4. The manual states that they show the reliability of the power supply to the processor.

I should also mention that when I turned it on for the first time I did smell a little something. It did cross my mind that it smelled like a burning smell, but it could also have been the smell that comes with new equipment being used for the first time (like the thermal paste that's attached to fan being melted for the first time)?

The RAM (2 x 4GB) in my current computer should be compatible, so I can try those and see if they make any difference.

I'm not sure what to do about the bios (whether it's a good version or not) if I can't see what I'm doing.

Personally right now I'm leaning towards either RMAing the processor or the motherboard, but it's just a matter of narrowing it down to the right one.

EDIT: Looking at compatibility on the MSI website it looks like i5-3350P should be acceptable (link)
 
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mc962

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Do you have an idea where the smell was coming from? Might help narrow it down if you knew which part could have burnt or, like you say, if it was just thermal compound breaking in. Out of curiosity, what type did you use? Maybe you spilled some somewhere and it is conductive?



I think he said that processor has no integrated graphics, would it not just fail to display if the gpu wasnt in there? or maybe i misunderstood what you meant

In regards to the bios, maybe it would say the version, either on the manual or somewhere on the board? or could just call MSI and ask which version its likely to be. On some ASUS boards at least, they have some sort of usb flash option where you can take a usb with the bios version you want and plug it into the usb port and you can update it without it being on i believe. i dont know if the MSI board has that option


in regards to RMA..i dont know what the policy is for returns, but could you not just return both to them and say they were DOA? Might be an alternative if you cant narrow it down. Or you could try finding a spare motherboard somewhere

 
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SoccerMummy

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The thermal paste came already attached/applied to the heat sink.

I'm thinking I might RMA the processor first and if that doesn't fix the problem then I'll RMA the motherboard, but I'd prefer to rule out any possibilities if I can just to save the time and the hassle.
 
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SoccerMummy

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UPDATE:

I have tried everything that I had before but with a different motherboard and I get the same result. The machine boots but I get no picture and then it shuts itself off after a 5-10 seconds, and no beeps/beeping from the speaker.

The only thing I can think of that would be a problem would be the processor. Do you guys agree or disagree with that thought process?
 
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mc962

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Jul 18, 2013
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well, you tried your psu, that was fine, you used a different mobo, you have tried different types of ram, i assume that your cpu cooler is working properly and that you put a proper amount of thermal compound on, i think we eliminated all the core components aside from the cpu. i dont suppose you would be willing to try that bit in a different computer?
 
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SoccerMummy

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Jul 14, 2013
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I don't have a different computer to try the CPU with, but isn't trying it with a different motherboard kind of the same thing?
 
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SoccerMummy

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Jul 14, 2013
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I finally got everything to work with the new/RMAed motherboard just by unplugging everything and hooking it back up.

Now that I've got Windows installed the video card is acting up. I'm getting a lot of green artifacts/pixels (there are a few red and blue ones too) that only appear on parts of the screen that aren't moving. In other words, I'm getting red/green/blue pixels that show up on the background but if I were to play a video in the same spot the pixels would disappear.

I have two different monitors and they show up on both. I've read somewhere that it might be a power issue, but a 750W PSU should be able to handle just the one video card (and 3 HDD and 1 SSD), right?

Considering the last problem was solved by RMA'ing the motherboard, I'm leaning towards RMA'ing the video card too.

As always, any suggestions or help are greatly appreciated.
 
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