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Mouse and Keyboard work in Bios, wont work in Windows

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July 30, 2013 4:15:10 PM

I know this may sound like many of the other posts about this problem, but I think Ive isolated the problem. I recently bought a new custom computer with windows 7 pro. For some reason i re-installed windows 7 just to make sure and now the mouse/keyboard will work in BIOS, but not in windows. Ive spent hours looking at solutions, and I can assure you no bios altering is needed regarding USB configuration etc... I think it has to do with an unknown device that has cropped up in the device manager, and it seems that when I uninstall it within safe mode and restart into windows normally, the mouse and kb work fine. BUT when I look in device manager in windows the same unknown device is still there. I cant seem to permanently uninstall it. Furthermore I dont know what it is; I cant see a DEV or VEN code.

Anyone had this sort of problem before? I know it has to to with this unknown device because through uninstalling it ive gotten the mouse & kb to work.

Just as a further note, it seems that when I get to the stage where ive temporarily uninstalled these unknown devices, windows always seems to be installing the devices, which takes a few minutes each time.

Also if this helps Ive got an ASUS H87I-PLUS Motherboard

More about : mouse keyboard work bios wont work windows

July 30, 2013 4:34:29 PM

if you are in safemode try downloading and installing updated drivers for mouse and keyboard
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July 30, 2013 5:51:24 PM

Use the standard USB 1.1/2.0 ports instead of the USB 3.0 ports, which are attached to 3rd party chips, for your input devices.
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April 10, 2014 10:27:43 AM

SOLUTION YOU WOULDN'T EVEN CONSIDERED IN A MILLION YEARS, BUT IT WORKS PERFECTLY!

This same problem got me crazy while i was installing Window 7 at a new 4TB HDD. If I had a gun on hand, I probably would have shot someone just to feel a little bit better. I was so frustrated I have tried everything and anything that you could possibly imagine, plunging & unplugging million times, setting BIOS USB legacy "ON" / "OFF" million times, restarting the computer two million times, updating BIOS, using PS2 mouse / keyboard, using brand new mouse and keyboard, re-installing Window. THEY ALL FAIL!

I read every forum that I could possibility find on the internet, same suggestions over and over again, some even go extra length to remotely control their PC and change or delete some software setting or coding, so complex that I don't even know what they are doing, I doubt if they do either. And somehow after hours of reading those forum, NO ONE - I MEAN NO ONE ON THIS PLANET EARTH could possibly answer this seemingly simple enough question directly, just for the malfunction of a little mouse and a keyboard. (which may be the simplest component on a desktop except for the little CPU fan or LED light i guess:)  Not even those computer geeks or IT engineering, everybody just "Guess", guessing what the problem was and making suggestions.

This so often asked question found on the internet and no one have ever solved it and gave a directly answer ?
I don't even need an explanation, just a solution to this stupid problem, still but i can't find one!

Frustrated enough, I stared at the light of the mother board which was still on while I had already given up and switched off the computer. Something suddenly hit my mind, an idea, a strange idea that probably not even making any sense to anybody, but it came up. " What if I turn off the POWER of the power adapter as well, wait until the light of the mother board goes out and restart to see what happen? But lets be honest, it doesn't matter right? What difference does that make between keeping the adapter power on or off with the malfunction USB port or mouse or keyboard ? On top of that, it wasn't even a hardware problem anyway, those mouse and keyboard just work perfectly fine with other laptops or desktop except this stupid one ! As the title already said "Mouse and Keyboard work in Bios, wont work in Windows" The malfunction must has everything to do with bugs of window or software or BIOS or anything beside this ! "

Well, it doesn't cost me anything to try, fxxk it, lets do it ! At that time, the installation process of Window 7 was almost completed except the last step - entering the key. But you know, after (but not before) the stupid BIOS screen, when it hit the Window screen, everything stopped working, every time, every single time BUT NOT THIS TIME. Holy cow ! What the heck is going on ? After all those logical and reasonable trials suggested by everyone, it all came down to THIS ONE ? Are you kidding me ? Trust me, both the mouse and keyboard did not work during million times of trial and it worked right away after this one. I was like discovering the ultimate formula to cue Cancel you know. It is just amazing!

Frankly speaking, I just have basic PC knowledge and I don't know why this works or how this works, BUT IT WORKS! My "guess" is: the power adapter and the mother board seems to have some sort of voltage or current problem which makes the USB ports not working with any USB devices. Power supply is fine, but those device just do not work properly, maybe the current is too large or something which interfere with the programs or common softwares which pre-installed at Window for basic components like mouse or keyboard to work. Another guess is: the mother board seems to have some kind of memory of something, once those mouse and keyboard malfunction for the first time, it doesn't matter how many time you plug or unplug them, the problem just stay put. I noticed that the light of the keyboard is still on after the Window screen, and one time, i continuously pressing the "Cabs" button again and again during those switching screen to see when it failed. After the Window screen started, the Cabs LED light just been switched on in time and doesn't go off. After I unplug the keyboard and plug in again, the Cabs LED light still on as if I haven't unplug it, time and time again. Logically it should have turned off after I unplugged and plugged in again, maybe just the "Num" LED light on but not the "Cabs" LED light, is as if there is a memory of the same error somewhere saved within the desktop.

There you go, THIS IS IT ! THIS IS THE ANSWER ! If you do enjoy this story, I know you are pretty messed up and frustrated by this problem too. That's why I am here right now, just to release the pain and also help any one who is tortured by this stupid problem and looking for AN ANWER.

If some IT or computer genius could tell me what is really happening underneath, I would be very much appreciated!

Sincerely,
Little Joey from Hong Kong
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April 19, 2014 2:17:36 PM

Thanks Little Joey from Hong Kong.

My dad's laptop keyboard stopped working in Windows 7. It still worked in the BIOS but not when I booted the windows install disk. I shut the laptop down, disconnected the power cable and battery and held the power button down for ~10 seconds. When I reconnected everything the keyboard now works. Damn trons.

-phil
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June 13, 2014 11:15:48 PM

damo_2506 said:
I know this may sound like many of the other posts about this problem, but I think Ive isolated the problem. I recently bought a new custom computer with windows 7 pro. For some reason i re-installed windows 7 just to make sure and now the mouse/keyboard will work in BIOS, but not in windows. Ive spent hours looking at solutions, and I can assure you no bios altering is needed regarding USB configuration etc... I think it has to do with an unknown device that has cropped up in the device manager, and it seems that when I uninstall it within safe mode and restart into windows normally, the mouse and kb work fine. BUT when I look in device manager in windows the same unknown device is still there. I cant seem to permanently uninstall it. Furthermore I dont know what it is; I cant see a DEV or VEN code.

Anyone had this sort of problem before? I know it has to to with this unknown device because through uninstalling it ive gotten the mouse & kb to work.

Just as a further note, it seems that when I get to the stage where ive temporarily uninstalled these unknown devices, windows always seems to be installing the devices, which takes a few minutes each time.

Also if this helps Ive got an ASUS H87I-PLUS Motherboard


Hi there damo
had the same problem as you, with the same motherboard.as you. Tried Little Joey from Hong Kongs advice, didn't work. Then went into safe mode, control panel, user accounts & there I removed my password (when Windows was booting up, I had to enter my password, which couldn't be done because of my keyboard, wireless AND cord not wanting to work). After that, the whole start screen scenario was bypassed & mouse & keyboard are operating.
Also revert your bios settings to basic configuration? I had Windows downloads also trying to install, & every time I rebooted because of the password not being able to to be entered, the whole download operation would start again.But when the start screen was bypassed, all the uploads were uploaded, computer restarted & I haven't had issues since. Even had issues with AMDA00 drivers resolved.
This worked for me, hope it works for you
essbee
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