connection randomly cuts off

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amegaara

Honorable
Jul 31, 2013
2
0
10,510
ok i have been having this problem for quite some time and im getting tired of it

my problem is that whenever i browse the internet sometimes the connection just drops and i cant do anything my brother on the other hand (who is using the same connection) can connect and browse the internet however he wants im using a laptop i have tried to connect wirelessly and with a cable but both give the same result and sometimes it takes so long that i have to connect to the internet with a proxy to get it working (btw i have never had the internet drop while using the proxy) i am using hotspot shield and sometimes when the connection drops i can still chat with people on steam which is weird

i have a Dell inspiron n5010 laptop

and here is the ipconfig/all file
Windows IP Configuration

Host Name . . . . . . . . . . . . : Ameen-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter
Physical Address. . . . . . . . . : 00-FF-DD-9B-9B-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-F1-A1-9F-2E-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : 70-F1-A1-9F-2E-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : A4-BA-DB-C7-45-E7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f972:922b:18b2:9a94%19(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 31, 2013 7:29:49 AM
Lease Expires . . . . . . . . . . : Thursday, August 01, 2013 9:04:42 AM
Default Gateway . . . . . . . . . : fe80::e96:bfff:fe3c:e1d9%19
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 228899547
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-ED-0A-33-70-F1-A1-9F-2E-99
DNS Servers . . . . . . . . . . . : fe80::e96:bfff:fe3c:e1d9%19
192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-19-CC-6B-A8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::19cc:6ba8(Preferred)
Link-local IPv6 Address . . . . . : fe80::50d2:13b1:54f0:b65b%22(Preferred)
IPv4 Address. . . . . . . . . . . : 25.204.107.168(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Friday, July 26, 2013 7:45:11 PM
Lease Expires . . . . . . . . . . : Saturday, July 26, 2014 7:47:36 PM
Default Gateway . . . . . . . . . : 2620:9b::1900:1
25.0.0.1
DHCP Server . . . . . . . . . . . : 25.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 578451885
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-ED-0A-33-70-F1-A1-9F-2E-99
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{83450C0E-8283-4FB3-8937-632E6B86E854}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2852:39f3:3f57:fefa(Preferred)
Link-local IPv6 Address . . . . . : fe80::2852:39f3:3f57:fefa%10(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{9B11C238-396E-4B1B-A2F1-CD082D95A99C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DD9B9BB9-5E61-4362-B02B-F350474A0FBF}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A727809D-4130-4AE7-9DAF-DF43C9A5C14D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{AAAE0C96-84A3-4BDC-A405-85079F182134}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 
Solution
S


If you are with AT&T or Bell, yes you will get a router/modem combo that comes with the internet package, but it doesn't help if i don't know the model number.

And again, i cant really help you diagnose your issue until you can...
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S

SolianHelix

Honorable
Aug 1, 2013
21
0
10,540

You mentioned steam so i'm going to assume you play video games. If you are trying to game, and your brother is on the internet surfing normally, you WILL experience lag. If your router does not have a QoS engine, it will prioritize your brothers traffic over yours. Using a proxy will only get you so far, and if you really want to fix the issue i would look towards your router.

What model of router do you have? Can you give me the specs on what internet package you also have?
 
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A

amegaara

Honorable
Jul 31, 2013
2
0
10,510
actually the router comes with the internet plan and it has the telecom company's logo on it i don't think i can know the brand from the outside but anyways what i was talking about was not lag or gaming issue i just mentioned steam because i could connect to it while i couldnt connect to any other website my problem is that at random intervals my internet connection would just drop completely for 1-5 minutes and sometimes longer which makes me unable to connect to any website while my brother can surf the web
 
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S

SolianHelix

Honorable
Aug 1, 2013
21
0
10,540


If you are with AT&T or Bell, yes you will get a router/modem combo that comes with the internet package, but it doesn't help if i don't know the model number.

And again, i cant really help you diagnose your issue until you can get me more info. What happens to the router when you lose connection? Are there any specific lights flashing? Any of them go out completely or change color? If you have a seperate modem, what do those lights say?

Every little detail you can give me will help
 
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