Acer Laptop won't load

minilea

Honorable
Jul 31, 2013
2
0
10,510
Hi, I have an acer laptop which has windows 7, I click the power button, it loads the "Acer" logo and then goes to a blank grey screen and nothing happens.

I would just wipe the whole thing but I have photos on the laptop that I want to keep. Are you able to help me please????

:)