Laptop freezes/shutdowns when GPU reaches about 50C degrees

xpavelos · Aug 1, 2013

Hello,

First of all - sorry for my English.

So, at the time I bought this laptop I've had no problems with it. I could play all the latest and very demanding games, such as Skyrim, The Witcher 2. I could play anything on high details and there were no overheating problems.

About 2-3 months ago for the first time my laptop had frozen and few seconds later some strange noise came out. So I just shut it down and waited 1 minute before I turned it on again. I could use computer normally again (at the time I didn't play games - I was just surfing the Internet), but the problem happened again and again. Sometimes screen was black, sometimes it was frozen, but always when it stopped working I could hear that strange noise and it comes out of speakers.

After my inspection I've found out it happens when GPU is around 50C degrees.

So the laptop freezes/shutdown with noise when GPU temperature goes just a little bit above 50. It happens all the time, I've done lots of things to try eliminate the problem, sadly without success. So, here is a list of things I've done (I've done more than this, just can't remember all):

-> I did HDD and RAM tests.
-> I've checked temperatures and I found out that it happens when GPU temperature reaches 50C degrees. This looks very strange to me, because I know that the safe temperature for GPU is up to 90C degrees.
-> I have changed thermal paste on CPU and GPU, I have cleaned all dust. Temperature was about 3C lower in idle, but the problem is still happening.
-> I have installed different Windows (Win7 to Win8)
-> I have tried few different graphic drivers.

Some additional info:
-> Laptop has never been overclocked.
-> Laptop has been treated very well whole its life

- no throwing, no shakes, no water adventures and no accidents at all have occured.
-> When Windows is loaded GPU temperature is 28-30C degrees, which I think is good. When surfing the internet - really depends on what I do - at the time I am writing this its 32C. When watching Youtube - around 37.
-> My laptop has TURBO BOOST option, which forces fan to work with 100% speed. I turn it on all the time when I use computer.
-> Laptop is about 1 year and 4 months old.
-> I've lost my warranty

I have 3 suspicions:
1. The GPU is damaged.
2. There may be a problem with power supply.
3. RAM - dual channels should have the same pairs of RAM. I have 14 GB which means that one pair is not equal - it is: 4GB and 4GB, 4GB and 2GB. Do you think it can cause potential problems?

My laptop specs:
Name: MSI GT780DXR
Processor: Intel Core i7-2670QM
Graphic card: NVIDIA GTX570M 1,5 GB GDDR5
RAM: 14GB
HDD: 2*500GB in RAID0, 7200RPM

I hope you can help me. Again, sorry for my English and thanks in advance.

fluxworld · Aug 1, 2013

Seems Like you have a overheating problem. There is probably somthing wrong with the graphics card. you should return it or buy a new one

MC_K7 · Aug 1, 2013

Don't worry, your English is excellent (not my first language either by the way).

Seems like you already tried pretty much everything. Just like you I'm a little clueless, a GPU shouldn't freeze at 50C, that's a pretty low temp for a laptop. GPU could be defective. It's also possible you're getting a bad reading, maybe the temps are really higher than this. Did you try with different software to monitor the temps? But if it's a bad sensor inside the card, you'll always get a bad reading anyway.

Of course with everything you already tried, I guess your BIOS and all firmwares (including GPU and HDD) are up-to-date?

Since it's a high end laptop, I would have expected the warranty to be longer than 1 year. Not sure what you mean by "I've lost my warranty", you mean you voided it? Or was it only a 1-year warranty? In any case, the next course of action would probably be to replace the GPU but if it's out of warranty it kind of complicate things.

xpavelos · Aug 1, 2013

fluxworld :

I don't think it is overheating problem since 50C-60C degrees is normal temperature when playing games and my laptop freezes at 51-53C. I know that GPU can still work at 80C. Sadly, I can't return it, because I have lost my warranty.

MC_K7 · Aug 1, 2013

xpavelos :

As I said, it could also be a bad reading, how can you tell for sure it's really 50C? I think that under load this card should get hotter. I've seen some laptops with powerful GPU and they idle at 50C and get to 80C under load. This is why your temps seem too good to be true. As I suggested, did you try other software to monitor the temps? Unfortunately if it's a bad sensor inside the GPU you'll always get a false reading.

xpavelos · Aug 1, 2013

It's also possible you're getting a bad reading, maybe the temps are really higher than this. Did you try with different software to monitor the temps? But if it's a bad sensor inside the card, you'll always get a bad reading anyway.

I've tried different software and temperature is the same. I've cleaned all dust and changed thermal paste to eliminate overheat problem. Air that comes out of vents is actually quite cold, so I would exclude bad reading issue, but I will consider it in my further research.

I guess your BIOS and all firmwares (including GPU and HDD) are up-to-date?

Everything besides BIOS is up to date. I will upgrade it.

Since it's a high end laptop, I would have expected the warranty to be longer than 1 year. Not sure what you mean by "I've lost my warranty", you mean you voided it? Or was it only a 1-year warranty?

Warranty is for 2 years. I have my laptop about 1 year and 4 months, something like that, don't really remember exact day when I bought it. I've voided my warranty. Why I did that? It is a very long story, but to make it short - I've bought 2 laptops at once. This one for me and other one for my bro. My bro's lap stopped working, but it wasn't user's fault. I've sent it to MSI describing the problem (I think it was graphic card issue, which is the same model as my laptop has). I just want to point out that I've got experience with computers, and my ascertainment about damaged graphic card is not just a simple thought - I've made proper research, but I couldn't do much, cause of nature of problem. Anyway, I've sent it to Poland (I bought it there, because at the time those laptops were cheaper for about 80 pounds). I've got very bad experience with serviceman, I don't want to talk about what happened in this post, because its not the subject and as I said its a loooong story. In the end they have sent laptop back with no repair, saying it's user's fault (which is not). I didn't want to send other laptop there, because I believe someone could damage on purpose it as my brother's laptop was damaged, saying it's users fault. (I think they've damaged my bro's lap, because replacement of graphic card is very expensive, and people in Poland are able to do that). So I favour fixing it on my own...

Thanks for the interest in this topic. Thank you for your advices and your time, but still this problem is actual.

xpavelos · Aug 1, 2013

As I said, it could also be a bad reading, how can you tell for sure it's really 50C? I think that under load this card should get hotter. I've seen some laptops with powerful GPU and they idle at 50C and get to 80C under load. This is why your temps seem too good to be true. As I suggested, did you try other software to monitor the temps? Unfortunately if it's a bad sensor inside the GPU you'll always get a false reading.

Temperatures are pretty good because I have Turbo Boost option switched on (it forces a fan to work with 100% speed). I've tried different monitoring software (it pointed the same temperature).

Search

Laptop freezes/shutdowns when GPU reaches about 50C degrees

xpavelos

Honorable

fluxworld

Honorable

MC_K7

Distinguished

xpavelos

Honorable

MC_K7

Distinguished

xpavelos

Honorable

xpavelos

Honorable

TRENDING THREADS

Latest posts

Moderators online

Share this page