I installed it in my computer properly and connected it to my sata 3 ports that used to have my cd drive in it. It's recognized in the bios, on the computer and and in their software. The only trouble i'm having is with the migration software since its saying that its full, when in fact its empty since its brand new and Ive formatted it. In the magician software it's also saying it's empty. I called customer support but they they told me to call 1800seagate for hard drive issues, but they are closed since it's saturday.