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Dell Optiplex GX620 and PNY GeForce GT 620 Issue

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August 3, 2013 2:32:49 PM

I have an older Dell Optiplex GX620 with a Pentium 4. I recently purchased a new graphics card as the Intel Integrated Graphics did not have enough power. I purchased a PNY GeForce GT 620 card. When I tried to put the card in the PCI-Express slot, what I assume is, a resistor blocked the card from going in the slot completely as the graphics heatsink was in the way. I removed 3 of the 4 screws holding the heatsink in and pivoted it, this allowed the card the go into the slot. When I boot it though (I am running Ubuntu 12.04, which was running fine before with the integrated graphics) it goes through the initial BIOS loading screen, gives me the plain Ubuntu purple screen with no loading thing. Then the screen goes black and I get a "No Signal" message from my monitor. I have tried sort of taping the heatsink down, as I believed it to be overheating, but this did not help. I know that does sound a bit stupid though. Any ideas people have would be great.
August 3, 2013 9:01:09 PM

Have you tried removing new card, placing back everything and testing PC?
I am afraid that your heatsink has to be reseated.

Also, can you return your card for free?

I am familiar with your situation and can find card which can fit in very easy.
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August 3, 2013 9:09:52 PM

If I understand you correctly, your card's heat sync is only on with 1 screw because the heat sync is slightly pivoted on the remaining screw? If so, it isn't making proper contact with the GPU. The GPU is probably overheating and shutting down.
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August 3, 2013 9:30:35 PM

Kisianik said:
Have you tried removing new card, placing back everything and testing PC?
I am afraid that your heatsink has to be reseated.

Also, can you return your card for free?

I am familiar with your situation and can find card which can fit in very easy.


I removed my graphics card and it runs completely fine. It boots into Ubuntu absolutely fine. I cannot return the card, the store from which it was bought does not allow returns.
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August 3, 2013 9:34:17 PM

clutchc said:
If I understand you correctly, your card's heat sync is only on with 1 screw because the heat sync is slightly pivoted on the remaining screw? If so, it isn't making proper contact with the GPU. The GPU is probably overheating and shutting down.


I was thinking that as well, it didn't look like the heatsink and the card were making contact. I have removed the card and replaced the screws.
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August 3, 2013 9:44:16 PM

clutchc said:
If I understand you correctly, your card's heat sync is only on with 1 screw because the heat sync is slightly pivoted on the remaining screw? If so, it isn't making proper contact with the GPU. The GPU is probably overheating and shutting down.


You meant to say that CPU is overheating, not GPU!

De_n00bWOLF what is exactly your new card model, or provide link to this card.
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August 3, 2013 9:55:45 PM

Kisianik said:
clutchc said:
If I understand you correctly, your card's heat sync is only on with 1 screw because the heat sync is slightly pivoted on the remaining screw? If so, it isn't making proper contact with the GPU. The GPU is probably overheating and shutting down.


You meant to say that CPU is overheating, not GPU!

De_n00bWOLF what is exactly your new card model, or provide link to this card.


http://www3.pny.com/GT-620-1024MB-PCIe-P3187C523.aspx
That is the official page for the card on the PNY website.
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August 4, 2013 8:23:37 AM

Sorry, my fault, I think I confused myself and everyone.

Forget to ask, which form factor you have, identify from below:



I Think I understand your situation now, take a look at your motherboard, if you have Mini Tower



I circled possible culprits, is this correct?

Edit: This is part of heatsink which is touching transistors?



How much you have to rotate heatsink?
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August 4, 2013 11:32:50 AM

Kisianik said:
clutchc said:
If I understand you correctly, your card's heat sync is only on with 1 screw because the heat sync is slightly pivoted on the remaining screw? If so, it isn't making proper contact with the GPU. The GPU is probably overheating and shutting down.


You meant to say that CPU is overheating, not GPU!



No I didn't! We are talking about his gfx card, are we not?
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August 4, 2013 12:12:51 PM

Kisianik said:
Sorry, my fault, I think I confused myself and everyone.

Forget to ask, which form factor you have, identify from below:



I Think I understand your situation now, take a look at your motherboard, if you have Mini Tower



I circled possible culprits, is this correct?

Edit: This is part of heatsink which is touching transistors?



How much you have to rotate heatsink?


I have the Minitower, those are the exact two transistors that are in the way, and that is the part of the heatsink that is touching them. I had to pivot the heatsink about half to 3/4 of a centimetre.
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August 4, 2013 12:15:04 PM

clutchc said:
Kisianik said:
clutchc said:
If I understand you correctly, your card's heat sync is only on with 1 screw because the heat sync is slightly pivoted on the remaining screw? If so, it isn't making proper contact with the GPU. The GPU is probably overheating and shutting down.


You meant to say that CPU is overheating, not GPU!



No I didn't! We are talking about his gfx card, are we not?


Yes it is the GFx card.
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August 6, 2013 10:44:07 AM

So, does anyone have any ideas as to how to fix my problem?
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