Sign in with
Sign up | Sign in
Your question
Solved

Computer "shuts down and reboots" when playing some games.

Last response: in Components
Share
August 4, 2013 7:17:42 AM

I have my pc for a long time and just recently upgraded it (got new RAM and a graphics card) and after sometime my pc started randomly crashing as in shutting down and after 1-2 seconds comes back on. I took my pc to someone to see what the problem was and ended up with the same problem after sometime so I don't know where I should turn to so I decided to ask here for help.
a b U Graphics card
August 4, 2013 7:21:34 AM

It worked fine and then you added parts and it didn't? Take out the parts you added and try again. Post your system specs, before and after.
m
0
l
a c 225 U Graphics card
August 4, 2013 7:42:48 AM

CPU and GPU temps during OCCT runs ?

BSOD Error messages and STOP codes ?

Did you uninstall / reinstall GFX drivers ?

Checked BIOS settings for compliance with new RAM specs ?

Event Viewer messages ?

System Specs (incl PSU) ?
m
0
l
Related resources
a c 107 U Graphics card
August 4, 2013 7:44:06 AM

If this shut down results in a full system reboot, It may be the power supply not having enough power.

To rule things out you should use something like HWmon to ensure your temps are not too high and use bluescreenview to ensure these crashes are not just blue screen errors(new faulty parts can cause this).
m
0
l
August 4, 2013 7:57:20 AM

Egilbe , the thing is I added the parts and the wierd thing is that when I'm running some games it will cause it to crash and reboot, some examples of crashes are: Mortal: Online , Left 4 Dead 2 and Bioshock Infinite .

But games like The Binding of Isaac , Dark Souls and some other games I don't experience this problem.

To answer your question , I was told by the person that took look at my pc to try to run some games without the old RAM I had (2x 2 GB RAM) and with the one I bought (1x 4 GB RAM) and vice versa. I am currently testing with the 4 GB RAM and experienced a reboot while playing Mortal: Online, however when I removed the old 2x 2GB RAM I played that same game for around 1h - 1h and 30min and experienced no reboots.


System Specs:
(Before)
Graphics Card - Asus HD 5770 1 GB DDR3 (I don't have my old graphics card with me now and don't remenber it fully but I try my best)
RAM - 2x 2 GB RAM DDR3 (Can't remenber)
CPU - Intel Core i5 750 @ 2.67 GHz
Motherboard - Asus Motherboard P7P55D-E
PSU - NOX Urano II 630 W

(After)
Graphics Card - NVIDIA GeoForce GTX 660 Ti
RAM - Corsair Vengeance 4 GB
CPU - Intel Core i5 750 @ 2.67 GHz
Motherboard - Asus Motherboard P7P55D-E
PSU - NOX Urano II 630 W

(Don't know if I got everything).
m
0
l
August 4, 2013 8:08:12 AM

Nukemaster , a family member and the person I asked to look at my pc both said that my PSU wasn't the issue at hand.
Both said my PSY was good enough.
m
0
l
a b U Graphics card
August 4, 2013 8:08:18 AM

That's a lot more than ram and GPU. Were the other parts used? Is the ram compatible? Ram normally needs to be installed in matched pairs. A 1x4 is not a pair. Some ram runs at 1.65 volts, some runs at 1.5volts, some will run at both, most will not.
m
0
l
a c 107 U Graphics card
August 4, 2013 8:10:23 AM

Please get me a AMP rating on your power supplies 12 volt rail or rails.

IF it is more than one 12 volt rail please look for a combined rating.

Edit.

My friend google says 456 W over its 2 rails. That should work FINE(long as it pushes what it says). My i5 750 + gtx 650 ti runs runs on a 300 watt power supply(264 watts @ 12 volts) :) 

egilbe brings up a VERY good point. Some memory does need 1.65 volts(do NOT go past this for the i5 750 as it is not good for the memory controller.). You may be able to set the memory to run at 1333(I think that was the max supported for that cpu).
m
0
l
August 4, 2013 8:40:15 AM

Insufficient psu .. ....
m
0
l
August 4, 2013 9:39:13 AM

I downloaded HWMonitor and tried to start a game and the CPU was at 70ºC (not playing really playing just loading the game , on login screen)
so I'm thinking about wether it is overheating or not , some insight please.
m
0
l
a c 107 U Graphics card
August 4, 2013 9:53:05 AM

The stock cooler can get hot(look at how thin that sucker is). 70 at load is not unheard of.

Maybe we should look at the cpu temps first.

Get Prime95 and run it with HWmon. It it passes 75-80c for some users you should shut prime95 off()File -> Stop. When asked, select "Just stress testing" you do not have to join GIMPS.

Run in place fft(Options - > Torture Test) test to see how hot things get it should reach near max temp in just a few minutes.

THIS TEST IS VERY HARD ON THE CPU. IT WILL GET HOT FAST.

I would also be VERY interested to know your vcore.
m
0
l
a b U Graphics card
August 4, 2013 9:56:10 AM

that's kinda hot. Dust clogging the HSF?
m
0
l
a c 107 U Graphics card
August 4, 2013 9:57:27 AM

egilbe said:
Just googling that PSU and I get all kinds of hits for random reboots.

22 amps per 12volt rail...kind of anemic


I think you saw a link to game debate. I think game debate does not yet know what a multi rail power supply is yet. If it is 22 amps, then it is about as good as my media centers 300 watt unit and a 5770 would be about the MAX for it for sure.

For the OP's sake I hope this is accurate
http://www.realhardtechx.com/index_archivos/Page2438.ht...
m
0
l
August 4, 2013 10:18:24 AM

I ran a Prime95 stress test and got hot really fast , took like 5 seconds to get to ~90ºC , so I stopped it.

Edit: I would really like to post the max "scores" I have on HWMonitor.
m
0
l
a b U Graphics card
August 4, 2013 10:22:45 AM

AndrXi said:
I ran a Prime95 stress test and got hot really fast , took like 5 seconds to get to ~90ºC , so I stopped it.

Edit: I would really like to post the max "scores" I have on HWMonitor.


no, that's not normal at all. That's way above the thermal threshold for that CPU. Have you replaced the HSF at all? Did you remove it and not replace the thermal paste?
m
0
l
August 4, 2013 10:29:55 AM

Looks like I really need to replace the thermalpaste , but I don't think just replacing it will suffice , I saw some crazy s***t on HWMonitor regarding temperatures , would really like to show it.
m
0
l

Best solution

a c 107 U Graphics card
August 4, 2013 10:31:04 AM

It is time to remove and and reinstall the heatsink with new thermal paste.

At least you may have found your shut down issue.

For reference, My i5 750 gets into the mid 50s(on a hot day), but it has has aftermarket cooling and the voltage pushed down as far as I can to keep my 300 watt power supply happy and fans quiet. Idle temps are in the low 30s most times.
Share
a c 107 U Graphics card
August 4, 2013 10:35:10 AM

AndrXi said:
Looks like I really need to replace the thermalpaste , but I don't think just replacing it will suffice , I saw some crazy s***t on HWMonitor regarding temperatures , would really like to show it.

You can upload an image to tinypic/imageshack or another image host and link us here.

I have seen some interesting hwmon readings too(mostly a split second 10XXX fan speed ) or strange temps, but overall, I find it to be a solid program.

Check out the random 89c for "cpu" and the +12 volt readings
m
0
l
August 4, 2013 10:51:26 AM


That 100ºC and 189ºC really scares me here...





m
0
l
a b U Graphics card
August 4, 2013 10:58:28 AM

I would take that HSF off and clean it up, make sure its seated correctly and try again. Those temps are crazy scary
m
0
l
August 4, 2013 11:05:37 AM

If by HSF you mean the fan over the CPU , I cleaned it sometime ago when this started happening and gave it a quick clean not too long ago , the CPU and the fan is clean , I'm currently just missing the thermalpaste which I will have to buy.
m
0
l
a b U Graphics card
August 4, 2013 11:08:57 AM

did you take the Heat Sink Fan off the cpu to clean it?
m
0
l
August 4, 2013 11:21:55 AM

Yes.
m
0
l
a b U Graphics card
August 4, 2013 11:24:45 AM

There's your problem. You can't do that without replacing the paste.
m
0
l
August 4, 2013 11:54:50 AM

But I had this problem even when the paste was present.
m
0
l
a b U Graphics card
August 4, 2013 11:58:30 AM

Was the HSF dirty when you took it off the CPU?
m
0
l
August 4, 2013 12:29:10 PM

Dust and and some thermalpaste on it (on the side that is "looking" at the cpu).
m
0
l
a b U Graphics card
August 4, 2013 12:36:30 PM

If the HSF was dirty, it wasn't moving heat from the CPU because the dust was acting as an insulating blanket causing the CPU to over heat. One you removed the HSF breaking the bond between the CPU and the HSF, you created a dead air space that acts like a thermal blanket that prevents the heat being removed from the CPU causing it to overheat. You corrected one problem, but created another problem that has the exact same symptom.
m
0
l
August 4, 2013 12:38:03 PM

I didn't know that , guess I'm to blame then , I will try to take care of it tomorrow.
m
0
l
a b U Graphics card
August 4, 2013 12:40:45 PM

you aren't the first person to do that. *cough* I may have even done it once ;) 
m
0
l
a c 107 U Graphics card
August 4, 2013 8:25:02 PM

The Intel stock coolers are not very good because they DO clog much faster with dust. The fact that it is so low profile does not help either.

If you have room and want lower temperatures and less worry, A coolermaster 212+ or EVO would be another option.

All of the high spike temps from the board sensors are false, you can ignore them, just use the i5 750 temps.
m
0
l
August 5, 2013 10:52:58 AM



These new idle temps are a lot better than before after applying the thermalpaste now I need to test to see if it still reboots.
m
0
l
a c 107 U Graphics card
August 5, 2013 12:03:16 PM

Feel like giving it another prime95 test?
m
0
l
August 5, 2013 1:03:59 PM

I did it right now and took WAY longer to get to max temps (once again I stopped it at 80ºC) , got to test 2.
m
0
l
a c 107 U Graphics card
August 5, 2013 9:38:35 PM

Well it is better, but still a bit hot(keeping in mind that Prime95 is hotter than most programs.).

Stock cooler just sucks.

You may be able to drop the voltage a bit to reduce heat, but it takes a bit of trial and error to find the right place to sit. For me it was -0.08750( offset mode. I can run Prime at 1.04 volts :)  but anything that uses less than all cores causes turbo to push about 1.20-1.22 )

I guess it is time to play some games and hope for the best.
m
0
l
August 6, 2013 1:50:54 AM

Played a game for a quite some time and it didn't reboot I guess I should consider this problem solved , thank you for everything guys. ( just need a better cooler is all)
m
0
l
a c 107 U Graphics card
August 6, 2013 1:59:09 PM

Cooler Master 212+ or Evo are my top choice for the price.

Unless you have a smaller case that is.
m
0
l
September 22, 2013 12:41:35 PM

Looks like the problem still presists , I don't know what the source could be...

I am suspecting it could the GPU but I can't show evidence or have any sort of proof.
Since it can't the PSU , CPU , RAM , Hard Disk.
m
0
l
September 22, 2013 12:41:39 PM

Looks like the problem still presists , I don't know what the source could be...

I am suspecting it could the GPU but I can't show evidence or have any sort of proof.
Since it can't the PSU , CPU , RAM , Hard Disk.
m
0
l
a c 107 U Graphics card
September 22, 2013 1:56:01 PM

The best way to test out the video card would be to install it in a friends system if you could.
m
0
l
a b U Graphics card
September 22, 2013 7:34:36 PM

What do you have for a case? Does your video card exhaust out of the case? How many case fans do you have running?
m
0
l
September 23, 2013 4:26:37 AM

My case is open on side where I can see everything inside and in case something happens I could try to look and fix it.

The problem is that it could the hardware itself.
And air flow isn't a problem.
m
0
l
!