Sign in with
Sign up | Sign in
Your question
Solved

Xonar DSX PCIE 7.1 Audio Card problems

Last response: in Components
Share
August 4, 2013 1:35:45 PM

Hi. I recently purchased a Xonar DSX PCIE 7.1 Audio Card, and it is not working. Any help would be appreciated.
a b Ĉ ASUS
August 4, 2013 1:40:56 PM

Have you tried the Asus tech support ? Also if purchase is less then 30 days then you should be able to return it for a refund or a new card.

Asking for help and simply saying that it's not working is not much to go on , more details would be needed to give you help, however if it's still under warranty then you should be getting help from where you bought it or from Asus.
m
0
l
August 4, 2013 1:52:42 PM

inzone said:
Have you tried the Asus tech support ? Also if purchase is less then 30 days then you should be able to return it for a refund or a new card.
Asking for help and simply saying that it's not working is not much to go on , more details would be needed to give you help, however if it's still under warranty then you should be getting help from where you bought it or from Asus.


Hi! Thanks for your quick response! I have not tried Asus tech support, in my experience I have never recieved good advice from Tech support. I have tried a lot of things, and I am inclined to more details, could you tell me which? It is under warranty, I can return it and by a new one if that suits you better. Thanks for replying. :) 
m
0
l
Related resources
a b Ĉ ASUS
August 4, 2013 2:07:42 PM

" It is under warranty, I can return it and by a new one if that suits you better."

What sort of comment is that ? If it suits me better? I didn't buy the card , you did and you haven't provided any details at all except the it don't work.
What have you tried and are you sure that it's seated properly in the motherboard slot. What do you have for a motherboard , CPU and power supply.

Did you plug in the molex power cord into the card? What connections have you tried for sound.

If you purchase an item and it doesn't work then the natural thing is to return it and either get your money back or get another card. When something is under warranty then it's either replaced , fixed or your money is returned. If you attempt to fix it you run the risk of voiding the warranty. Your best option at this point is to return it.
m
0
l
August 4, 2013 2:59:03 PM

inzone said:
" It is under warranty, I can return it and by a new one if that suits you better."
What sort of comment is that ? If it suits me better? I didn't buy the card , you did and you haven't provided any details at all except the it don't work
What have you tried and are you sure that it's seated properly in the motherboard slot. What do you have for a motherboard , CPU and power supply.
Did you plug in the molex power cord into the card? What connections have you tried for sound.
If you purchase an item and it doesn't work then the natural thing is to return it and either get your money back or get another card. When something is under warranty then it's either replaced , fixed or your money is returned. If you attempt to fix it you run the risk of voiding the warranty. Your best option at this point is to return it.


I value your time, if you don't think it's worth going through a lot of effort to maybe find a solution, then to just return it.
Solutions I have tried :
.: Reseating in the motherboard slot
.: Disabling my on-board sound card from bios
.: Upgrading the Drivers

Additional details :
.: The device manager seems to be picking up on the sound card - http://i.imgur.com/nuAuTNT.png
.: When I go to Recording Devices, and to the Microphone tab, my computer starts ticking like a time bomb. I assume this is the sound card.

Hope this helps. Thanks for your help.
m
0
l
a b Ĉ ASUS
August 4, 2013 3:20:07 PM

Did you follow the installation instructions and what connections have you made to see if you have sound? Speakers , headset , monitor speakers? Did you connect the front panel connections? If you connected speakers did you connect them to the lime green port on the sound card?

In the sound configuration setup have you set the Asus sound card as the default sound device. When you click on the speaker icon on the task bar lower right do you have the Mixer option? When selecting the Mixer and then the speakers do you see the Asus Xonar and is it checked off?
m
0
l
August 5, 2013 3:05:07 PM

inzone said:
Did you follow the installation instructions and what connections have you made to see if you have sound? Speakers , headset , monitor speakers? Did you connect the front panel connections? If you connected speakers did you connect them to the lime green port on the sound card?
In the sound configuration setup have you set the Asus sound card as the default sound device. When you click on the speaker icon on the task bar lower right do you have the Mixer option? When selecting the Mixer and then the speakers do you see the Asus Xonar and is it checked off?


Yes I followed the installation instructions. They told me to Disable the on-board sound card to put in the new one, and use the setup software. I have used earphones and speakers that I was using before (I have made sure both still work). I connected to the panel that only has to ports (mic and audio / pink and lime green), and to the panel that is part of the sound card.

In the Playback tab, I just noticed that nothing works, disabling, testing, nothing works. When I got to the recording tab it freezes and my sound card sounds like a machine gun, as soon as I end the process the ticking stops. I can't click on the speaker icon on the task bar, when I hover over it says: no audio device is installed.
Thanks again for your help. :) 
m
0
l

Best solution

a b Ĉ ASUS
August 5, 2013 5:07:02 PM

By the speaker icon saying that no audio device is installed is an indication that either the card is defective or that the installation did not install the software properly.
What I would try now is to remove the card from the computer and the software (add/remove programs) in the control panel and then activate the onboard audio and check it out that it works as before.

Then you can choose between returning the card for a replacement or refund, or you could do the install over again to see if the card is truly defective and just won't work and then return it.
Share
August 5, 2013 5:45:42 PM

inzone said:
By the speaker icon saying that no audio device is installed is an indication that either the card is defective or that the installation did not install the software properly.
What I would try now is to remove the card from the computer and the software (add/remove programs) in the control panel and then activate the onboard audio and check it out that it works as before.
Then you can choose between returning the card for a replacement or refund, or you could do the install over again to see if the card is truly defective and just won't work and then return it.


Okay, thanks a lot friend. Have a nice day. :) 
m
0
l
September 1, 2013 4:35:54 AM

omgShiny said:
Hi. I recently purchased a Xonar DSX PCIE 7.1 Audio Card, and it is not working. Any help would be appreciated.


omgShiny said:
inzone said:
By the speaker icon saying that no audio device is installed is an indication that either the card is defective or that the installation did not install the software properly.
What I would try now is to remove the card from the computer and the software (add/remove programs) in the control panel and then activate the onboard audio and check it out that it works as before.
Then you can choose between returning the card for a replacement or refund, or you could do the install over again to see if the card is truly defective and just won't work and then return it.


Okay, thanks a lot friend. Have a nice day. :) 


m
0
l
September 1, 2013 4:38:32 AM

hey did you solved your problem about this audio card. i bought this audio card and have same problem.
m
0
l
a b Ĉ ASUS
September 1, 2013 11:12:35 AM

Whether or not omgShiny responds to your question you may be better off making your own thread question then trying to add to this one.
I will say that if someone wants to use something better than the onboard sound on a Motherboard then they should be buying a good quality audio card that costs more than $50.
A motherboards included audio chip is going to give you 7.1 audio and the card you bought does not even have Dolby Digital if you get the Asus Xonar STX model then your getting something better then what's on the motherboard.
m
0
l
!