control panel/windows update screen is blank

efx2001

Distinguished
Feb 13, 2011
208
0
18,680
When I go to control panel/windows update section there is nothing showing on screen like things are missing. There are a few graphic pics but that's it. Before this happen I had many virus and malware that I removed at the time. Could the remove of some of these virus cause a problem? Does anybody know how to get the windows update back to normal? Please help you can. Thanks!
 
Solution
The virus/malware likely caused inability to access windows update ( If you are using a genuine copy)

Generally the best idea is to nuke the OS and reinstall fresh (if you do not have clean backups, system restore points do not count)

If you are absolutely sure you got every single bit of the malware removed from the system (just how sure are you?) you could attempt to run the system file checker utility and see if it fixes your issues.

Get to an elevated command prompt (click start, type cmd, press ctrl-shift-enter together or rightclick command prompt and run as admin)
At the elevated command prompt type sfc /scannow
This will check the integrity of all of your protected system files. If it finds any problems it will attempt to...

Dhamilton

Honorable
Nov 27, 2012
158
0
10,710
The virus/malware likely caused inability to access windows update ( If you are using a genuine copy)

Generally the best idea is to nuke the OS and reinstall fresh (if you do not have clean backups, system restore points do not count)

If you are absolutely sure you got every single bit of the malware removed from the system (just how sure are you?) you could attempt to run the system file checker utility and see if it fixes your issues.

Get to an elevated command prompt (click start, type cmd, press ctrl-shift-enter together or rightclick command prompt and run as admin)
At the elevated command prompt type sfc /scannow
This will check the integrity of all of your protected system files. If it finds any problems it will attempt to replace them with the correct file.
 
Solution