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AMD 7850 problems

Last response: in Graphics & Displays
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August 5, 2013 6:52:54 PM

I've recently upgraded my graphics card from my old MSI Nvidia GT 610 to an ASUS AMD 7850 w/ Direct Cu. For about a 2 months it worked great. Then I bought Battlefield 3. When I played the game, it crashed a couple of times from a problem with DirectX. I don't remember exactly that the error was but the game was unplayable. I never got rid of the old Nvidia drivers so I thought the Nvidia drivers were conflicting with the AMD drivers. So I uninstalled the Nvidia drivers and rebooted. However when I started the computer, once it passed the Windows loading screen the screens would just flicker but never boot. I tried booting in safemode, checking things in the BIOS, unplugging and replugging, but no luck. However once I put the old 610 in, the computer booted just fine. From there, I tried uninstalling all the drivers, reinstalling, I've tried some stuff I found online (I don't remember what but it didn't work) but once I plugged in the 7850, the screen would just flicker and nothing would happen. Please help, the 7850 is a $200 paperweight now and I would like to be able to use it.

Specs:
Motherboard : Asrock H61M-HVS
Core : Intel i5 3570k , no overclock
OS : Windows 8 64bit
PSU : CoolMax 500w
RAM : 8 GB

More about : amd 7850 problems

a b À AMD
a b Î Nvidia
a b Ĉ ASUS
a b U Graphics card
August 5, 2013 6:57:58 PM

If the 7850 doesn't work but the other card does and you have tried uninstalling the drivers and then re-installing them and it still doesn't work then the 7850 must have something wrong with it and is likely dead
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August 5, 2013 7:07:07 PM

Do have any idea what caused this? I plan on getting an Nvidia 650 or 660 if I can't fix this. I want to know what not to do next time or what I should've done.
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a b À AMD
a b U Graphics card
August 5, 2013 7:08:08 PM

There is absolutely nothing wrong with your 7850, and nothing you said points to a problem with the graphics card. You know the 7850 works perfectly fine because it worked perfectly fine for months. If the card was bad it would not have worked before.

Everything you have described points to issues with the software. When you uninstalled the old drivers you must have accidentally removed something else that the 7850 needs to work properly. Not knowing for sure what, you are best to try to removed everything related to AMD off your computer and reinstall the AMD drivers.

If that does not work, you should reinstall windows completely. This option will take longer, but I have no doubt what so ever that it will get your computer working again perfectly.

As for the issue with Battlefield 3, you should post what error it actually says once you have your computer fixed again as it is another error related to either the game or software and has nothing to do with drivers or your 7850.

One final note, you should not be using the 610 graphics card at all. The i5-3570k has Intel's most powerful graphics chip in the Ivy Bridge series, named Intel Hd 4000. The Intel HD 4000 graphics installed on the processor should be several times more powerful than the Nvidia 610. It will not reduce your system performance either.
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August 5, 2013 7:13:12 PM

Thanks a lot. I will try that when I get a chance.

As for not using the 610, can you tell me how to enable the HD 4000? Do all 3570k chips come with HD 4000 graphics? I tried pulling out both graphics cards and just leaving it empty before to see if it would boot or if it had integrated graphics but it didn't boot. I bought the computer from iBuyPower pre-made so I don't know if the chip they put in has the HD 4000.
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August 5, 2013 7:19:23 PM

No problem, like I said worst comes to worst I am sure re-installing windows will fix it.

As for the HD 4000 graphics, yes all 3570k's have it. To activate them all you should have to do is unplug both cards and plug the VGA/DVI/HDMI or whatever cable you are using into the motherboard. You should see plugs for it beside where you plugged in your mouse and keyboard. Most of the time this will cause them to activate right away. If they do not, you may have to go into the BIOS while using one of the other cards and tell the motherboard to use integrated graphics.

After that is finished you should have the display working fine. You will want to install the drivers before doing anything really, but it will still work.
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August 5, 2013 7:33:06 PM

By the way, if you ever decide to play with using the onboard graphics, I thought I would give you a review to read over. Even while using the 7850 graphics card, you can still use the onboard graphics at the same time to display on a second monitor. Here is a review.

http://www.anandtech.com/show/5771/the-intel-ivy-bridge...
http://semiaccurate.com/2013/04/15/putting-intels-new-h...

The Nvidia GT 610 what is known as a "Rebranded" card. It is actually a Nvidia GT 520, but in order to sell left over cards and easily and cheaply get more cards out to sell, Nvidia simply updated the bios for the 520 and sold it as the 610. I know you don't have a 3770k, but the graphics performance should be within just 1-3 fps of each other.
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August 5, 2013 9:20:57 PM

Thanks a lot, you've been really helpful. I'll post what results I have when I have time to work on the computer.
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August 7, 2013 5:48:47 PM

When I was installing the AMD drivers after completely removing all the old AMD stuff (hidden stuff, regs) I got an error. I don't know if it means anything. I had the 610 in while installing.

<?xml version="1.0"?>
<?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>
<monetreport xmlns:D t="urn:schemas-microsoft-com:D atatypes">
<general>
<cmdline>-UI </cmdline>
<time>08/07/13 17:46:46</time>
<action>install</action>
<download></download>
</general>
<dcm>
</dcm>
<exist>
</exist>
<install>
<package>
<description>AMD Catalyst Install Manager</description>
<result>Succeed</result>
<version>8.0.911.0</version>
<size>20 </size>
</package>
</install>
<uninstall>
</uninstall>
<downloaded>
</downloaded>
<resource>
<hwinfo>Hardware information</hwinfo>
<existpkg>Existing packages</existpkg>
<pkg2inst>Packages for install</pkg2inst>
<pkg2uninst>Packages for uninstall</pkg2uninst>
<otherdev>Other detected devices</otherdev>
<errmsg>Error messages</errmsg>
<name>Name</name>
<manufacture>Manufacturer</manufacture>
<chiptype>Chip type</chiptype>
<chipid>Device ID</chipid>
<otherhw>Other hardware</otherhw>
<download>Download packages</download>
<succeed>Success</succeed>
<fail>Fail</fail>
<vendorid>Vendor ID</vendorid>
<classcode>Class Code</classcode>
<revisionid>Revision ID</revisionid>
<ssid>Subsystem ID</ssid>
<ssvid>Subsystem vendor ID</ssvid>
<header1>Catalyst™ Install Manager</header1>
<header2>Installation Report</header2>
<finalstatus>Final Status:</finalstatus>
<versionofitem>Version of Item:</versionofitem>
<size>Size:</size>
<bytes>Mbytes</bytes>
</resource>
</monetreport>
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a b À AMD
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August 7, 2013 6:12:36 PM

Can you type specifically what the error was? Reading through all that is a bit difficult, it would be easier if you typed what it said.
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August 7, 2013 6:18:00 PM

It didn't give me anything else but it said "we've encountered a few errors" or something and the .txt log which I've pasted. When I put in the 7850, it didn't boot and again just gave me a flickering black and green screen. I will try reinstalling windows another time as I'm sure it will take forever.
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a b À AMD
a b U Graphics card
August 7, 2013 6:49:26 PM

Yea I think reinstalling windows is your best bet at this point.
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August 7, 2013 6:51:43 PM

Sigh, ok. It sounds rather strenous. Will reinstalling windows affect any of the stuff on my harddrive? Games, music, programs, etc.

Thanks a bunch for all your help.
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a b À AMD
a b U Graphics card
August 7, 2013 7:26:18 PM

momoswagg said:
Sigh, ok. It sounds rather strenous. Will reinstalling windows affect any of the stuff on my harddrive? Games, music, programs, etc.

Thanks a bunch for all your help.


If you have a second hard drive and you are not certain then you could try installing it on there first and seeing if that fixes the problem, that way you will know.

As for if your stuff will be effected, I just did this yesterday so I know that it will not be effected really. Any programs you have installed such as programs, games, etc. will be lost but if you have the instillation files you just have to reiinstall them.
As for the rest of your files, as long as you do not chose to delete the partitions and you do not select to format the hard drive you will maintain your files. All of the files will be moved to a folder named something like "old.files." in your C drive root directory.

That is what happens every time I have done it at least. If you are worried about it much then move them to a second hard drive or a second partition, but they should all be fine.
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a b \ Driver
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a b Î Nvidia
a c 88 U Graphics card
August 7, 2013 7:31:34 PM

I just noticed something.

Your PSU is garbage. Try a different PSU.
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August 7, 2013 7:41:02 PM

smeezekitty said:
I just noticed something.

Your PSU is garbage. Try a different PSU.


Absolutely nothing wrong with his PSU, and there is no way that even a low quality 500w PSU would cause the problem.
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August 7, 2013 7:51:04 PM

I guess I will back up the important stuff on another hard drive or something but I guess I will have to just redownload all the rest of the stuff later.

As for the PSU problem, I know it's not great. I bought it for ~$40 because I was on a budget. It's powered my everything in my computer at full load many times before. I don't think the problems lies within the PSU. However I do not have a better PSU to try even if I wanted to.
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August 7, 2013 8:29:24 PM

momoswagg said:
I guess I will back up the important stuff on another hard drive or something but I guess I will have to just redownload all the rest of the stuff later.

As for the PSU problem, I know it's not great. I bought it for ~$40 because I was on a budget. It's powered my everything in my computer at full load many times before. I don't think the problems lies within the PSU. However I do not have a better PSU to try even if I wanted to.


Trust me it is not the PSU. If the PSU was going to be not good enough to run the card then it would have caused problems the first time you tried to play a game with the card, not two months later. The PSU being the problem at this point makes about as much sense as the CD/DVD drive being the problem. In other words, it doesn't make any sense at all.

Power supplies sometimes go bad, but when they do they completely stop working, they do not slowly lower in their power output. So if it was capable of running the computer and that graphics card before there is no reason it will not run it now.
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a b \ Driver
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a b Î Nvidia
a c 88 U Graphics card
August 7, 2013 8:36:30 PM

A weak power supply can sag under load. I will admit that it is not likely the problem but it is possible.
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a b À AMD
a b U Graphics card
August 8, 2013 7:09:24 AM

smeezekitty said:
A weak power supply can sag under load. I will admit that it is not likely the problem but it is possible.


It is possible that a really bad PSU can fail to quite hit the full expected amount rated on the PSU, but this is minor. I would agree that its possible it was the power supply, but he ran the card perfectly fine for two months without a slightest problem. If it had been the PSU then it would have caused a problem in the first few days once the card was pulling the maximum amount of power.

At current, the card is having issues while booting up the computer, and the card is working in its power saving mode pulling very little power. In fact all but a small fraction of the card is being used at this time.

Thanks for the thought, its good to have a second set of eyes looking over the problem, but at this point the evidence just doesn't add up to a PSU problem.
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August 15, 2013 8:42:49 PM

I can't seem to find a decent website that can teach me how to reinstall windows 8. Everyone says to use refresh or reset or something but for the life of me, I cannot find it.

When googling "how to reinstall windows 8" all I get are hits about doing a clean installation of windows 8 from a disk or usb drive. How do I do that if I had windows 8 pre-installed?

You've been a great source of knowledge already, may I bother you for one more little bit of advice? How in the hell do I reinstall windows 8?
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a b À AMD
a b U Graphics card
August 15, 2013 8:47:00 PM

If you bought the computer prebuilt from a company, then you probably have either disks that came with it or a small partition of your hard drive. It will look like asecond hard drive under "Computer". This is what usually happpens at least, and you can usually install windows 8 over from this second partition or from the cds that came with it. If you have neither I would contact who you bought the computer from or the manufactorer.
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August 15, 2013 8:56:53 PM

The disks that came with the computer were the graphics card drivers and another cd with ASRock, Intel, and Norton logos on it. I don't know if that is the one with Windows on it or not.

The only drives I see under Computer are Windows (C: ), CD Drive (E: ), and Removable disk (my usb drive).
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a b À AMD
a b U Graphics card
August 16, 2013 7:35:47 AM

I would give the one with all the logos on it a try. Does it say anything?

Really strange for a prebuilt system to give you a drivers CD.
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August 16, 2013 7:03:13 PM

Ok so I put in the CD and it seems to be a drivers/utilities cd. The autorun prompts a browser that asks if you want to install all the drivers on the cd, utilities, software suite, and ASRock's contact info from Taiwan.

I looked into the disk folders and it includes a folder named "AMD64" and inside are various other folders labeled Vista64..., Win764..., and win7_vista64... Delving deeper within are files regarding Intel Rapid Start and crap. Other stuff includes various drivers and software regarding windows and manuals on the motherboard.

However, the one thing missing is anything that seems to relate to reinstalling Windows. I am seriously stumped and frustrated.
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a b À AMD
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August 16, 2013 7:07:25 PM

Yea it seems that it is just a drivers and utilities disk. I would contact who you bought the system from, or the manufacturer if its from someone like Gateway at this point.
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August 16, 2013 7:22:04 PM

I will have to try that when I have time to sit for 3 hours with customer support. In other ideas, I think I will try to remove all AMD things off my computer and try that again.
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a b À AMD
a b U Graphics card
August 17, 2013 7:25:56 AM

Well I would hope whoever you got the system from isn't that bad with customer service. Thought it is surprising they didn't give you any way to restore the system.

Oh that reminds me you may check for a full system restore point that may also do what you need. They might have set one of those. Its not as good as a full reinstallation but its a sensible thing to do for them since they didn't provide you any way to restore it.
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August 17, 2013 1:53:25 PM

Ok thanks a lot. I don't think there is much left to do if this doesn't work. To be honest, I don't have high hopes anymore. I think I will just try and get a 650 ti or a 660 ti for Christmas.
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a b À AMD
a b Î Nvidia
a b Ĉ ASUS
a c 172 U Graphics card
August 17, 2013 2:24:33 PM

smeezekitty said:
A weak power supply can sag under load. I will admit that it is not likely the problem but it is possible.


momoswagg said:
Ok thanks a lot. I don't think there is much left to do if this doesn't work. To be honest, I don't have high hopes anymore. I think I will just try and get a 650 ti or a 660 ti for Christmas.


i would say the PSU its almost definitely the problem, and it can cause a number of issues including reboots, bluescreens, shutdowns etc. I would replace that coolmax piece of crap as it puts the whole system at risk, if the psu goes, it can take out other components with a voltage spike as it blows. Its more common than you think, its happened to me. Get a decent PSU before you get another gpu and have the same problems.
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a b À AMD
a b U Graphics card
August 17, 2013 6:54:54 PM

Honestly does everyone overlook the fact the card worked for more than two months completely fine? Yes a bad PSU can blow and take the system with it or a part of the system, and I don't know if his has protection against that or not, but his PSU is still working so there is absolutely 0% chance the PSU is causing the problem. It isn't possible that it is the problem causing the GPU to work, all you are doing by telling him it is the problem is to distract him from possible real world solutions.

As for getting a different card if you get ahold of the company and redo the computer and it still doesn't work then thats a sensible thing to do because the card might have gone bad but trying a reinstallation is still best option. Hopefully teh company answers.
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a b \ Driver
a b À AMD
a b Î Nvidia
a c 88 U Graphics card
August 17, 2013 6:58:21 PM

IInuyasha74 said:
but his PSU is still working so there is absolutely 0% chance the PSU is causing the problem. It isn't possible that it is the problem causing the GPU to work

Very rarely is there a truly a 0% chance.

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August 17, 2013 9:56:28 PM

Let's not get butthurt over internet forums guys. Everyone has an opinion and frankly I'm open to any right now.

I think I've discovered a way to hopefully fix this. Windows 8 comes with a refresh/reset feature now apparantly. If the websites tell the truth then all I have to do it go into the settings and click refresh and it will reinstall windows while keeping all my important files. If that doesn't work, then I will make backup and click reset which changes the computer back to default. Unsurprisingly, it's not a quick process and I am lazy. Wish me luck, I'll try that as soon as possible.
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August 17, 2013 10:28:51 PM

smeezekitty said:
IInuyasha74 said:
but his PSU is still working so there is absolutely 0% chance the PSU is causing the problem. It isn't possible that it is the problem causing the GPU to work

Very rarely is there a truly a 0% chance.



There is a 0% chance it is the problem if it has already succeeded in doing that. I am not bothered by others having ideas, it just seems so senseless to chase something that has no chance of being it.

Thats like saying I have CPU a lamp capable of running electricity from the wall to the light bulb and all of a sudden despite having sufficent ability to power the light bulb for months it all of a sudden lacks the ability to.

Nothing about this issue in any way shape or form points to the possibility of a PSU issue or to the chance it has gone bad. IF he gets another PSU of even the highest quality it will have no change on his current issue.
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a b \ Driver
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a c 88 U Graphics card
August 17, 2013 11:18:24 PM

Keep in mind components like capacitors can degrade without failing outright
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August 20, 2013 12:44:43 PM

HUZZAH!!!!

Reinstalling windows finally worked! I am typing this with the 7850 as we speak. Thanks for everyone and their opinions without it I would be out a lot of money! BUT SERIOUSLY. THANKS.
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August 20, 2013 12:47:27 PM

momoswagg said:
HUZZAH!!!!

Reinstalling windows finally worked! I am typing this with the 7850 as we speak. Thanks for everyone and their opinions without it I would be out a lot of money! BUT SERIOUSLY. THANKS.


Lol I knew it was just a software problem. Glad I was able to keep you from wasting cash on a new card or a new PSU that you didn't need, and that you were able to get it working.
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a b \ Driver
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a c 88 U Graphics card
August 20, 2013 2:03:47 PM

You should still replace the PSU when possible.
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