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Printer has power, but won't print

Last response: in Computer Peripherals
August 5, 2013 10:42:30 PM

My HP printer (Officejet Pro 8500a) has power, but doesn't power up (screen is black.) I can't print and the message is "the computer is unable to establish 2 way communication with device". This all happened in the middle of an important job. Help, please!

More about : printer power print

Best solution

August 6, 2013 8:36:20 AM

Unplug it for about 10 seconds and plug it back in. If that does not help, contact HP for support or get a new one.