Internet seems to go down?

RageSaul

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Feb 3, 2013
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Hello, thank you if you help me and read this.

So, for about a year now, every day, my internet decides to stop working. It just turns itself off with no warning until I get disconnected from a game, or the Skype call decides to end itself. My only way to temporarily fix this problem is resetting the router, I am far away so it is incredibly annoying and it sometimes goes down again half an hour or so after it's previous fail.

So I have tried to bargain with my dad, but he doesn't want to get a different internet that doesn't always go down mainly because he can't be bothered. So, I was thinking that, if I find a different ISP or something for my house (please someone explain as I don't know how this works) for around the same price I could persuade him to change. We have a;ready tried changing the router to no avail. We have an AOL broadband router right now and that is our ISP (I think).

Now for the questions.

1. How do I find other ISPs to switch to?
2. Will it fix my internet problem?
3. How do I know my ISP? I have used speed-test and it says talktalk next to my IP, but my dad says he pays the bill to AOL? Can someone explain this?

I live in the UK, near London (hour and a half away).
If there is a website where you can enter you address and find ISPs you can switch to that would be great. A friend who lives in the same village has 8x faster internet that never goes down, so I am pretty sure I can change to a better more reliable ISP.

Thanks a lot for reading.
 
Solution
Does the drop outs happen to other machines or devices on the network?

Does the drop out happen on other networks? (Possibly test a friends or relatives network)

It could be possible for your ISP being the issue however if you switch your connection you may see no help since your line will be the same and if it is a physical problem with your line then no matter what you'll most likely still receive drop outs. I'd consider ringing your ISP and getting an engineer to come out since if this is an issue with your connection this will not go away.

Josh :)

Shadowjk

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Aug 2, 2013
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10,560
Does the drop outs happen to other machines or devices on the network?

Does the drop out happen on other networks? (Possibly test a friends or relatives network)

It could be possible for your ISP being the issue however if you switch your connection you may see no help since your line will be the same and if it is a physical problem with your line then no matter what you'll most likely still receive drop outs. I'd consider ringing your ISP and getting an engineer to come out since if this is an issue with your connection this will not go away.

Josh :)
 
Solution

RageSaul

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Feb 3, 2013
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10,680
Thanks for the answer. Yes all devices connected to this WiFi network loose connection to the internet, so it's either a problem with my home lines or ISP like you said.

And I no friend/relative near to me that uses the same ISP.

My lane I live on has lane meetings, and this is an issue that no one is raising, so it could be the wires.

I'll try and have an engineer to come around, thanks =)
 

Shadowjk

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Aug 2, 2013
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The test doesn't have to be on a network of the same ISP. It is just to check if it is your machine at all. Since other devices receive the same result then I would suspect the line. Call out an engineer, get it fixed and then consider switching ISP :)

Josh ;)