- Aug 2, 2013
- 13
- 0
- 10,510
I'm trying to upgrade the video card in a HP H8-1020 'Pavilion Elite' Desktop.
Here are the motherboard specs (IPISB-CU 'Carmel2'):
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02980014
Here is the card I got (Gigabyte GTX660)"
http://www.gigabyte.com/products/product-page.aspx?pid=4361
And the PSU is here (Corsair CX600):
http://www.corsair.com/builder-series-cx600.html
I previously tried to install a PNY Quadro K600 in place of the HD6570 and it had the same problem the GTX660 is now having. Here is that old thread:
http://www.tomshardware.com/answers/id-1754495/quadro-install.html
The computer came w/ a Radeon HD6570 installed which works ok.
As you will see from the previous thead, when I install the new card, the system stops at the BIOS post and it just says "press ESC to enter setup".
When the HD6570 is installed, everything is normal and I can enter the bios, load Windows 7, etc.
When I installed the K600 or the GTX660, I can't even get past the BIOS post.
I installed the PSU first and everything was normal using the CX600+HD6570 so I know the PSU is not the culprit.
Next I booted into safe mode and used driver-sweeper to remove all the AMD drivers and Catalyst software.
Next I shut down, removed the HD6570 and installed the GTX660.
When the machine turns on, I can see the BIOS screen but that is as far as I get and pressing ESC does nothing. Pressing the F-keys also does nothing.
There is nothing installed in any of the PCIE 1x slots and I did remember to connect the 6-pin PCIE power to the GTX660. (oddly the card calls for two 6-pin connectors in the documentation but there is only one 6-pin connector on the card.
I have tried flashing the bios and I've tried restoring all bios defaults. I also tried pulling the battery on the motherboard.
I think the problem might be that the UEFI BIOS is not allowing the machine to boot w/ unrecognized hardware but there is no option in the BIOS to disable secure boot and enable legacy boot. I'm hoping someone might know a way to 'unhide' the secure boot configuration option in the bios but I realize that is a long shot and that might not even be the problem.
I did try calling HP and they were no help whatsoever: "HP does not provide support for hardware upgrades".
The thing that is driving me crazy is that when I search on Google, it seems like other people are installing video card upgrades on this motherboard without an issue. I was thinking the K600 was defective but now that the GTX660 is having the same problem, it seems like the problem might me w/ the mobo/bios.
Thanks in advance for any help you can offer.
Here are the motherboard specs (IPISB-CU 'Carmel2'):
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02980014
Here is the card I got (Gigabyte GTX660)"
http://www.gigabyte.com/products/product-page.aspx?pid=4361
And the PSU is here (Corsair CX600):
http://www.corsair.com/builder-series-cx600.html
I previously tried to install a PNY Quadro K600 in place of the HD6570 and it had the same problem the GTX660 is now having. Here is that old thread:
http://www.tomshardware.com/answers/id-1754495/quadro-install.html
The computer came w/ a Radeon HD6570 installed which works ok.
As you will see from the previous thead, when I install the new card, the system stops at the BIOS post and it just says "press ESC to enter setup".
When the HD6570 is installed, everything is normal and I can enter the bios, load Windows 7, etc.
When I installed the K600 or the GTX660, I can't even get past the BIOS post.
I installed the PSU first and everything was normal using the CX600+HD6570 so I know the PSU is not the culprit.
Next I booted into safe mode and used driver-sweeper to remove all the AMD drivers and Catalyst software.
Next I shut down, removed the HD6570 and installed the GTX660.
When the machine turns on, I can see the BIOS screen but that is as far as I get and pressing ESC does nothing. Pressing the F-keys also does nothing.
There is nothing installed in any of the PCIE 1x slots and I did remember to connect the 6-pin PCIE power to the GTX660. (oddly the card calls for two 6-pin connectors in the documentation but there is only one 6-pin connector on the card.
I have tried flashing the bios and I've tried restoring all bios defaults. I also tried pulling the battery on the motherboard.
I think the problem might be that the UEFI BIOS is not allowing the machine to boot w/ unrecognized hardware but there is no option in the BIOS to disable secure boot and enable legacy boot. I'm hoping someone might know a way to 'unhide' the secure boot configuration option in the bios but I realize that is a long shot and that might not even be the problem.
I did try calling HP and they were no help whatsoever: "HP does not provide support for hardware upgrades".
The thing that is driving me crazy is that when I search on Google, it seems like other people are installing video card upgrades on this motherboard without an issue. I was thinking the K600 was defective but now that the GTX660 is having the same problem, it seems like the problem might me w/ the mobo/bios.
Thanks in advance for any help you can offer.
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