Sue Lynskey said:
Thanks for your help, but google says "the web page cannot be found" when I type into the browser what you just advised.
Its not a browser you open. go to Start -> Computer, and then in the top of the window you see something like this ">Computer >" press on a blank spot there. now enter what i said, and remember "YOURUSERNAME", shall be replaced with your username
It should solve the problem.