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Newly Built Computer Shuts Off At Seemingly Random Times

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  • Computers
  • Systems
Last response: in Systems
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August 8, 2013 10:21:46 AM

Recently I've built a computer with the help of a friend who knows a lot more about computers than I do. It's a rig designed for gaming and it's able to do what it was built for, but the problem with the computer is that it either freezes or shuts off fairly often. When I first built the computer (a few days ago) my friend and I seemed to have found that the problem was actually that two of my audio drivers were conflicting with one another to cause the crashes (Kernel Error 41 or something like that).

But even after disabling one of the drivers and trying the other it hasn't seemed to work, the computer will still either freeze or shut off. I started to think that it might've been a problem overheating like with my CPU or GPU but I've been watching the temperatures of the computer with SpeedFan (I know it's generally thought of as unreliable) and the temperatures don't seem to correlate with the freezes/shutoffs because there were times where it'd shut off while I'd just have a small amount of programs up (Skype, Steam, Firefox/Chrome). It is worth mention that I have a stock heat sink for my CPU and only one fan though. Whenever I saw that the temperatures were getting to be 45C+ I'd lightly touch the computer where the CPU is closest and it'd feel warm to the touch, and that's with the half-inch gap between the case wall and the motherboard. Even when the CPU and GPU were running hot any other vents were blowing cold air.

Honestly I don't know what else to think. The only other things worth mention are that on 2 or 3 occasions the speakers made a loud buzzing noise during the freeze. Also when I booted the computer when I woke up this morning the picture was shifted about an inch to the left of the screen and was frozen.

I'm running Windows 7 (64bit) and here are my parts:

-AMD FX-6300 Six-Core Processor (3.50 GHz)
-Gigabyte 970A-UD3 Motherboard
-Corsair 500W CX500 R PSU
-Crucial Ballistix Sport XT (2x4GB) 240-Pin DDR3 Memory
-PowerColor Radeon HD 7770 GPU
-Western Digital WD10EZEX DX5854 1 59.98 1TB SATA III 3.5" HDD

More about : newly built computer shuts seemingly random times

August 8, 2013 10:25:24 AM

run memtest, see if its not the ram.
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August 8, 2013 10:35:07 AM

before the memtest, try 1 stick of ram at a time and see if you still get the conflict.
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August 8, 2013 10:38:57 AM

I've tried this, but I can't remember if I tried both sticks. The problem is that the shut offs can't be forced as far as I'm aware. Yesterday it stayed on for about 6-8 hours whereas this morning it's shut off roughly 5 times in the span of an hour or two.

So should I just go through with memtest?
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August 8, 2013 10:41:37 AM

what antivirus are you using by the way?
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August 8, 2013 10:44:28 AM

mauller07 said:
what antivirus are you using by the way?


None at the moment, but I do have CCleaner if that counts for anything. I'm certain I haven't picked up any viruses though.
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August 8, 2013 10:48:54 AM

what audio drivers are you thinking are causing the problems by the way? have you installed a sound card in the system?

just wondered on the antivirus since it could have been causing the problem.
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August 8, 2013 10:51:57 AM

mauller07 said:
what audio drivers are you thinking are causing the problems by the way? have you installed a sound card in the system?

just wondered on the antivirus since it could have been causing the problem.

Right now I have two (Windows Update keeps trying to bring them back or something). Both are named "High Definition Audio Device" and I have the first disabled.

The first time I looked into it I had the "High Definition Audio Device" and something like "ATI HD Audio Device" and I've since then uninstalled the ATI audio driver.
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Best solution

August 8, 2013 10:58:01 AM

ah the high definition audio device will be the realtek audio and the ati will be the hdmi audio.

ok grab the latest realtek driver from here http://www.realtek.com.tw/downloads/downloadsview.aspx?...

and get the 13,8 beta driver from amd.com

also grab a program called driver fusion.

uninstall your realtek driver and your amd drivers but dont restart after uninstalling both.

run driver fusion and clean the amd driver but dont restart then clean the realteck audio drivers and restart.

install the realtek audio drivers on restart and restart when installed then install the amd drivers as a custom install but only install the display and hdmi driver.

see if this helps at all.
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August 8, 2013 11:46:16 AM

mauller07 said:
ah the high definition audio device will be the realtek audio and the ati will be the hdmi audio.

ok grab the latest realtek driver from here http://www.realtek.com.tw/downloads/downloadsview.aspx?...

and get the 13,8 beta driver from amd.com

also grab a program called driver fusion.

uninstall your realtek driver and your amd drivers but dont restart after uninstalling both.

run driver fusion and clean the amd driver but dont restart then clean the realteck audio drivers and restart.

install the realtek audio drivers on restart and restart when installed then install the amd drivers as a custom install but only install the display and hdmi driver.

see if this helps at all.


I haven't seen any change. But like I said, it's pretty random. I went about 8 hours yesterday before anything happened. That being said, I'll keep an eye out for any inconsistencies or crashes (obviously) and if anything happens I'll return to this thread.
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August 8, 2013 11:58:18 AM

grab hw monitor and keep an eye on your temps throught the day of your cpu and graphics card just incase it is heat related.
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