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Need help QUICKLY!!!

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August 8, 2013 8:52:23 PM

I just got my 770 MSI gamers ed. Im trying to install the drivers it keeps telling me hardware not found?!?! What do I do and how do I do it?

More about : quickly

August 8, 2013 8:53:19 PM

Oh I have tried the rom and I have tried the MSI and the Nvidia website. Ive tried turning it off and on again and clearing CMOS as well
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August 8, 2013 9:03:49 PM

Just a couple of questions to see where you're at, since you really have provided no details...

Do you have on-board video, and if so, is it disabled?

Did you plug in all power connections on the video card when physically installing it into the system?

Does your power supply meet or exceed the power requirements of your graphics card?

Does your primary video output connect to the graphics card for which you are trying to install drivers?
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August 8, 2013 9:11:26 PM

bigpinkdragon286 said:
Just a couple of questions to see where you're at, since you really have provided no details...

Do you have on-board video, and if so, is it disabled?

Did you plug in all power connections on the video card when physically installing it into the system?

Does your power supply meet or exceed the power requirements of your graphics card?

Does your primary video output connect to the graphics card for which you are trying to install drivers?


I do I have the Intel 4500 I believe?!? The one thats integrated on the haswell i7, no I have not
I have seated and plugged in the 2 secondary's I have a 750 gold+ Corsair pro series PSU
Is that last question meaning am I plugging in my HDMI straight into the GPU then yes I am. Im guessing I should use the other one while I am dling the drivers
Also I will double check seating of the GPU again while I am moving the hdmi cable.
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August 8, 2013 9:21:38 PM

bigpinkdragon286 said:
Just a couple of questions to see where you're at, since you really have provided no details...

Do you have on-board video, and if so, is it disabled?

Did you plug in all power connections on the video card when physically installing it into the system?

Does your power supply meet or exceed the power requirements of your graphics card?

Does your primary video output connect to the graphics card for which you are trying to install drivers?


Ok so the seating is good fans are churning, When I moved the HDMI everything went blue. I did a cold/manual start

I have also uninstalled all my AMD software So I guess I need to see if my system is recognizing new hardware.
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August 8, 2013 9:24:53 PM

AMD software?

Did you reboot the system without the NVIDIA card installed, essentially the PCIe slot empty, after first removing what I can only assume was an AMD card, so the system understands the AMD card has now gone?
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August 8, 2013 9:28:37 PM

bigpinkdragon286 said:
AMD software?

Did you reboot the system without the NVIDIA card installed, essentially the PCIe slot empty, after first removing what I can only assume was an AMD card, so the system understands the AMD card has now gone?


Yes I had the new card plugged in and I removed the AMD software rebooted before I started dling the nvidia software
Went from 7750 xfire to this.
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August 8, 2013 9:34:23 PM

Ok went to device manager did not see the GPU.
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August 8, 2013 9:37:42 PM

I would test the GPU in another system and if it behaves the same, return it to your place of purchase or open an RMA ticket for it.
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August 8, 2013 9:39:17 PM

I did have the card physically plugged in where the old AMD card(s) where. I am going to try powering down, pulgging straight back into the 770, power on, boot into safe mode and try the dvd again
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August 8, 2013 10:09:44 PM

Do not install drivers in Safe Mode.

It shouldn't matter which PCIe slot you install your graphics card into, but it may be important for the system to see the slot empty between card changes. Generally it doesn't matter, but if something malfunctions, the last thing you need is the wrong hardware ID being said is in a particular slot.

At this point, since you've more than one PCIe slot that you can plug the card into, for the sake of troubleshooting, you should try the card in all possible PCIe slots to see if it will detect in at least one of them. It likely won't be detected with the proper name at first, but may come up as a VGA adapter.
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August 8, 2013 10:20:43 PM

Ok I took a flashlight to the pulgs and the 2 small 2 pin ones where not in all the way. So I guess Im gonna have to make a run at power down and up without card then again with card. Im going to go ahead and start uninstalling the software before I do that JIC
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August 8, 2013 10:28:53 PM

The GPU would be under display adapter or graphic hardware correct?
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August 8, 2013 10:34:57 PM

Your GPU should be listed in the Display adapters device category, but if it's unrecognized for whatever reason, you should also look under Other Devices.
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August 8, 2013 11:35:51 PM

bigpinkdragon286 said:
Your GPU should be listed in the Display adapters device category, but if it's unrecognized for whatever reason, you should also look under Other Devices.


okso only blue screen I said screw it torn down my build and unplugging everything because one of my cords kept falling out of my PSU. there was a couple others that needed to be changed as well. now Im getting debug code 62 I have an Asus Mobo the z87 Pro. Im on a laptop right now. Some people say its RAM issue, some say its GPU issue. Its funny because I actually reseated my ram and made sure the clips clicked one sstick wasnt but it was being noticed now I got a debug code for fixing it lol. If you got anything to help I really need it.
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August 9, 2013 5:04:02 AM

Well, no harm in running a RAM test at this point:

MemTest86:

http://www.memtest86.com/

Memtest86+:

http://www.memtest.org/

Perhaps remove your NVIDIA card, swap back in one of your 7750's if you've still got them on hand, and see if the system can be put back into a reasonably normal state. If it can run normally with a 7750 reinstalled, I suspect the 770 may be malfunctioning.
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August 9, 2013 7:04:16 AM

I got it thanks. I read in another forum I think it was officialgtx770owners.com or something like that. About how the new Nvidia cards or higher end ones will screw up your settings somehow guys where waiting 10-30 minnutes for their pc to boot up and stuff. Anyways I said no Im not doing that. Basically when you plug in the card and you put in the cd it for some reason or somehow messes with your boot order and changes it to legacy. I have no idea you might say its not possible but thats what happened. I had to unplug the card again, use the integrated graphics and get into bios once I got in there it was easy to spot. I changed it back made sure everything else was the same booted up, there was some updates or something so I dled those I went ahead and rebooted just to make sure everything was still the same powered down, plugged in the card plugged in my HDMI powered up everything went smooth, but I had to go through device manager find the "generic vga display" thanks for pointing that out I mightve missed it looking strictly for Nvidia. and I had to update the drivers from the dvd there. Rough ride but made it in one piece. I posted about it because I saw a lot of guys having the same kind of problems. Nobody knew what to do. It is a b2, not a 62 debug code. Everyone did the same thing and told them do try the same memtests and nobody was able to really resolve it. I just hope somebody finds my rudimentary post and it helps them cause that was a chore. Thanks again for helping me out I needed some guidance in the right direction. BTW my 770 is purdy
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August 9, 2013 3:23:27 PM

Glad you got it working. :-) Sounds like a BIOS issue more than an NVIDIA issue, that could be resolved with an update from the manufacturers. However, if NVIDIA really is trying to detect and change your BIOS for you when installing on a system with Intel's integrated on-chip graphics, I would consider that a big no-no, especially if they don't let the user know they are changing those settings. If you don't mind my asking for a little more clarity, which boot order do you mean, boot order for the primary graphics device? That would make sense to me after the fact, if the NVIDIA card was being booted as the secondary adapter to the on-chip Intel adapter, for if memory serves me right, the VGA BIOS for the NVIDIA card wouldn't be loaded and the card would look odd to the driver installation. One would think that disabling the on-board graphics would sort this out. Either way, glad you got it running, and hopefully others can benefit from your post. (-:
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August 9, 2013 6:29:24 PM

bigpinkdragon286 said:
Glad you got it working. :-) Sounds like a BIOS issue more than an NVIDIA issue, that could be resolved with an update from the manufacturers. However, if NVIDIA really is trying to detect and change your BIOS for you when installing on a system with Intel's integrated on-chip graphics, I would consider that a big no-no, especially if they don't let the user know they are changing those settings. If you don't mind my asking for a little more clarity, which boot order do you mean, boot order for the primary graphics device? That would make sense to me after the fact, if the NVIDIA card was being booted as the secondary adapter to the on-chip Intel adapter, for if memory serves me right, the VGA BIOS for the NVIDIA card wouldn't be loaded and the card would look odd to the driver installation. One would think that disabling the on-board graphics would sort this out. Either way, glad you got it running, and hopefully others can benefit from your post. (-:


Sorry Yeah it went into "Legacy Rom" and kept trying to boot from the dvd rom. It might've been because I had placed the cd in and plugged the card in before I rebooted, So when the glitch went into effect it kept trying to use the MSI dvd as a boot loader. I had pulled the dvd out thinking if the ROM didn't recognize or even have a disc it would just move on down the order but it didn't. Yeah one of the guys from that other forum said "BIOS update" thats exactly what he did, but I already have the latest update so I guess I could've reflashed it but I know how bad that can get if it goes wrong. So I just kept thinking there is no reason why I should not be able to at least get into BIOS and take a look around. So I did what my boy Tradesman always suggested to me slow down and take it one step at a time. So All I know is the boot order went haywire I broke it down in my head did a little research I knew it wasnt a mem problem cause nobody in the threads I found came back and said that mem. was it, so I re-tracked my steps found a way in and changed up the bios. I must say I never had this kind of trouble with AMD :) 
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Best solution

August 9, 2013 6:48:06 PM

Well, haha, AMD has their own set of quirks. :-) Just shows that we don't learn nearly as much from things that go smoothly as the ones that make us think. The good point is that it all seems sorted now.
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