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Can you return a card after a little over a month??

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  • Systems
Last response: in Graphics & Displays
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August 10, 2013 3:18:19 PM

I ordered my Gigabyte GTX 770 in June from Newegg.

I game with a 144hz monitor, so even though it does give good performance, i'm just not quite satisfied with the performance of the card.

I just recently saw this amazing deal for a 7990
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
Which is 590$ for an amazing card + 8 games i want! (The micro stuttering is fixed with their recent 13.8 driver)

I was wondering could i possibly return my card for a refund? I understand that the newegg RMA is only 30 days, however, i know that some companies are more lenient and let you return it if you're unhappy with the product.

Also, do i need to contact Gigbyte or Newegg in this case?

More about : return card month

August 10, 2013 3:40:44 PM

First of all, the micro stuttering isn't completely fixed with 13.8, it's just less of a problem now. Do you honestly want all eight of those games? That would be rare. :p 

Why in the world would you be asking us if you can return the thing, though? Since, like you said, Newegg's RMA period is only 30 days, you should contact Gigabyte and ask them if they have an extended return option. (I warn you, though, gigabyte was a bad choice in this scenario - I haven't once had a satisfying customer service interaction with them.)
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August 10, 2013 3:50:10 PM

Well, i want 3-4 of those games. Such as tomb raider + farcry 3 + bioshock.

In any case, even if there's no games. I'll be more than happy to pay 190$ more for a card that blows everything away.
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August 10, 2013 3:54:59 PM

$590. And I don't think it's as impressive as you think it is, but that's fine.

Go ahead and contact gigabyte - the poster before me does have a point that you might be able to slide things past Newegg, so I'd go ahead and try that, but if you call gigabyte and say the performance is disappointing, you'll probably be able to get a return.
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August 10, 2013 3:58:15 PM

Can you please elaborate on that dude?

I've always been a nvdia fanboy as well. However, to me, this deal just seems outrageous!! The fastest card on the planet + 8 games that's good for a price that's little more than half of a competeing titan/690!

Also, every single benchmark i looked at, shows the 7990 performing very well. Especially when compared to a single core 770.

I won't have to pay the full price if i can get my $400 back from my 770
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August 10, 2013 4:26:59 PM

I'm actually not a proponent of either company. If you had a triple monitor setup, I'd say go for it.

But the new catalyst drivers did not entirely fix the frame latency problems, and on a high refresh rate monitor, you're going to notice it, dearly. (I've got a 120Hz BenQ that caused me to return my 7970 back when it wasn't fixed for single cards either.) The higher refresh rate, once you get used to it, means that you really do notice the little imperfections.

Bear in mind that even if you get to return the thing, you'll have to pay shipping for both your card and the new one, and likely a restocking fee... and I would be very surprised if that $600 price was without a rebate card, which is always a gamble.

I'm not saying don't do it if you don't want to, I'm just saying that you shouldn't get your hopes so high up you expect something mind-blowing. (And remember that benchmarks often show frames displayed, not full ones - so frames that were cut short end up counting. Tom's did an in-depth analysis of this a while back that showed in a lot of cases the 7990 was only about 15% better than a 7970, counting full frames.. but that was before the driver fix.)

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August 10, 2013 5:37:44 PM

Oh the 7990 need 1000w ???

PcParts told me it'll only take like 650 w, since i've a very good 750w PSU, would it be enough?
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August 11, 2013 12:44:52 AM

u_gonna_squeal_b4_we_cookya said:
opponentmule2 said:
Oh the 7990 need 1000w ???

PcParts told me it'll only take like 650 w, since i've a very good 750w PSU, would it be enough?


On the newegg page you linked to for that discounted Powercolor 7990, in the details tab, it says it needs a minimum of 850 watts. Depending on what else you have installed on your PC, you may or may not need more than that. I only said 1,000 watts so that you would have more than enough headroom now and for any other parts that you may add in the future. You may be able to use the 750w you have now, but only if it is of really really good quality and well made and if it is 80 plus rated - preferably gold. Even then you might be pushing it to its limit. You are essentially installing two video cards in your PC and based on the pictures of it on newegg this card needs three 8-pin PCI-e power cables to run it. That is a lot of juice. According to this review of a standard 7990, it uses up to 491 watts by itself. And that standard card only has two 8-pin PCI-e power cables. I would assume that the Powercolor version will use more simply based on the 3rd PCI-e power cable requirement. If you want to truly find out if your power supply is capable of running all of your components, then plug in everything into this PSU calculator and find out. It will give you one value which is how much wattage all of the components use and a second value which is what they recommend the wattage of your PSU be.


at peak the Devil 13 consumes 304 watts (according to this review and the one you posted shows total system wattage) judging by those numbers, a psu from any respectable brand will run it (it does not have to be 80 + anything, that just shows how little energy is being wasted as heat and whatnot) just make sure the psu is not over rated and can actually provide at least 700 watts and your good to go.
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August 11, 2013 1:10:21 AM

^That's not the 7990, though.

Or rather, it IS a dual-chip Tahiti core, but it's not AMD's 7990, is impossible to find, and is way better built than the 7990s you can buy now.
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August 11, 2013 1:28:15 AM

DarkSable said:
^That's not the 7990, though.

Or rather, it IS a dual-chip Tahiti core, but it's not AMD's 7990, is impossible to find, and is way better built than the 7990s you can buy now.


well the official amd version (AX7990) should consume less or the same amount of energy than the devil 13.
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August 11, 2013 11:31:32 AM

Rafeed Iqbal said:
well the official amd version (AX7990) should consume less or the same amount of energy than the devil 13.


...no. Why would you think that?

The devil 13 was a much better designed card, and the 7990 isn't - it pulls (and wastes) a ridiculous amount of power.
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August 11, 2013 11:53:04 PM

DarkSable said:
Rafeed Iqbal said:
well the official amd version (AX7990) should consume less or the same amount of energy than the devil 13.


...no. Why would you think that?

The devil 13 was a much better designed card, and the 7990 isn't - it pulls (and wastes) a ridiculous amount of power.


the AX7990 is identical to the devil 13, except that it is voltage locked and it has a black shroud

source 1
source 2

powercolor does have the reference malta version too, but this is a voltage locked devil 13, which they released after the devil 13 was sold out.
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August 12, 2013 12:00:27 AM

I would just keep the GTX 770, I like AMD but that HD 7990 was a massive flop, and you might as well get another GTX 770.
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August 12, 2013 10:23:15 AM

Rafeed Iqbal said:
the AX7990 is identical to the devil 13, except that it is voltage locked and it has a black shroud

source 1
source 2

powercolor does have the reference malta version too, but this is a voltage locked devil 13, which they released after the devil 13 was sold out.


Ahh, good to know - I was presuming it was a reference card.

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