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Problem with new SSD and Windows Backup

Last response: in Storage
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August 10, 2013 11:18:51 PM

I have a Windows 7 laptop and I recently installed a Samsung 840 PRO series SSD. I performed the data migration, installed the new drive, and then installed the Samsung Magician software (V4.1). Everything appeared to work correctly...but now when I go to the Control Panel and select "Back up your computer" nothing happens. I get a window with a title of "Back up or restore your files" but it's completely empty -- all the normal controls, settings, and options are gone. If someone knows how I can attach a screenshot I'd be happy to :) .

I had been using the Windows "Backup and Restore" program to routinely back up my data. I have an external USB drive that I use as a back up drive. I performed a backup right before I installed the new SSD, so I know everything was working correctly before the upgrade. Perhaps the Samsung Magician program somehow disabled the Windows Backup program? If so, how can I re-enable it? I would like to be able to continue to back up my data to an external drive as I was before. I've seen a few message threads where people describe a similar problem, but I haven't found one that describes a solution. Please help!

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a b G Storage
August 10, 2013 11:26:38 PM

I can only think of one thing that would prevent this, so let's check and see if I'm right.

Hold the Windows key and press 'R', this will bring up the Run Command box. Type "services.msc" without the quotes and press Enter (at this point, you may get a UAC prompt, if so press Yes to continue). Scroll down the list of services until you find "Windows Backup" then look to the right in the column titled "Startup Type" and tell me what it's set to.
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August 11, 2013 7:36:46 AM

Skeefers said:
I can only think of one thing that would prevent this, so let's check and see if I'm right.

Hold the Windows key and press 'R', this will bring up the Run Command box. Type "services.msc" without the quotes and press Enter (at this point, you may get a UAC prompt, if so press Yes to continue). Scroll down the list of services until you find "Windows Backup" then look to the right in the column titled "Startup Type" and tell me what it's set to.


Son of a b****, I can't believe I didn't think of that. I totally forgot that Windows Backup is a service. And wouldn't you know it, it wasn't running and in fact had been disabled (I'm guessing the Samsung software did this during its optimization step). I set the startup type back to "automatic" and was able to restart the service. My "Back up or restore your files" window now has all its normal controls and options back; looks like everything is back to normal! Thanks so much!
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a b G Storage
August 11, 2013 7:39:22 AM

No problem :) 
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February 5, 2014 8:55:23 PM



It is indeed the Samsung Magician. In version 4.3 it is under "SYSTEM MANAGEMENT" / "OS Optimization". One of the items disabled when I selected the "Maximum Reliability" tab disabled the backup and restore within Windows 7 64-Bit.
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