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Need help with an strange issue of my homebuilt pc

Tags:
  • Homebuilt
  • Systems
  • Windows 7
  • New Build
  • Wireless Mouse
Last response: in Systems
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August 11, 2013 2:32:17 AM

Here are my original specs for my first new build:
HDD1: Seagate ST350063 0AS 500GB
HDD2: Western Digital WDC WD10 EACS-07D6B0 1TB
CPU: i7-4770k
MB: ASUS SABERTOOTH Z87
GPU: GTX 770
RAM: Corsair Vengeance 8 GB
Keyboard/Mouse: Logitech G15/G700
Other Comments: Im not setting up RAID for this build

The problem started a couple of days ago. The mouse and keyboard were behaving erratic, like the mouse was not able to select/move certain items, deselects certain windows, certain keys on the keyboard wouldnt work or behaved oddly like the ESC key opened the task manager and certain keys executed certain other functions. Now, I tried using a couple of different other mouses and all behaved the same way. So, I believed it to be an issue with the hard drive, so I replaced it with a Western Digital Caviar blue.

At first when I installed Win 7 Pro 64 on the new drive it seemed to work for a while but as the updates and drivers were installed it started up again. It appears that the key board is not affected, just the mouse now. I also tried several different other mouses and still has the same effect. What I noticed is that if I was able to move a window it doesnt move across the screen cleanly. Also, there seemed to be delay during boot where after the windows icon loads it goes to a blank screen with the mouse in the middle with the circular loading icon and then it goes to the login screen. I went into safe mode thinking that the issue wouldnt occur there but it did. At that point, I thought that I installed an update that was causing this.

I've installed so many updates and did not know which restore point would have actually happened so since I was in the process of setting everything back up, I decided that to just reinstall Windows again to start from scratch. The result was the issue was still there with the mouse. I can open the Recycle bin, the window pops up but whenever I click anywhere within that window or any other window that window gets deselected. Right click still works on the desktop and both buttons dont work on any icons on the taskbar at the bottom of the screen.

Im not sure as to why this is starting now. I built my pc a couple of weeks ago and there were no issues. The only thing I did this week that may have done it was update the bios, but if it was the bios then wouldnt it just not turn on any more? I downloaded the correct one from the site as I searched by the model number. I am at a loss as to what the actual issue is?

More about : strange issue homebuilt

August 11, 2013 3:57:56 AM

We cant rule out the bios, but it is unlikely. Plug the mouse into another usb port
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a b $ Windows 7
August 11, 2013 4:40:05 AM

Hi

Are you plugging keyboard & mouse unto USB2 or USB3 ports ?
I would use USB2 not usb3 ports

(try front & rear ports)

Have you tried booting up a Linux boot CD such as Parted Magic
to see if mouse still has problems with different operating system & drivers

are you using Logitech or Microsoft mouse drivers

With Wireless mice do you have same problem with ordinary usb cable connection .

I have seen USB wireless network device interfer with ordinary keyboard and mouse when all close together.

regards
Mike Barnes
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August 11, 2013 9:18:18 AM

mbarnes86 said:
Hi

Are you plugging keyboard & mouse unto USB2 or USB3 ports ?
I would use USB2 not usb3 ports

(try front & rear ports)

Have you tried booting up a Linux boot CD such as Parted Magic
to see if mouse still has problems with different operating system & drivers

are you using Logitech or Microsoft mouse drivers

With Wireless mice do you have same problem with ordinary usb cable connection .

I have seen USB wireless network device interfer with ordinary keyboard and mouse when all close together.

regards
Mike Barnes


Oh, I forgot the case. Its a NZXT Phantom 630.
I never thought of putting it into USB 3.0 as I did not see the benefit of doing that. What I like about the Logitech G700 is that it can be corded or wireless. I tried logitech M305, M325, and a Microsoft Optical Model: 1025 and all of them had the same issue. I tried putting it in the front usb ports the back usb ports but it didn't work. The mouse seemed to work fine in the bios page.

However I might have found the culprit. I tried running Parted Magic. It seemed that it was running okay until it hit a snag. After it said that all the drivers were loaded, it errored and said it couldn't find a particular SQFL file and to report it. Then it went down to a command prompt. It said to type exit to reboot the system, but the G15 was not responding and it was at that point I realized that there was no power coming out of the keyboard. What I was going to do was hook up my old dell keyboard and it see if parted magic would recognize that one. Then it was that point I decided that may be it was the keyboard. So what I did is hooked up the old key board, logged in to windows so it can install the driver for the dell keyboard, shut the machine off and disconnected the G15 keyboard and left the dell keyboard in and turned the pc back on. What I saw was improvement. It seemed OS loaded more quickly and the G700 mouse seems to be working normally. The only thing on I can think of that why it might've been the G15 keyboard that it's a older keyboard and/or on the key board there were usb ports and the system/mb might not have been recognizing the ports on the keyboard properly. The issue might have popped now was maybe the bios update I did might have altered the usb functionality. I'll continue with the installation and if I find no other issues then it is safe to assume that it was the keyboard causing this.


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August 11, 2013 11:09:51 AM

mbarnes86 said:
Hi

Are you plugging keyboard & mouse unto USB2 or USB3 ports ?
I would use USB2 not usb3 ports

(try front & rear ports)

Have you tried booting up a Linux boot CD such as Parted Magic
to see if mouse still has problems with different operating system & drivers

are you using Logitech or Microsoft mouse drivers

With Wireless mice do you have same problem with ordinary usb cable connection .

I have seen USB wireless network device interfer with ordinary keyboard and mouse when all close together.

regards
Mike Barnes


Forgot to put my psu. its corsair tx850m
Perhaps I spoke too soon, the problem was not the keyboard. The delay returned again after the windows logo. The mouse issue is reoccurring. I just noticed it but on occasion the mouse instantly moves to the bottom left corner of the screen. The odd thing is that when I do Ctrl+Alt+Delete, I click a on the screen and I am able to select the task manager and it looks like the mouse is behaving normally again on when i return to the desktop. The problem is then what service, program, or driver might be causing this?
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August 11, 2013 8:18:47 PM

mbarnes86 said:
Hi

Are you plugging keyboard & mouse unto USB2 or USB3 ports ?
I would use USB2 not usb3 ports

(try front & rear ports)

Have you tried booting up a Linux boot CD such as Parted Magic
to see if mouse still has problems with different operating system & drivers

are you using Logitech or Microsoft mouse drivers

With Wireless mice do you have same problem with ordinary usb cable connection .

I have seen USB wireless network device interfer with ordinary keyboard and mouse when all close together.

regards
Mike Barnes


Here's a status update:

1. I uninstalled and unplugged all non essential hard drives and cd rom drives. The issue still occurred
2. I changed the video card to my old GTX 560 TI. The issue still occurred.
3. I went to safe mode. The issue even occurred in there.
4. I did a clean boot. The issue still occurred.
5. Ran sfc /scannow. In the details file almost all were Verifying 100 (0x0000000000000064) components, and only one Verifying 32 (0x0000000000000020) components. Final lines of the report mention that it was repairing 0 components.

The only thing I can think of is that it might either be the Bios update or the intel drivers. I dont think it was the OS disc cause I used it on my old pc many times and had no issues. I am at my wits end as to what the cause is.
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