Sign in with
Sign up | Sign in
Your question
Solved

Unable to delete unwanted 0 bytes files from my 8gb SanDisk Micro SD Card. Please HELP!

Last response: in Storage
Share
August 11, 2013 7:48:20 AM

Hello!

Here is my problem and I would really like some good advice and possibly a solution from experts. I have a 8Gb SanDisk Micro SD Card for my phone. Recently, I decided to delete everything on the card to store some fresh data in it. So, I copied my data from my phone to my PC using the Nokia USB data cable and then after disconnecting the phone from PC, formatted the card using my Nokia Asha 311 phone, since I had no SD card Reader at the time.

I had, prior to formatting the card, managed my files in three main folders inside the card, namely - Images, Music and Other Files. After the format was complete, my phone showed that the SD card is now empty with only 32kb out of 7.39gb occupied, which, I guess, is normal for Nokia phone as it copies some of its system files on the card such as cities, copyright, etc. Next, I replugged the phone back into my pc using the usb data cable and Nokia Suite detected it. A folder with my phone's name appeared at the 'COMPUTER' window right beside my optical drive (F). I double clicked the folder to find two more folders, namely - Phone Memory and my SD card. Again it showed that my sd card was empty [7.38gb free of 7.38gb]. I decided to check whether my card was truly empty or not. So, I double clicked the sd card folder. What I saw there was a few Nokia Phone system folders, along with a few more files of 0 bytes, namely - Images, Music and Other Files. At first, it didn't bother me. These were harmless files occupying no significant space and I could always delete them later, or so I thought. So, I proceeded to copy my data back to the card.

I have always maintained my files in the above mentioned three main folders and so I proceeded to do the same and tried to create new folders with the same names, only to find that I could not do so because same named files were already present. I tried to delete these files but no luck. Apparently, I did not had sufficient privileges even though my account is the computer administrator. The message that appeared was "Error Occured while trying to delete this item."

Since then, I tried almost everything to try and delete those files. I formatted the card many many times using the phone. I bought a SD Card Reader and again formatted the card again and again using windows (both quick and full format). I used an advice on the internet telling to use diskpart. No luck. I did everything i could think of from using chkdsk, to using many 3rd party card formatting softwares like SDFormatter 4 and Diskwipe, but no luck. I checked 'DISK MANAGEMENT'. It showed no flaws. I had an available primary partition of 7.39gb according to it. But when I checked the 'COMPUTER' window, there it displayed only 7.38gb free of 7.38gb available. I am guessing that those corrupt files are somehow responsible for this. I also remember using SDFormatter 4.0 to fully erase data from the card which made 7.40gb available according to the 'DISK MANAGEMENT' and 7.39gb displayed at the computer window but still wasn't able to remove those files. I also scanned my card with Norton 360 to check for viruses, but it displayed 'NO THREATS DETECTED'. I also used cleanmgr but it did not detected the portable drives.

My main concern is that these files are not letting me copy any file of the similar name [folders mainly]. Also, I noticed that if I copy a folder with a different name, say PAT, from the above-mentioned three, and later delete it or move it from the card, a similar new 0 bytes file is created with the name PAT and further cause me problems. Hence I just want these files gone. Please please please.....someone help...I really need that SD Card. But since it is almost working, I don't want to buy a new one if there is any hope. PLEASE HELP ASAP!


Please Note: I am using Windows 8 Pro 32 bit. My SD card is Sandisk 8gb Micro SD - HC. My phone is Nokia Asha 311, software v7.36. Using Nokia Suite 3.8. Antivirus is Norton 360 latest.

Need any more details...please just ask, but reply ASAP. And sorry for the long winded explanation but I wanted you to understand my exact situation. Someone please find a solution to this.

Thanking You all in advance for your help!

- issm
October 1, 2013 8:22:42 AM

issm said:
Hello!

Here is my problem and I would really like some good advice and possibly a solution from experts. I have a 8Gb SanDisk Micro SD Card for my phone. Recently, I decided to delete everything on the card to store some fresh data in it. So, I copied my data from my phone to my PC using the Nokia USB data cable and then after disconnecting the phone from PC, formatted the card using my Nokia Asha 311 phone, since I had no SD card Reader at the time.

I had, prior to formatting the card, managed my files in three main folders inside the card, namely - Images, Music and Other Files. After the format was complete, my phone showed that the SD card is now empty with only 32kb out of 7.39gb occupied, which, I guess, is normal for Nokia phone as it copies some of its system files on the card such as cities, copyright, etc. Next, I replugged the phone back into my pc using the usb data cable and Nokia Suite detected it. A folder with my phone's name appeared at the 'COMPUTER' window right beside my optical drive (F). I double clicked the folder to find two more folders, namely - Phone Memory and my SD card. Again it showed that my sd card was empty [7.38gb free of 7.38gb]. I decided to check whether my card was truly empty or not. So, I double clicked the sd card folder. What I saw there was a few Nokia Phone system folders, along with a few more files of 0 bytes, namely - Images, Music and Other Files. At first, it didn't bother me. These were harmless files occupying no significant space and I could always delete them later, or so I thought. So, I proceeded to copy my data back to the card.

I have always maintained my files in the above mentioned three main folders and so I proceeded to do the same and tried to create new folders with the same names, only to find that I could not do so because same named files were already present. I tried to delete these files but no luck. Apparently, I did not had sufficient privileges even though my account is the computer administrator. The message that appeared was "Error Occured while trying to delete this item."

Since then, I tried almost everything to try and delete those files. I formatted the card many many times using the phone. I bought a SD Card Reader and again formatted the card again and again using windows (both quick and full format). I used an advice on the internet telling to use diskpart. No luck. I did everything i could think of from using chkdsk, to using many 3rd party card formatting softwares like SDFormatter 4 and Diskwipe, but no luck. I checked 'DISK MANAGEMENT'. It showed no flaws. I had an available primary partition of 7.39gb according to it. But when I checked the 'COMPUTER' window, there it displayed only 7.38gb free of 7.38gb available. I am guessing that those corrupt files are somehow responsible for this. I also remember using SDFormatter 4.0 to fully erase data from the card which made 7.40gb available according to the 'DISK MANAGEMENT' and 7.39gb displayed at the computer window but still wasn't able to remove those files. I also scanned my card with Norton 360 to check for viruses, but it displayed 'NO THREATS DETECTED'. I also used cleanmgr but it did not detected the portable drives.

My main concern is that these files are not letting me copy any file of the similar name [folders mainly]. Also, I noticed that if I copy a folder with a different name, say PAT, from the above-mentioned three, and later delete it or move it from the card, a similar new 0 bytes file is created with the name PAT and further cause me problems. Hence I just want these files gone. Please please please.....someone help...I really need that SD Card. But since it is almost working, I don't want to buy a new one if there is any hope. PLEASE HELP ASAP!


Please Note: I am using Windows 8 Pro 32 bit. My SD card is Sandisk 8gb Micro SD - HC. My phone is Nokia Asha 311, software v7.36. Using Nokia Suite 3.8. Antivirus is Norton 360 latest.

Need any more details...please just ask, but reply ASAP. And sorry for the long winded explanation but I wanted you to understand my exact situation. Someone please find a solution to this.

Thanking You all in advance for your help!

- issm


m
0
l
Related resources

Best solution

a c 906 G Storage
October 1, 2013 4:37:19 PM

Either the card has failed or it was a counterfeit card to begin with. What you are seeing happens in both cases.
You can test the card to find its true capacity http://www.passmark.com/support/bit_fake_USB_detection....
Share
January 17, 2014 2:49:11 PM

i dont know the answer but the way you presented your prbs thas very cool
m
0
l
July 18, 2014 6:40:38 PM

popatim said:
Either the card has failed or it was a counterfeit card to begin with. What you are seeing happens in both cases.
You can test the card to find its true capacity http://www.passmark.com/support/bit_fake_USB_detection....


I seriously doubt this is the correct answer. A counterfeit card with exaggerated capacity or a failed card would not selectively allow folders (with a name that does not already exist) to be created, while denying creation of others (where the name already exists). I do not know the solution to the problem, but it appears to be one caused by a combination of the proprietary disk/folder/file structure used by the phone (Windows can only format & wipe out some of that structure) and the access rights scheme that the phone uses (you may have rights to list a folder's content but not to read or modify the listed sub folders or files). Also, the 0-byte files may actually be folders with a proprietary structure that Windows cannot recognize/expand to show content. The directory data may also not contain all the data needed to successfully delete the object and since Microsoft didn't expect this scenario, a generic "error occurred" message is put up by the OS.

As a workaround, I suggest you create folders with similar names and locate your files there.
m
0
l
!