My sister's computer seems to have some nasty viruses on it. She wants me to fix it.
Thing is I'm not very computer skilled myself, I mainly know basics and what not to do. But she's got one hell of a virus on it and is begging me for help.
The issues are that programs and applications take anywhere from minutes to hours to respond to any action. It is difficult to tell if things are freezing or if response time is completely out of whack. The only thing that seems to actually stay functional is the mouse and keyboard.
Simply opening a program can take any length of time. Also clicking on Chrome/internet explorer will not open a browser. But if I can manage to get the task manager to show up it will say that chrome/IE has a window or two running.
Safemode doesn't seem to work. Everything is frozen when you boot it up and seems to stay that way.
I've tried recovery options but her computer seems to always say that the Recovery wizard is already running, and that she somehow has no prior save points. Baffling.
All I want to do is get online to get her malwarebytes and do a scan.
She's flipping out because a whole mess of summer assignments are on there that she can't possibly make up in the time she has before going back to school.
This is a hewlett-packard desktop with windows vista 64-bit.
I greatly appreciate any help I can get in this matter. I always try to look out for my little sister and this is one scenario where I am not of much help to her.
Thing is I'm not very computer skilled myself, I mainly know basics and what not to do. But she's got one hell of a virus on it and is begging me for help.
The issues are that programs and applications take anywhere from minutes to hours to respond to any action. It is difficult to tell if things are freezing or if response time is completely out of whack. The only thing that seems to actually stay functional is the mouse and keyboard.
Simply opening a program can take any length of time. Also clicking on Chrome/internet explorer will not open a browser. But if I can manage to get the task manager to show up it will say that chrome/IE has a window or two running.
Safemode doesn't seem to work. Everything is frozen when you boot it up and seems to stay that way.
I've tried recovery options but her computer seems to always say that the Recovery wizard is already running, and that she somehow has no prior save points. Baffling.
All I want to do is get online to get her malwarebytes and do a scan.
She's flipping out because a whole mess of summer assignments are on there that she can't possibly make up in the time she has before going back to school.
This is a hewlett-packard desktop with windows vista 64-bit.
I greatly appreciate any help I can get in this matter. I always try to look out for my little sister and this is one scenario where I am not of much help to her.
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