Inconsistent Xbox Live Network Performance

podiddly

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Mar 22, 2013
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10,510
Since moving into my new apartment I have been experiencing inconsistent network performance when playing games on xbox live. Performance is often bad during the day and then sometimes gets better late at night (though not always). This is despite the fact that most of the common performance metrics (download speed, upload speed, ping, jitter, packet loss) remain very consistent (dl ~ 24 mb, ul ~ 4 mb, 25 ms ping, 4 ms jitter, 0% packet loss).

As such I am wondering what other tests/diagnostics I could perform to better diagnose and ultimately solve my issue.

modem: U10C035
router: Netgear WNR1000 v2

Thanks for your help!
 

podiddly

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Mar 22, 2013
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10,510


I have one roommate and he works all day. I have a password on my network. This is not the problem
 

RaisingTheBarHD

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May 8, 2013
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ok i would contact your ISP, what speeds are you paying for and what does your speed test say?
 

podiddly

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Mar 22, 2013
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10,510


from op:

(dl ~ 24 mb, ul ~ 4 mb, 25 ms ping, 4 ms jitter, 0% packet loss).
 
do you get problems with anything else or just xbox live? seeing as people on xbox live host games from their xbox they could be causing most of the performance issues, if you connect wirelessly to your xbox then grab inssider and run it on a laptop if you have one and check how congested the local wireless channels are in your area and change to a less congested channel.
 

podiddly

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Mar 22, 2013
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web browsing and downloads seem relatively fine on my laptop. There is no way it is just xbox hosts causing the problem as I never ran into this problem (at least not the high degree i do now) in my old apartment. Xbox is connected to router using ethernet cable not wirelessly. I have also tried plugging directly into modem and problem still exists.
 
have you tried different ethernet cables? i would also try a friends xbox in your apartment in case its something wrong with your xbox itself.

also plug your modem into the master socket in the apartment, the first socket the phone line comes into and remove the faceplate if it has one and use the test socket to disconnected any extension in the apartment in case something is causing problems with the wiring intermittently considering that UDP packets have no error detection or correction unlike TCP packets so an interference problem is often exacerbated with UDP traffic.
 

podiddly

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Mar 22, 2013
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10,510


I have tried different ethernet cables. Trying another xbox is a good idea, will have to try that next.

Not sure where the master socket is tbh, might have to ask around a bit before i can test this.

Thanks