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Inconsistent Xbox Live Network Performance

Last response: in Video Games
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August 13, 2013 11:41:55 AM

Since moving into my new apartment I have been experiencing inconsistent network performance when playing games on xbox live. Performance is often bad during the day and then sometimes gets better late at night (though not always). This is despite the fact that most of the common performance metrics (download speed, upload speed, ping, jitter, packet loss) remain very consistent (dl ~ 24 mb, ul ~ 4 mb, 25 ms ping, 4 ms jitter, 0% packet loss).

As such I am wondering what other tests/diagnostics I could perform to better diagnose and ultimately solve my issue.

modem: U10C035
router: Netgear WNR1000 v2

Thanks for your help!
August 13, 2013 11:48:00 AM

well since you are in an apartment you are most likely sharing internet with other people which could be a reason it would be bad during the bad day when people are on and better at night when they are sleeping.
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August 13, 2013 11:57:34 AM

RaisingTheBarHD said:
well since you are in an apartment you are most likely sharing internet with other people which could be a reason it would be bad during the bad day when people are on and better at night when they are sleeping.


I have one roommate and he works all day. I have a password on my network. This is not the problem
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August 13, 2013 12:02:23 PM

podiddly said:
RaisingTheBarHD said:
well since you are in an apartment you are most likely sharing internet with other people which could be a reason it would be bad during the bad day when people are on and better at night when they are sleeping.


I have one roommate and he works all day. I have a password on my network. This is not the problem


ok i would contact your ISP, what speeds are you paying for and what does your speed test say?
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August 13, 2013 12:22:45 PM

RaisingTheBarHD said:
podiddly said:
RaisingTheBarHD said:
well since you are in an apartment you are most likely sharing internet with other people which could be a reason it would be bad during the bad day when people are on and better at night when they are sleeping.


I have one roommate and he works all day. I have a password on my network. This is not the problem


ok i would contact your ISP, what speeds are you paying for and what does your speed test say?


from op:

(dl ~ 24 mb, ul ~ 4 mb, 25 ms ping, 4 ms jitter, 0% packet loss).
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August 13, 2013 12:33:24 PM

do you get problems with anything else or just xbox live? seeing as people on xbox live host games from their xbox they could be causing most of the performance issues, if you connect wirelessly to your xbox then grab inssider and run it on a laptop if you have one and check how congested the local wireless channels are in your area and change to a less congested channel.
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August 13, 2013 12:53:43 PM

mauller07 said:
do you get problems with anything else or just xbox live? seeing as people on xbox live host games from their xbox they could be causing most of the performance issues, if you connect wirelessly to your xbox then grab inssider and run it on a laptop if you have one and check how congested the local wireless channels are in your area and change to a less congested channel.


web browsing and downloads seem relatively fine on my laptop. There is no way it is just xbox hosts causing the problem as I never ran into this problem (at least not the high degree i do now) in my old apartment. Xbox is connected to router using ethernet cable not wirelessly. I have also tried plugging directly into modem and problem still exists.
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August 13, 2013 12:58:25 PM

have you tried different ethernet cables? i would also try a friends xbox in your apartment in case its something wrong with your xbox itself.

also plug your modem into the master socket in the apartment, the first socket the phone line comes into and remove the faceplate if it has one and use the test socket to disconnected any extension in the apartment in case something is causing problems with the wiring intermittently considering that UDP packets have no error detection or correction unlike TCP packets so an interference problem is often exacerbated with UDP traffic.
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August 13, 2013 1:17:20 PM

mauller07 said:
have you tried different ethernet cables? i would also try a friends xbox in your apartment in case its something wrong with your xbox itself.

also plug your modem into the master socket in the apartment, the first socket the phone line comes into and remove the faceplate if it has one and use the test socket to disconnected any extension in the apartment in case something is causing problems with the wiring intermittently considering that UDP packets have no error detection or correction unlike TCP packets so an interference problem is often exacerbated with UDP traffic.


I have tried different ethernet cables. Trying another xbox is a good idea, will have to try that next.

Not sure where the master socket is tbh, might have to ask around a bit before i can test this.

Thanks
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August 13, 2013 1:25:07 PM

the socket may look different to the rest, if you live in the uk it should look like the lower half is removable but may be different depending on what country you live in and how they have wired up your phone system, it may look like this http://www.rob-r.co.uk/other/UKphonecatwiring_files/ima...
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August 13, 2013 1:44:11 PM

I live in the US. I'll look around and perhaps link some pictures.

Is there no other diagnostic tool I could use to test for more "advanced" connectivity issues?
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