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Why does my laptop only say it half the ram it should?

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  • Laptops
  • RAM
  • Computers
  • Memory
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August 13, 2013 11:45:10 AM

I bought a laptop from xoticpc.com and got 32gb of ram but when i go to the properties in my computer it only says it has 16 with 15.9 usable. I am running on a 64 bit operating system as well.

More about : laptop half ram

August 13, 2013 11:49:18 AM

IF you bought it very recently I would call their support line asap. I would tell you to open it up and take a look but I am not sure of their warranties, guarantees, etc. Could be they forgot a stick, could be that it is not seated properly inside.

If it were a bad stick or two of RAM but it was at least seated properly I would think your pc would be having issues while running.
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August 13, 2013 11:50:04 AM

maybe the mobo only support up to 16gb of ram? i would call the seller about this
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a c 311 D Laptop
a c 97 } Memory
August 13, 2013 11:51:19 AM

KawZee said:
I bought a laptop from xoticpc.com and got 32gb of ram but when i go to the properties in my computer it only says it has 16 with 15.9 usable. I am running on a 64 bit operating system as well.


Which version of Windows?
Win 7 Home Premium is limited to 16GB.
http://msdn.microsoft.com/en-us/library/windows/desktop...
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August 13, 2013 11:55:42 AM

USAFRet said:
KawZee said:
I bought a laptop from xoticpc.com and got 32gb of ram but when i go to the properties in my computer it only says it has 16 with 15.9 usable. I am running on a 64 bit operating system as well.


Which version of Windows?
Win 7 Home Premium is limited to 16GB.
http://msdn.microsoft.com/en-us/library/windows/desktop...


I do have Win 7 Home Premium...
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August 13, 2013 11:56:32 AM

KawZee said:
USAFRet said:
KawZee said:
I bought a laptop from xoticpc.com and got 32gb of ram but when i go to the properties in my computer it only says it has 16 with 15.9 usable. I am running on a 64 bit operating system as well.


Which version of Windows?
Win 7 Home Premium is limited to 16GB.
http://msdn.microsoft.com/en-us/library/windows/desktop...


I do have Win 7 Home Premium...

well there is your problem. i would still call up the seller about that.
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a c 311 D Laptop
a c 97 } Memory
August 13, 2013 11:59:09 AM

KawZee said:
USAFRet said:
KawZee said:
I bought a laptop from xoticpc.com and got 32gb of ram but when i go to the properties in my computer it only says it has 16 with 15.9 usable. I am running on a 64 bit operating system as well.


Which version of Windows?
Win 7 Home Premium is limited to 16GB.
http://msdn.microsoft.com/en-us/library/windows/desktop...


I do have Win 7 Home Premium...


Then that is the issue. Something their configuration thing should have caught.
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