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USB 3.0 ports "not recognized" (Gigabyte 990FXA-ud3 and Corsair 500r case, Windows 7))

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August 13, 2013 9:51:40 PM

I have a Gigabyte GA-990FXA-UD3 motherboard and a Corsair 500r case for a total of 4 USB 3.0 ports, none of which work. No response whatsoever from any of my devices.

I've downloaded the driver from gigabyte but when running the install it says it "can't find the supported hardware in your system."

I have also tried the Windows troubleshooter.

Edit: New build, all new parts, fresh Windows 7 install. I did not purchase a cd-drive, so I had to download and install the drivers manually off gigabyte's website.

a b V Motherboard
August 13, 2013 11:14:40 PM

new build?
a b V Motherboard
August 13, 2013 11:20:42 PM

more specifically, did you re-use that hard drive or is that a fresh installation?

I'm thinking perhaps the motherboard software was not installed correctly. A new motherboard generally needs a new OS install, or else you'll get all kinds of driver issues. If you did not do a new installation for your new hardware, the best answer would be to download the drivers, put them on a backup(usb?), re-install windows, and then run the motherboard drivers.

edit:: also make sure you're looking at the correct revision. There are 4 versions of that motherboard & there are different USB 3.0 drivers for some of them (ctrl+f and type 'other version'.. click little blue links, etc)
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August 13, 2013 11:27:53 PM

rylt said:
more specifically, did you re-use that hard drive or is that a fresh installation?

I'm thinking perhaps the motherboard software was not installed correctly. A new motherboard generally needs a new OS install, or else you'll get all kinds of driver issues. If you did not do a new installation for your new hardware, the best answer would be to download the drivers, put them on a backup(usb?), re-install windows, and then run the motherboard drivers.


New build, all new parts, fresh Windows 7 install. I did not purchase a cd-drive, so I had to download and install the drivers manually off gigabyte's website. I believe I got them all, but I will check again tomorrow.

Best solution

a b V Motherboard
August 13, 2013 11:33:02 PM
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posting again because your quote didn't include the edit, and it was also important.

are you sure you are looking at the correct motherboard revision? You didn't mention what v. you had, so perhaps it's as simple as downloading the wrong drivers. The product page has 4 revisions listed & some of them have different drivers (use ctrl+f and type 'other version'). sounds like you're doing it right so far. good luck!
August 15, 2013 11:18:37 AM

Yep, that was it. I downloaded revision 4 drivers for a revision 3 mb.

Or I just forgot to install one.
a b V Motherboard
August 15, 2013 8:08:19 PM

awesome and thank you for picking a solution!
!