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Question about Reformatting hard drive after RMAing MOBO

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August 14, 2013 2:05:19 PM

I was wondering if I should format my hard drive before sending in the motherboard because the ASUS representative said that if you get a new motherboard with a different chipset, you need to reformat. But isn't my OS binded to my older motherboard? Will it let me format my hard drive? Confused.

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August 14, 2013 2:12:44 PM

The ASUS rep is partially correct but wouldn't you get the same MB if they RMA your old one? I think OEM versions of Windows are associated (married) to motherboard. I'd reassemble the PC once you get the new MB and boot it. You can always re-install drivers.
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a c 212 V Motherboard
August 14, 2013 2:14:09 PM

He is talking and absolute 'yes' in a world of 'maybe'.

What OS? If Win7, OEM or retail? Exact same board or different model?

If you can, save any critical data (your personal stuff) on a different drive before you send that board back. That way, when you get the new board...none of your irreplaceable stuff is lost, no matter what happens.
OS and applications can be reinstalled if necessary. You can't get last years vacation pics back.
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a c 243 V Motherboard
August 14, 2013 2:25:31 PM

A motherboard RMA will be for the exact same motherboard as a rule.
It might have a newer revision level.
Your old OS (windows 7 perhaps)should boot with the new motherboard, and at most, you might need to update chipset drivers.
If ASUS no longer had the same motherboard, but had to send you a different one, you will probably still be able to boot since the cpu and supported chipset will be compatible.
If your os is OEM, then, yes, it is tied to the old motherboard.
At activation time Microsoft will detect this, and you will have to call Microsoft to get it activated. You will need to explain that a exact replacement is no longer available, and that your copy of windows is installed nowhere else.

And... as USAFret suggested, protect your valued files just in case.
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August 14, 2013 6:19:42 PM

USAFRet said:
He is talking and absolute 'yes' in a world of 'maybe'.

What OS? If Win7, OEM or retail? Exact same board or different model?

If you can, save any critical data (your personal stuff) on a different drive before you send that board back. That way, when you get the new board...none of your irreplaceable stuff is lost, no matter what happens.
OS and applications can be reinstalled if necessary. You can't get last years vacation pics back.

Retail W7
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a c 243 V Motherboard
August 14, 2013 8:51:17 PM

If you have a retail copy of W7, then you should have both 32 and 64 bit dvd's and can freely move either license to a new motherboard.
A upgrade version is considered as retail and also contains both 32 and 64 bit dvd's.
It is the oem copies that may have issues transferring to a new motherboard. The dvd's come in either 32 or 64 bit.
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