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Dell Inspiron 620 "Enter Password" at startup...HELP!

Tags:
  • Dell Inspiron
  • HIS
  • Dell
  • Hard Drives
  • Computers
Last response: in Computer Brands
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August 14, 2013 5:37:30 PM

Hi everyone. My friend dropped off his Dell 620 desktop and asked if I could wipe his HDD and reinstall windows. Usually this wouldn't be a big deal but this is a craptastic Dell. I plugged the desktop in booted and was prompted to "enter password". I tried taking out the battery to reset cmos, didn't work. I tried moving and shorting the cmos jumper, didn't work. Can anyone please give me some insight on what to do...please!! I have built plenty of computers and I now know why you should "Stay away from Dell's". I have a Win7 disk and his Win7 activation #, I just want to wipe the HDD and Install Windows.

More about : dell inspiron 620 enter password startup

August 14, 2013 5:49:04 PM

Call him and ask him what the password is.
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August 14, 2013 5:53:03 PM

USAFRet said:
Call him and ask him what the password is.


I did and he only knew of a windows password. Where would the bios password be located?
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August 14, 2013 5:57:05 PM

buckshot420 said:
USAFRet said:
Call him and ask him what the password is.


I did and he only knew of a windows password. Where would the bios password be located?


That means he never, ever powered it down. Never applied updates and caused a reboot.
How likely do you think that is?
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August 14, 2013 5:58:43 PM

USAFRet said:
buckshot420 said:
USAFRet said:
Call him and ask him what the password is.


I did and he only knew of a windows password. Where would the bios password be located?


That means he never, ever powered it down. Never applied updates and caused a reboot.
How likely do you think that is?

Very doubtful since I know he lost power during a storm. What causes the "enter password" screen?
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August 14, 2013 6:03:55 PM

buckshot420 said:
USAFRet said:
buckshot420 said:
USAFRet said:
Call him and ask him what the password is.


I did and he only knew of a windows password. Where would the bios password be located?


That means he never, ever powered it down. Never applied updates and caused a reboot.
How likely do you think that is?

Very doubtful since I know he lost power during a storm. What causes the "enter password" screen?


Generally, on boot, that would be a BIOS password.
And then the Windows password.
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August 14, 2013 6:05:45 PM

Do you know the proper method to reset the CMOS on a 620 mobo?
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August 14, 2013 6:16:09 PM

buckshot420 said:
Do you know the proper method to reset the CMOS on a 620 mobo?


Since you tried the battery and CMOS reset and that did not work....there is apparently another level of password on some Dells.

However, Tom's HW rules prevent helping to crack an existing password, so I'm out on that aspect..
From what I've seen, some methods are not easy.

The question still remains - how did he restart the machine without this password?
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Best solution

August 14, 2013 6:28:24 PM

I have no clue. What I did found out is how to reset the BIOS password on a 620 Dell motherboard.
1. Locate psswrdclr pins
2. move jumper from 2/3 to 1/2
3. boot to clear message
4.turn off manually
5. move jumper from 1/2 back to 2/3 and boot...password reset....DAMN YOU DELL!!!!
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August 14, 2013 7:02:10 PM

Ask your friend to call Dell for assistance. They can provide a way to clear BIOS password. Your friend has to prove that he owns this desktop.
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April 20, 2014 4:27:28 AM

HI LOOK U COULD SOLVE THIS PRBLM BY ENTERING THE BIOS NOT BOOT MENU AND AS U ENTER BIOS NAVIGATE TO SECURITY WHERE U WOULD FIND SUPERVISORS PASSWORD OR USER PASSWORD WOULD BE INSTALLED CLEAR IT AND U R DONE IN WHOLE PROCEDURE U WOULD NOT BEEN ASKED TO ENTER THE PASSWORD
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April 21, 2014 9:10:49 AM

@Ankit:
- Never use CAPS LOCK on a forum or in an email. This is considered shouting
- "U" and "R" are letters, not words. Use proper English, it seems you know it
- Don't answer a question you don't know the answer of.
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