Tier 1 Gateway causing ping spikes?

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flatline_

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Jul 5, 2013
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Hello,

So recently I've been having a problem with my internet. In online games the ping would frequently spike up to ridiculous numbers (200-300 from ~20 ping). I talked to my ISP and, after doing some tracerts, we determined there was something wrong with the Tier 1 Gateway that's messing up my ping. Now I'm kind of in a rut--is there even anything I can do or do I just have to wait for the gateway to fix their stuff?
 
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Kewlx25

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Oct 23, 2009
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"there was something wrong with the Tier 1 Gateway"

If it's showing up on the ping, should you be able to tell which company owns it? All IP address, especially for Tier 1 ISPs, should be registered, otherwise they would not route.
 
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bill001g

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Aug 9, 2012
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Traceroute lies to a point. You only see the thing in the path from you to the remote location it may actually take a slighly different path coming back. Gets tricky to be 100% sure where it is.

Things like arin will show you who owns sites. You can use looking glass sites from most ISP to see what the response time is from their routers at various points.

Still if the connection point is not between your ISP and their upstream provider you can do nothing. Say your provider uses ATT and their is a issue between ATT and Level 3. Its not like you can call level 3 or att and report this connection. Both companies will hang up on you in most cases even if you get the support number. Since this would be a way a hacker would social engineer a attack they give nothing. You would need the circuit numbers or at least a customer number to get them to do anything. I actually knew a couple guys I used to work with at a ISP and I had to have them make a conference call from the inside so we could by pass their noc in india. Turned out they had a bad port on the router but if I did not have someone to vouch for me they would have ignored me even though I am a very senior network professional.
 
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bill001g

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Aug 9, 2012
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Most likely something is down. The traffic is looping. It is strange that the latency jumps around but if you believe the DNS it says its wireless so you get random stuff on any form of wireless.

You need a trace that actually terminates on the actual machine or device. A loop with the same addresses either means you have a invalid address or there is a outage in the network that prevent traffic from getting the the end device you are tracing
 
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flatline_

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Jul 5, 2013
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My isp is adamantly defending their statement that there are no outages in the network, and the IP that was traced in that image was to a router IP, so it might be invalid, but i'm not sure.
 
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bill001g

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Aug 9, 2012
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The traffic is looping is all you can tell. it is fine up to hop 19. Then it goes round and round in some network that has DNS entries that imply its a wireless network. If it really is wireless then it is not a issue between ISP it is likely a issue with the wireless transmissions but many of the underling paths cannot be seen with traceroute since they tend to be layer 2 connections.
 
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flatline_

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Jul 5, 2013
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There was a timeout on the 12th hop but otherwise nothing stood out. Let me see what the 12th hop is

edit: it's still timing out, odd because i can access the page. I did block an IP range so that youtube would use its own servers, perhaps that's what it is
 
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flatline_

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Jul 5, 2013
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Bump; still having this problem. I've actually had a bug for a while now that random sites would time out on my connection; this only happens on this computer so I'm assuming it's somehow a hardware issue. I'm just guessing this is what happens when my connection times out on a site that's along my routing.
 
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