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USB ports not working

Last response: in Motherboards
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August 17, 2013 4:51:42 PM

After a windows update my pc blue screened saying Windows's framework violation. So I did a system restore and loaded last known good and I got windows to load with no blue screen. Only problem is that none of my USB ports will recognize my mouse or keyboard. I know the ports have power because I can charge my phone and my USB wireless adapter lights up. Motherboard is gigabyte ga990fxa ud3. Any help would be greatly appreciated since I've been without my gaming pc for a few days.

More about : usb ports working

August 17, 2013 5:00:40 PM

well since you did a restore, have you reinstalled the drivers for your mouse and keyboard?
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August 17, 2013 5:11:33 PM

I can't use my mouse or keyboard to login to windows.
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August 17, 2013 6:19:42 PM

so you have tried every usb port? and you cant get your mouse or keyboard to work.. this is very ood.. so this problem started after you did the restore?

after the restore did you put your OS disk in? or you didn't have to? if not try that.
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August 17, 2013 6:25:10 PM

Don't have the os disk or a way to download windows. And yes I've tried every USB port. And I guess the initial problem started after the windows update.
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August 17, 2013 6:46:58 PM

i hate to say it but i think you might need the OS disk.. ill look more into the situation

hope my info helped a bit
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August 18, 2013 6:46:48 AM

so.. i was looking around and found some info.

So you did a full restore restoring everything to factory settings?? if you did you would need your old os disk or a new one.
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August 18, 2013 10:26:11 AM

I did a system restore to a few days before the windows update that screwed everything up.
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August 18, 2013 11:35:29 AM

so the update made it so you couldn't use your mouse? or was it after the restore.
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August 18, 2013 11:42:01 AM

Update cause windows framework violation bsod. System restore/booting from last known good caused the USB problem.
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August 18, 2013 2:43:22 PM

What OS did you computer come with? or did it not have an os.

Also is your computer custom built or pre built?
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August 18, 2013 2:59:53 PM

When you restore your computer it restores your computer to Factory settings and since you built your pc i has no built in restore partition because it came from the factory.

Bottom line is you need to replace your operating system.
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August 18, 2013 3:05:13 PM

It's just weird because I've never had this issue before when using system restore on it. And I've had to do it a few times.
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a c 108 V Motherboard
August 18, 2013 3:09:17 PM

What mouse and keyboard are you trying to use? If you have access so one, you may want to try a mouse that is non usb.
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August 18, 2013 3:09:42 PM

how long ago were these restores? and have you tried the USB ports after them?
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August 18, 2013 3:13:54 PM

some mouse and keyboards require drivers so you can use them.
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