I have an unresponsive Iomega 1TB NAS drive. The only way I can even see the drive is by conecting direct to a PC main board. See my detailed symptoms and steps to fix below...
I have 2 matching NAS drives, both Iomega 1TB. Drive 1 has the data I need to recover. Drive 2 is my backup, but the backup software has failed an I still need to recover data from Drive 1.
• When I realized I was in serious trouble yesterday, I copied the photos from Drive 2 to our desktop PC HDD, so those are backed up now.
• The fan in Drive 1’s enclosure is not running. This seems really bad, especially since it sounds like the disks are spinning.
• Attempted using Windows (Vista on the desktop and 7 on a laptop) to see the bad drive on the network, no luck.
• Attempted using the Iomega connection utility to reconnect the bad drive, no luck. Will not recognize that there is a second NAS enclosure connected; sees only Drive 2.
• Swapped the drive enclosure positions on the network to rule out bad switch / hub / wiring etc. PC can detect Drive 2 when plugged into Drive 1’s jack, but not vice-versa. Appears to mean this is definitely a physical problem with Drive 1 (or the enclosure) and not a network or software issue.
• This morning I got really crazy and, hoping that it is the enclosure hardware (drive controller, power supply or whatever) that is failing and the drive itself is basically okay, I tore down both enclosures and swapped the drives, mounting Drive 2 in Drive 1’s enclosure. I got the same symptoms, with the PC not being able to identify that a drive is attached, either through Windows or the Iomega utility. I was really really really hoping and thinking that this would work. I swapped everything back, and got the expected results: Drive 1 is okay, Drive 2 is running but not detected.
• My last attempt was to get a SATA cable and connect the drive directly to the PC main board. My understanding is that if it does recognize that a drive is connected, it may not actually be able to read the data because Iomega uses Linux for partitioning (I really don’t understand any of the details of this). However, if I can get the drive to be seen, I may be able to use some recovery software to pull data. I really feel this is a stretch, but I’m not sure what else to do. THE DRIVE IS IDENTIFIED BY MODEL NUMBER IN DEVICE MANAGER under disk drives, but I am not able to see it in My Computer. Am I on the right track, and if so, where do I go from here?
Thanks in advance.
I have 2 matching NAS drives, both Iomega 1TB. Drive 1 has the data I need to recover. Drive 2 is my backup, but the backup software has failed an I still need to recover data from Drive 1.
• When I realized I was in serious trouble yesterday, I copied the photos from Drive 2 to our desktop PC HDD, so those are backed up now.
• The fan in Drive 1’s enclosure is not running. This seems really bad, especially since it sounds like the disks are spinning.
• Attempted using Windows (Vista on the desktop and 7 on a laptop) to see the bad drive on the network, no luck.
• Attempted using the Iomega connection utility to reconnect the bad drive, no luck. Will not recognize that there is a second NAS enclosure connected; sees only Drive 2.
• Swapped the drive enclosure positions on the network to rule out bad switch / hub / wiring etc. PC can detect Drive 2 when plugged into Drive 1’s jack, but not vice-versa. Appears to mean this is definitely a physical problem with Drive 1 (or the enclosure) and not a network or software issue.
• This morning I got really crazy and, hoping that it is the enclosure hardware (drive controller, power supply or whatever) that is failing and the drive itself is basically okay, I tore down both enclosures and swapped the drives, mounting Drive 2 in Drive 1’s enclosure. I got the same symptoms, with the PC not being able to identify that a drive is attached, either through Windows or the Iomega utility. I was really really really hoping and thinking that this would work. I swapped everything back, and got the expected results: Drive 1 is okay, Drive 2 is running but not detected.
• My last attempt was to get a SATA cable and connect the drive directly to the PC main board. My understanding is that if it does recognize that a drive is connected, it may not actually be able to read the data because Iomega uses Linux for partitioning (I really don’t understand any of the details of this). However, if I can get the drive to be seen, I may be able to use some recovery software to pull data. I really feel this is a stretch, but I’m not sure what else to do. THE DRIVE IS IDENTIFIED BY MODEL NUMBER IN DEVICE MANAGER under disk drives, but I am not able to see it in My Computer. Am I on the right track, and if so, where do I go from here?
Thanks in advance.
Facebook
Twitter
Instagram